TripAdvisor Traveler Rating

This was my second stay in the Konea tower. Both visits were exceptional - great location, atmosphere, and a view that can't be beat! The 3 bedroom/3 bath units can comfortably lodge 8 people with room to spare.

Our first room, ocean view was at the back of the courtyard. It was a courtyard view with ocean in the background. Right before bed cockroaches started running around. They knew about it because they had traps set. So they moved us to another room over an hour and a half later. This ocean view room had no ocean view at all. It also had a thermostat that was on some schedule so the ac kept shutting off. Then our last night when I showered and my fiance tried to take a bath the hot water went cold. They said each room had its own hot water tank. This is totally unacceptable for what should be a 4 start resort.

Be aware this is essentially a condo-style property, not a standard hotel experience. We were required to pay $500 mandatory cleaning and damage fees at check-in that were not disclosed during booking. Nice facilities, but transparency and consistency are lacking.

We experienced a severe cockroach infestation during our stay at Honua Kai Resort in two separate units (Unit 444 and Unit 924) managed by Maui resort rentals (when of contact Zach, Natalie, and Jesse) In the first unit, we found live and dead cockroaches throughout the space, including the sofa bed, kitchen counters, bathroom, and sleeping areas. The conditions made the unit unsanitary and unsuitable for use, especially for a family with children. We immediately reported the issue to management on the morning of March 19, 2026, and provided photos and videos as evidence. After initial pest treatment efforts, we were relocated to a second unit. However, cockroaches were also observed in the second unit the following day, again supported by photos and videos. The presence of cockroaches in both units significantly impacted our ability to use the kitchen and sleep comfortably. It created a distressing environment for our children, who were afraid to sleep due to repeated sightings. While staff acknowledged the issue and attempted basic pest control measures, the infestation was not resolved during our stay. The experience fell far short of expectations for cleanliness and habitability in a resort accommodation. I have a lot of additional videos which it doesn’t appear that I can upload here, but the place was infested.

We give our stay 5 stars. The room was beautiful, spacious, and exceeded our expectations. The service was prompt, professional, and consistently impressive throughout our visit. The beach was absolutely stunning, and we were amazed by the abundance of sealife! We saw whales and sea turtles every time we visited. It made the experience truly unforgettable. Our children especially loved the pools, and the hot tub provided the perfect relaxing atmosphere each evening after a full day of exploring and adventure. We would also like to extend a special thank you to Michael at Dream Makers Vacation Services. We cannot recommend this travel agency highly enough. We sincerely appreciate Michael and his team for making every detail seamless. From the flights, to the rental car, to the luxurious suite accommodations. This was truly a dream vacation that our family will cherish forever.