TripAdvisor Traveler Rating

Cleanliness does not appear to be a priority here. On one afternoon, I returned to my room to find it had not been serviced, and I had to spend additional time requesting that it be cleaned. I also asked to speak with a manager, but no one ever followed up with me. This lack of response reflects a broader issue—when leadership fails to address guest concerns, it sets the tone for staff, who then seem equally disengaged. What was most frustrating is that, as paying guests, there is an expectation of a basic level of care and attention, yet the staff did not seem to value that. There was no apology for the missed cleaning, and overall service felt indifferent. Additionally, the rooms themselves were not well maintained and had issues with insects, which further added to the discomfort of the stay. Finally, the daily fee felt like poor value given the quality of the experience, making the stay even less appealing.

Very disappointing experience. The issue was not with any particular employee, but with the overall condition of the hotel itself. The room was outdated and not properly cleaned. The couches had noticeable dirty stains, the bathtub had human hair left in it, and the microwave still had crumbs from old food. The refrigerator was also leaking water onto the floor. In two different rooms. For the price charged, the condition of the room was unacceptable. The pictures shown online are very misleading and do not accurately represent the current state of the property. I expected a much cleaner and better-maintained room. Unfortunately, this stay was a complete disappointment. It wouldn’t let me upload more photos

We thouroughly enjoyed our stay here at Aqua Palms. Would definitely stay here again and highly recommend. From the moment we walked in it was a great clean atmosphere, friendly staff, perfect temperature in rooms, and silent at night with dark curtains that keep light out. 10/10 stars from us.

Very good and will book again in the near future, located near Hilton Hawaiian village without having to pay the price and beautiful location.

You will not regret staying here. I loved every minute of it. However, if you plan on doing a lot of work requiring stable internet... consider using your hotspot or whatever mobile hotspot you use. The internet works, but it lost connection several times.