OUTRIGGER Honua Kai Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4006 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best vacation ever

Michelle M on Feb 01, 2024

Wonderful ocean front resort. Sit at Dukes and enjoy a cocktail and a meal and view the ocean and resort. Comfortable size rooms and lanais. Spa on property. Friendly staff. Many pools and hot tubs. Beautiful landscaping around property. Close to shopping and restaurants.

TripAdvisor users rated this property 5 out of 5

Wonderful place to stay

Doug H on Jan 18, 2024

We had a wonderful stay, the rooms were very clean, the staff was friendly and accommodating. The views from our room were spectacular. We could see whales and rainbows from our deck. The swimming pools and hot tubs were clean and well laid-out. We never had a problem finding poolside chairs. The beach out in front of the resort and down to Black Rock is very nice and deep sand. The sand extends down into the water a few feet and then the bottom is mostly reef. This means that if you are a snorkeler, you will love it, because you can snorkel right out in front of the hotel and all the way down to Black Rock while seeing a great assortment of beautiful tropical fish and even a sea turtle or two. We also saw a seal within ten feet of the shore, but only for a few seconds. If you want a better place to have the kids running around in the sand without any reef, just walk down the beach closer to Black Rock and you will find it all sand out deep as well as in the shallows. We also snorkeled out and around Black Rock where the reef is steep and deeper, and saw even more great fish and quite a few sea turtles. We ate at Dukes restaurant several times and the food and staff were wonderful. Watching whales surface while eating breakfast and planning our day's adventure with the family was priceless. I hope to come back soon!

TripAdvisor users rated this property 5 out of 5

Great place to stay with families

Joann W on Dec 04, 2023

Loved this resort and our stay was great. Had a beautiful view of ocean from our rooms as well as close to pools. Staff was friendly, and our condo was perfect for our family. Well stocked kitchen that allowed us to make breakfast and eat it on the veranda.

TripAdvisor users rated this property 1 out of 5

Stay away from this place!

EDINA M on Nov 23, 2023

As we walked in to the unit, the smell was unbearable. They had to spray it twice and change the air filter. The maintenance person said while changing the filter, “this filter is so dirty”. None of it helped tho with the smell! The apartment we received is infested with large roaches. The receptionist informed me that those were baby roaches after I showed her a picture! A roach was on the top of the coffee maker and fell into the area where the water is added as I was trying to brew coffee. Imagine preparing food in this purportedly "beautiful kitchen" while bugs are everywhere. We had “Mountain view” room and let me tell u…yes, there are mountains, of course, they r all around but the view is looking in to the parking lot! Very noisy from the traffic that is nearby. The balcony door was broken, very hard to open and hurt myself opening the door. After speaking to the front office about the issues I was told that they have no other rooms available because they are housing people impacted by the fire. The receptions took my information for the manager to call me which the manager did not do. Following up again, supervisor stated there is nothing they can do and to call Costco Travel to be moved to another hotel. But because of the holiday everything was booked! The “beach towels” are actually towels u get in the bathroom so there is no beach towels. “Cleaning service”, only 1 cleaning service available for 10 day stay and u have to make an appointment for cleaning service because they are “short staffed”. Additionally, you would anticipate receiving this information upon arrival given that this is our first trip here. Nevertheless, they're just full of surprises! To staff and management…if you are unable to provide to paying customers the services we paid for then you should stay closed. Again, we r working class as you are and treating guests the way I have been treated is no way running a business.

TripAdvisor users rated this property 5 out of 5

Hope to go back!

Safari07115054101 (Tucson, Arizona) on Nov 23, 2023

The suite for our family of five was incredibly spacious. Having the full kitchen and laundry was also incredibly convenient. We had an amazing view of the ocean, and it was easy to navigate the whole resort. We enjoyed exploring and going to the pools. My kids loved the waterslide. We also loved being able to easily run from beach to pool back to beach and have food options very close by. I also very much valued the note left by the general manager of the resort, acknowledging the recent fires through Lahaina. The letter reminded guests to not probe and ask questions to staff about the fires given that most of the staff is still working through their own grieving processes. I thought it was a very wise, appropriate and professional letter to remind guest traveling in from the mainland to be mindful of.

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