TripAdvisor Traveler Rating

For two days we were without a bathroom. We booked a 2 bedroom 2 bath and one of the bathrooms had a broken toilet. The guy would come to fix and when used, it would not flush. After the 3rd attempt, the flapper was replaced but would only flush liquids for the rest of the trip. We all ended up using the one toilet or the lobby. When I told front desk the 3rd attempt, they said well we are booked and you do have a 2 bathroom unit so you cannot be prioritized as urgent. Until this point, I was understanding but this comment is unacceptable as we paid for the 2nd bathroom. The front desk was also asked upon arrival about a 1 pm vs 11 am checkout. They said, should be no problem, check back the day before. When I checked today, they say sorry, we have another guest arriving. If they had told me this from the start, I could have made arrangements but now they leave it for the day before to say no. The customer service has been atrocious. The front desk is rude and for the most part I am understanding as they deal with a lot. Here, however, they have been degrading and not helpful in many ways. Otherwise, all other staff has been very kind.

Claudine was very courteous and understanding. She found ways to reunite our family the best they could. Others were robotic and kept avoiding the issue by stating the rules.

We spent 5 nights at the resort over Thanksgiving and had a great visit. We had a one bedroom suite that was the perfect size for the three of us. I was impressed that it came with full sized appliances. We bounced between a couple of pools during our stay, but mainly enjoyed the one with the waterfall/slide. There aren't enough chairs at the resort for all of the guests. It's a challenge to find a spot if you aren't out there early or late. We had an amazing Thanksgiving dinner at Dukes (reserve way in advance). I enjoyed snorkeling just on the beach outside the hotel. I saw a lot of really great fish. I would recommending checking the daily snorkeling report first to see conditions before going out. I went out on an 8/10 day and it was clear and calm. I tried a 5/10 day and visibility wasn't great. The 'lazy' river isn't a lazy river. It doesn't go all the way around and there aren't any jets. My husband had to push my kid around. Bring a tube with you for the pools. You can get $6 ones at the ABC store. They sell them for $12 at the towel shack. Don't bother looking for floats at the grocery store across the street... they are more expensive.

We loved our family unit on the 10th floor. We had enough space for everyone to sleep comfortably and to chill after our days on the beach and snorkeling. The kitchen was great as we could make big breakfasts and suppers. It was also close enough to all the pools and the beach to pop back for cold kid and adult drinks. We loved having supper on the deck and watching the sunset. Highly recommend for families with grandparents and kids.

We had a wonderful family of 14 (ages 5-68) stay here. We stayed in the Konea side and the rooms very spacious, clean and stocked with essentials like dish soap, laundry detergent and towels. Outdoor lanai’s added extra living area. The resort is right on the beach so perfect for kids and sunbathing. Pools were generally busy with pool chairs almost always “taken” early on with towels but kids enjoyed the slide, hot tubs and pools. Very family/kid friendly resort. Easy parking on site with cheerful valet if you choose. Check in and out was a breeze. We did have one unit out of our four that had a bad mattresses but overall all our needs were met. Beach chairs are available to rent for $45/week which is well worth the money. Duke’s restaurant on site was great for a quick drink or dinner. Would highly recommend this resort.