Maui Kamaole is a great location. Close to so many fabulous beaches, walking trails, shops and restaurants. Beautiful grounds. Two pools. Several BBQ areas. At times the pools could be very crowded. I am surprised there is not another pool considering the number of condos on the property. As with most condo complexes, the condo units widely vary in terms of cleanliness and decor. Units are spacious, parking right outside units, very comfortable location. Highly recommend.
Roaches, leaks and atrocious customer service
Dec 06, 2022
Cockroaches and little beetles throughout the kitchen and bathroom our whole 10 days after various complaints to management. Unable to utilize the kitchen or dishes as roaches were seen all over them in the cupboards. Roaches in the bathroom and on the kitchen counters daily.
Third to last day a water leak in our condo. Where the customer service rep told me I could stay in with the large dryers going but I could turn them off at night. The moisturize testing gentleman told me this was not possible due to the amount of heat that would be produced and the noise, also informing me that after 72 hours the mold would set in. Maui Condominium offered me no real solutions to any of our issues other than stress, a huge phone bill from calling with my personal phone and 200$ compensation after paying 4800$. This 200$ isn't even a full nights accommodation. They did however offer me an alternative in a musty, outdated condo of lesser value that I politely refused. Thank you for the stressful vacation I wasn't looking for while celebrating my parents 50th wedding anniversary. Thank goodness I could use their condo. The customer service I experienced was by far the most unpleasant and very unexpected. Nothing but issues and I will never stay here again and will also be very vocal about sharing my terrible experience.
Maui Kamaole (A210). Awesome Condo!
Oct 10, 2022
Our group of four adults had an amazing two weeks at this awesome condo. The owner Jason was excellent to deal with. We had to reschedule our trip twice due to Covid restrictions and Jason was very accommodating, he went out of his way to help make our trip happen. Can’t thank him enough!!
The condo itself is perfect in every way, it is beautifully decorated and has everything you need for cooking your own meals and also lots of beach gear so you don’t have to buy or rent anything. The views from the lanai are spectacular and we watched the sunset every night while having appetizers and drinks. There are two bedrooms with very comfortable beds and plenty of storage. Each bedroom has its own bathroom so you have lots of privacy.
Close by you will find plenty of beaches, restaurants and grocery stores. If you want to go on an ocean excursion there is a boat ramp a short stroll away from the condo offering plenty of snorkeling and diving trips.
I would strongly recommend staying in this condo, the only downside was having to leave, but we will be back.
Strongly recommend booking directly through the owner: email@example.com
Perfect for small family stay! (A101)
Aug 01, 2022
Our experience staying in unit A101 was excellent. Everything was clean and nicely decorated - and fully stocked with everything we needed for our easy strolls to the beaches just across the road (beach chairs, boogie boards, kids toys, etc). The kitchen was well stocked as well, and had the things we needed for preparing and serving food. The back patio was perfect for viewing the evening sunset and rinsing off the sand on our feet! Also, the owners website was extremely helpful in pre-planning: secretsofmaui.com
Complain and they will compensate for anything
Jul 29, 2022
We complained about pests, no AC in the unit and a running toilet.
We got compensated $400. Vacasa offered $120 but we didn’t accept that amount so they had to get manager approval to compensate $400.
Our friends stayed in another unit in the same complex also managed by Vacasa and they complained about pests as well as no working AC. They were offered $200 but when they heard we were offered $400, Vacasa also approved that as well.
Vacasa is very lenient on their compensation policies.
Maui Kamaole is a nice place to stay at for the most part, but they have a serious pest control issue.