TripAdvisor Traveler Rating

SUGAR BEACH #523. The biggest thing with this resort is POOL IS NOT HEATED. As it is very windy not having a heated pool stopped us from using pool as it was cold. The carpet in this unit had so many spots all over, can't believe they didn't have carpet cleaned before we got there. I called to complain to Vacasa.

Room 213 Pros: 1. Magnificent ocean view, framed by coconut trees ?? 2. Nicely decorated main room - ownership has good taste. 3. Fold out bed can sleep 2. 4. Located directly on the golden sand beach. 5. Nice flooring in main room amd kitchen. 6. Ownership provided coffee ?? and kukui nut leis. 7. Full kitchen, w plates amd cutlery. 8. Away from the high - traffic area of Kihei 9. Dinah's sandwiches is steps away 10. Chase lounges on lanai. 11. Small waterfall by pool good for photo background 12. Activity store on property. Cons: 1. Beach ?? water not clear, but sandy from mountain runoff. Kam beaches are better. 2. Shower difficult - often I spent 5 mins wasting water ?? trying to calibrate just right for warm water. 3. Mattress needs replacement. 4. Old, small shower. 5. Bedroom carpet needed replacing years ago. 6. Chaise lounges on grass lanai, but not on beach. Summary: I will likely stay here again as I love staying on the beach. [Rental via Vacasa - Hawaiian Air offered a room which had no beach view.] The accommodations aren't the Four Seasons, but nor does it have that expensive price.

Beautiful views of the ocean from our lanai. Our condo was clean, well supplied, beautifully decorated, and quiet. We liked being away from most of the crowds in Kihei. Yes, it was very windy but it was oceanfront with the beach just past the pool area. The winds did pick up each afternoon but we still enjoyed the pool and hot tub with views of the beach. The pool was never crowded and there were an abundance of pool chairs. It is not suitable for swimming but was perfect for us. I love the sights and sounds of the ocean but my husband can’t be out in the heat of the day. We are older(67) and both have health issues. I loved being able to see and hear the waves from the lanai. Our unit was shaded during the afternoon so I spent many afternoons reading and listening to the waves.

Hello fellow Maui Travelers, Wanting to share our recent experience which was disheartening. We booked with VRBO Sugar Beach Resort, unit 134 Maui, Hawaii. This unit was managed by Vacasa. My husband and myself recently spent a month at Sugar Beach Resort. My family has stayed in different units always at Sugar Beach Resort many times, 28 to be exact over the years. We had our first unpleasant experience on this beautiful Island at our favorite resort. Unit # 134 was well equipped, the community bar b q grills were well kept, cleaned daily and we used them frequently and the miles of white sandy beach to walk daily is why we have always stayed there. We booked while we were in Maui last year through Vacasa/ VRBO. While we love the location and the beautiful beach in front and being ground level is amazing, the condo itself had a few issues. The screen door that leads to the ocean was broken laying off the tracks when we arrived, there was 3 areas of the living room ceiling that had paint peeling and handing down, also had cracks running through the ceiling from side to side, the patio door curtains to the beach were extremely filthy, the dryer put so much lint into the shower even with the vent running as per the instructions you had to wash down the wall before showering, and the bathroom sink was clogged leaving it unusable most of the time. We made 3 phone calls to Vacasa’s help/ support desk, 3 visits to the office at Sugar Beach where the ladies were shocked each time for lack of reply. The Sugar beach office asked us for pictures in an email which we did. During our 30 days we were there, not a phone call or visit from anyone at Vacasa to help with the issues. Most of the issues could have been resolved in a day. We understand it is expensive to rent in Maui and that Sugar Beach is an older complex, that doesn’t excuse the lack of response from Vacasa. 3 weeks have passed since we came home and still not response from Vacasa. I have also not found our review of our trip posted as of yet, warning others of the issues. Please know we love Maui, but the experience was not as we had expected during our month stay at Sugar Beach Resort. Mahalo! — ?feeling sad.

First time staying here. Pros: Dina’s Sandwitch restaurant and bar is located on the property. Excellent food and drink. Free easy parking. Resort is right on the beach, beautiful views of ocean and mountains. Nice big clean pool and hot tub. Washer and dryer in unit. Air conditioning. Cons: We stayed in unit 301, Mills building. This being an odd numbered unit, our lanai was angled. This is an older resort, our unit hasn’t been updated for years except for kitchen appliances and washer/dryer. Dishwasher had a foul smell. Furniture is old and fairly uncomfortable. Shower takes a good 5 minutes to get lukewarm warm and tile floor looked filthy. Absolutely no water pressure in shower. The unit is not particularly clean if you looked closely which we tried not to. We would consider staying at resort again, but not this unit.