TripAdvisor Traveler Rating

Staying at the Outrigger Honua Kai currently. I really want to like this place however there are some negatives I just cannot get past including: 1) I had a package delivered and the security team gave it to someone else so now I am out hundred of dollars 2) The bed sheet is too small for the mattress so it comes off every night so my face rubs touches up against the bare mattress which doesn’t feel overly sanitary. I asked for a larger bed sheet and was told they do not have larger sizes. Otherwise the property is decent but I personally prefer to stay at Westin, Marriott, or Hilton when I come to Hawaii as I've never had these kind of problems when I have stayed with those brands.

Maui is absolutely beautiful! I don’t even know where to start with Room 1026. Ken was phenomenal—he was always readily available to answer any questions and was a great host. The walk to Whalers Village was about 20–30 minutes depending on your pace and how many times you stop to take pictures along the way (which you definitely will because the views are amazing!). This condo had everything you could think of. Although we didn’t use the beach toys due to the water advisory, it was nice that they were available. If you are wanting a full ocean view, this may not be the condo for you. You only get a small glimpse if you look to the left. This is more of a garden/resort view rather than an oceanfront view. Overall, it was a wonderful stay and we would definitely come back.

I believe that if the property described itself as a I condominium project offering tourist accommodation in privately owned suites and not as a hotel or resort, guests may have a better understanding of what to expect, perhaps cutting back on some of the negative comments received. With the exception of the poor bathroom lighting, our one bedroom suite 718, was in good condition, clean with decent carpets, furniture, flooring and appliances. Looking at all the complaints from other visitors, the property should set a strict standard as to how owners must maintain and upgrade their units, if they wish to keep them in the rental pool. Management would need to inspect all rentals to ensure they meet the standards. Again this procedure would cut way back on complaints. It should not be lottery as to if you arrive to a great of poor suite. With not enough seating around the pools or the inability to make meal reservations at a reasonable time was a big disappointment, and spoilt the stay. Should guests have to arrive first thing in the morning or as the sun is setting to enjoy seating around the pools? The pools lack any supervision, a couple of adult pools would make the difference. To be told, with a big smile, that you cannot make reservations for a meal, because other guests had made reservations six months ago just sucks! So the bottom line is simple, if you want to be guaranteed a nice room with easy access to a pool or dining facilities, (any amenities) stay in a hotel, not this place. The management/owners should be very concerned that the number of negative reviews had increased greatly in recent years as opposed to reviews years past, this is not a good trend.

Better for families than couples as there are lots of kids enjoying the pools. Only one on-site restaurant, Dukes, which was very good. There was usually a wait of 45 mins to be seated at busy times in the evening. Lots of other restaurants within a 10 minute drive. Rooms are spacious and well equipped with cooker, microwave and dishwasher. There's a small onside market selling basic foods, etc Nice beach and pools but sun loungers in high demand so expect to pay $15 for a deckchair unless you are out before 8am. Check in process could be better. Its a large complex and takes a few minutes to find your way around at first. They provide a Qr code to scan with more info.

The overall experience is fine. It's nice having a washer/dryer on vacation, being near the food truck lot is great, the onsite restaurant is decent, and the pools/beach are fun. But the condo we stayed in was on the dated side, with worn furniture and malfunctioning television. Curtains and floors were showing stains after years of use. The parking structure was cramped, and after getting in late one night with it full had trouble reaching staff for assistance. Overall it seemed to lack any Hawaiian character, if you picked up the resort and relocated to Florida it wouldn't feel or look any different. It was absolutely fine for what we were looking for, but there was nothing there that made me feel I need to go back anytime soon.