TripAdvisor Traveler Rating

The worst reception in over 25 years of travel in numerous countries , room service is offered for a charge only 2 beer per day in your room. Bikes are offered but only with a guid. The waiters and bartenders were fantastic . The food was good , The worst was on checkout after the wrist bands were removed all amenities were off limits except for the restrooms as we waited for our shuttle we were not allowed to leave the lobby . Don’t waist your hard earned money on this resort.

A really good place to stay and have a relax vacations with friends or family, we really enjoy it, the personnel, the pools, the spa and the drinks are very good, also the view and the rooms are really cool, we will return for sure soon, thank you for the great vacations Azul Ixtapa Grand!.

Unfortunately I’m posting a negative review. If you look through the years I’ve posted 5* reviews but I’m terribly disappointed this year. This is our 5th trip to this resort and many families and couples have come to this resort because of our recommendations but we will never be back. The absolute worst part was that they have a new policy, THAT THEY DID NOT INFORM US OF UNTIL CHECKOUT, that they cut off our wristbands when we checked out. We checked out and planned on having a bite to eat and another drink while we waited for our bus but they cut off our bands and wanted us to pay $45 USD / person to enjoy the end of our trip. Believe me the buffet was never worth $45 USD - let alone as our last meal there. My new policy is that I will never be back! First the PROS … - wait staff service is amazing at all the restaurants, lobby bar and pools (special shout out to Alexis but alllllll the wait staff were fantastic). - rooms are beautiful, large, have an amazing view of the ocean and cleaning staff keep them sparkling. - they have done a lot of maintenance to keep the resort looking great (new paint, re-doing the public bathrooms, etc). Then the CONS … - the buffet was terrible for any meal. Very limited dishes. A lot of fish meals - even for breakfast, as the lunch special twice and in most dishes. Fish ‘soup’ for breakfast and no bacon to be found. The resort was mostly local tourists now so wonder if the menu is more suited for them. - no greeting upon arrival. One girl at the desk who told us she didn’t speak English and then told us she was sick as she coughed at us. (She did get us checked in and even changed our room to a King bed. We have asked each of 5 times for a King bed and this is the 1st time they let us have a King.) - booking ala carte restaurants was a huge headache and took up more of our time standing in lineups than ever. They still only let you book 3 ala carte meals in a 7 day trip and you have to physically go stand in line at the booking office. First, they would only let us book from Thurs to Sat and they were fully booked except for 1 night. And told us we would have to come back on Sun to book the rest. But said they might be able to get us in if we came back to check before they closed each day. So we booked the one night and went back every other night but they could never get us in. Then we had to stand in line again on Sunday morning to book again. - there were no shows or entertainment. They’ve had fire shows, mexican pole dancers, markets set up, etc in the past but nothing this time. - they used to have live bands but every single single night was karaoke. - resort offered activities used to include kayaking, sailing, snorkeling and bicycling. But now there is only bicycling and target practice. - their beach has always been mostly inaccessible but they used to have a floating pier and we could easily go to Playa Quieta beach. Now they’ve locked the gate to get through to Playa Quieta and the pier is gone. - the board walk to the Azul and Playa Linda is in terrible disrepair. I used to love walking along there. - the bar under the waterfall was closed. - the discotheque/coffee bar was destroyed and closed off.

Very nice, clean and always felt safe. Staff was more than helpful and wanting to help even if they did not speak English - they would find another staff member that could. Would definitely go back. The public beach next door was great also.

Couldn’t say anything better about Azul Grand! The check in process was easy. The food places were all excellent even just the basic buffet was always so good. The rooms were made up clean always and sometimes cute animals were left with the towels. Everyone was so helpful with any questions. But the best of all was the service. Weather you were at one of the restaurants, in the pool, sun tanning, singing karaoke, playing pool, lounging, the wait staff was always there checking to see if u wanted anything else. Many times they would even bring our favorite drink to us without even asking. And it was always done with a smile. Location: some people fuss about it being further away from the center of Ixtapa. But to us the location was perfect Because it was more relaxed and quiet. It’s also a short walk to the pier to get on the water taxi to go to Isla Ixtapa(which I highly recommend). The beach: the beach on Azul Grand is small and a bit rocky HOWEVER literally right next door only 5’ min walk is Playa quieta which is a absolutely beautiful beach with perfect wave. We went over there many times! The end: we definitely plan on going to Ixtapa/zihua again and when we do. You best believe we will be staying with Azul Ixtapa grand!