TripAdvisor Traveler Rating

As a senior TripAdvisor contributor with over 32,000 reviewers, I am delighted to say that I will be staying at the Park Royal resort this coming March, I’m looking forward to it as I see a 50-50 split with reviews and comments, some rave about it and some are disappointed, so rest assure I will leave a very detailed review after our visit, so stay tuned my people I will get back to you. Cheers, Andrew Croke.

Very clean resort. Million dollar views from the room decks. Helpful an friendly staff. Access to surrounding small cities and resorts was easy by walking or cabs. Weather is outstanding and stable. If you are needing top shelf liquor not the best. Coffee and water provided in rooms only. Food at times was great but not exceptional. Not right on the beach but access is easy by walk or shuttle, and there is a large restaurant with bar and snacks right off the beach. There are pools at the main resort as well as one next to the beach. Ocean is nice for swimming and snorkeling.

My first impression was less than favourable. There were stairs going to our room, up 2 full flights. The hotel was away from the beach, but with a beachfront facility that had a pool, restaurant, and activity center with regular shuttle service to and from the main hotel. However, I grew to like it more with each day. As we got to see everything, the hotel won me over. My opinion changed 100% for the better. The rooftop pool at level 7 was excellent, with bar service and snacks available. The view was amazing. It was more quiet and laid back. The beach had shaded lounge chairs with more at poolside at the beachfront pool. The ocean at the beach had calm water for swimming and snorkeling. There were activities for everyone from kids to seniors. There was a tennis court and gym. The staff are excellent. Just a few names, with so many others who were also great: Jose served at the beachfront and beachside pool. Wilbur at the buffet. Antonio, Gadie, Aurora, Karima, Miriam, Geraldo were at Andiamo and the Mexican restaurant. Noe and Adrian at the lobby bar. Estevan from Royal Vacations. There were so many others as well. The holiday was excellent. We would definitely return to this hotel, and recommend it to others- unless you have mobility issues. With the stairs and the need to climb in and out of the shuttle, this site may not work for some people.

We absolutely loved this hotel, with units built mountainside and connected with a cobblestone trail for guest transport from top to bottom. The resort is beautifully landscaped with tropicals and lush greenery. Smaller but gorgeous pools. Two a la carte and one buffet restaurant are available with amazing food..Italian and authentic Mexican. The service, cleaning, bar and transport staff are awesome and provide great service with a smile. From the lobby, the beach is a 5 minute walk on a path next to a golf course and the Barcelo tennis courts, nice and shady. The beach is soft and clean and long, perfect for swimming and walking. Brush up on your conversational Spanish, as that is the primary language with very little English spoken, although great effort to communicate is made. One area in need of improvement is the reception/check-in staff and processes. For non -Spanish speakers, this is rushed, incomplete and confusing. Buried in the dismissive check-in are instructions about your room key, which is a plastic chip on a cloth bracelet with a cinch bead. You are told "don't lose it" as there is a fee for replacement; but you are NOT told, the fee ($1750 MXN) is for the return of the serial number on the cloth band, not the room chip. I lost mine day before departure, and thought I didn't need a replacement as we were checking out next day. Wrong, and paid 1750 pesos, non- negotiable. We found reception staff unhelpful, not bothering to advise there was an ATM on-site when we asked where we could get cash. Bring all your pesos in smalls with you as it is difficult to find any at the hotel. Tips are not expected but the staff were very pleased when their great service was rewarded! Park Royal was perfectly situated, a short cab ride to shopping and local eats in nearby Crucecita where you can find all kinds of tourist treasures. All in all, great experience! We will definitely return...don't judge your stay by the lack of welcome you may receive at reception. We hope it improves with this review.

This is an older resort with lost of different levels and stairs, however there are shuttles runnning constantly for those that don’t want to walk or have mobility issues. It is exceptionally well maintained and very clean. The main buffet is excellent and runs all day long. Wifi is good and rooms are very spacious and have all the essentials you would expect. The optional restaurants are acceptable although not top end and there are only 2 of them on the resort and they are not open every day and only for limited hours. All in all the experience is a great value for the money at this resort far surpassing my expectations.