TripAdvisor Traveler Rating

We enjoyed our recent 3-night stay at this Courtyard Marriott in Halifax. Our room was very clean, spacious, and comfortable. The staff was pleasant and helpful. This hotel is in a great downtown location within easy walking distance to many restaurants and sights as well as the waterfront. We would recommend this hotel if you are planning to visit Halifax.

Stayed for a night in March when it was still quite cold but sunny. The property is located in a great spot right on the harbour. A lot was still limited due to the pandemic but the location is perfect for walking around and the views. We were upgraded to a harbour front view room. Room was well laid out.

We stayed at the end of May 2022 at the hotel. I booked 2 separate rooms for 4 nights each. We checked in, everything seemed fine except one room seemed a little musty, given that it had been raining when I landed, I turned up the AC and left for dinner. BIG MISTAKE. Upon my return after dinner, went to use the bathroom and was welcomed by the scent of sweat and urine, very similar to a public park washroom which has not been cleaned. I immediately went to front desk to request for a room change, but was told that the hotel was "sold out" and they could not change rooms for me. Housekeeping was sent up, tried to clean it and the smell still lingered just as strongly. Called the next day to request for a room change again, was once again advised that the hotel was sold out and there was nothing that could be done. As the guest, I was the one who asked for a "deep clean" to try to resolve the issue. Guest services provided no options or solutions and just went silent. The "deep clean" did not completely resolve the issue and I went to buy a can of lysol disinfectant spray to spray down the bathroom to mask the scent and to comfort myself and disinfect the bathroom myself. Which brings to question, how clean is the room itself. The day afterwards I also asked for a room change and was once again denied and provided the response "but we did a deep clean". Now due to covid, rooms are not cleaned daily but there is supposed to be a "wellness check" on day 3. The room that was "deep cleaned" was provided with towels and the garbage emptied at one point. The other room, garbage was never emptied and towels never replaced. Coffee that was requested at front desk was never delivered. I have reached out to Marriott to get some type of response, but have been left with a case number and no actual response, except the generic, please come again, we will try to do better. For the price of the hotel, I personally paid $2000 for the two rooms, choose something different. The brand Marriott does not seem to be consistent as I had hoped and the customer service is not any better by the hotel itself for the Marriott brand.

The room was excellent -- a spacious living area in a king suite. The staff were friendly and helpful. The coffee shop/lounge was adequate, but we didn't realize that there was a more fullsome dining option just across the breezeway entrance. We experienced a very noisy HVAC system that we reported, but it was not mitigated. To put it in context -- when it kicked in you couldn't carry on a conversation or hear dialogue on TV until it shut off again. Fortunately, with a separate bedroom, it was possible to shut it out during the night. Guests should be warned about the incessant noise from container traffic on Hollis Street during the night. Try to get a room on the other side of the hotel.

Arrived Sunday afternoon, this place was fairly expensive. There was virtually no service. The lobby bar was closed. The Bistro was closed. There was no ice on floors 1 ,2 and 3. If you are running a good hotel you have to provide service. Isn’t that what you are charging higher prices for. I have had it with Marriott, this is not the first time but it will be the last.