TripAdvisor Traveler Rating

Everything was good maybe except for the hallway layout

The Staff at the Ambassador is awesome! They are truly First Class. I was impressed with everyone working at Ambassador, especially Ms. Schereen. She provided outstanding recommendations and suggestions. Ms. Schereen was outstanding in assisting me get appropriate housing. The major downside was the facility itself, the rooms were well below the normal Hilton standards and was clearly an aging hotel which Hilton has recently purchased. Clearly no one should have place the first name in luxury hotels on this facility! I have traveled to almost all of the major Hilton Hotels (as a Diamond member of the Hilton Honor Program), this is worse hotel with name Hilton on it.

We have returned to the Ambassador hotel after our stay in May 2026. We loved the hotel, staff and food at the "Favorite Son" restaurant attached to the hotel. Our room has a partial ocean view high above the crowds. We are walking to many local food locations and shopping experiences. It's our go to place to stay while in Honolulu.

Great stay, nice pool and good amenities in general. Thank you Rowena from housekeeping for keeping the room clean too.

The Ambassador Hotel of Waikiki has a great team. I was shopping around for different hotels that allow pets, and when I first called over the phone, their agent was very pleasant to talk to and gave me his undivided attention. While other hotels I had called, their agents were rude or impatient with me. I even went ahead and applied to the Hilton Honors Aspire Credit Card prior to our hotel stay. We received automatic Diamond Status, which offers perks such as: a daily $18 food and beverage credit for myself + another $18 f&b credit for my spouse while staying at the hotel. Especial mention to the front desk agents: Schereen and Annamaria. Such kind and genuine souls. Greeting us with a smile every time. Always so helpful. The director of rooms: Mr. Chun, very understanding. A big shutout to the house keeping team with their Aloha vibes, so grateful when we tip them. The valet parking team, working diligently to manage so many cars! The Yoga Instructor: Phoenix, great energy and amicable. And for the restaurant “Favorite Son” — Diana, always working super hard and taking care of guests, anticipating their needs and very respectful. ~Mahalo P.S. The Pool DJ on Saturdays is pretty good!