TripAdvisor Traveler Rating

This hotel was nice when Iberostar owned it, but the Cuban government has decided to turn it into a loud, open air nightclub that blasts music into the wee hours with no regard for its guests or neighbors. On a weeknight! The entire neighborhood is dark from blackouts, but the Cuban government apparently has enough energy to blast a nightclub all night while the Cuban people try to sleep in the dark. I will not stay in this hotel ever again.

The Restaurant a way to overpriced. Very expensive to eat in the restaurant.

A wonderful experience, as always.

Everything was spectacular,,, divinamente como huésped hacen sentirnos como si estuviéramos en nuestra propia casa. Por eso somos Huésped repetitivos con todo gusto

Remembering my extremely good experience from 3 years ago, I stayed once more in the Iberostar Grand Packard in Havana - this time spending five nights in the hotel. I love this modern and elegant hotel with its beautiful lobby. The guest rooms are generously big and I was lucky getting a room with sea view and the sight of the fortress. I did enjoy my breakfast in the buffet restaurant where guests can chose to sit on the outside terrace or stay inside. I always appreciated the Iberostar Grand Packard as one of the leading 5-star hotels in Havana. It clearly has earned its top classification. I am writing this review also, because I would like to highlight the friendly service at the reception. The whole team aims for professional service combined with the warm Cuban hospitality which makes you feel at home immediately. I experienced superior support and assistance when my handbag got stolen and I needed to make several telephone calls and asked for advice on logistic matters. I can't thank all the ladies enough for that. For sure I highly recommend this hotel and will return any time to this location when again in Havana. THANK YOU!