TripAdvisor Traveler Rating

The hospitality was top notch, the location very convenient, the resort outdoor areas beautiful, and the views stunning! The resort fees included many things that made them worth it, and 2 bottles of water provided with free refills of filtered water was an amazing (and money-saving) touch! That said, manage your expectations when considering the really great prices at a true resort - likely a reason they can’t charge higher rates. The exteriors of the towers really need updating, and the rooms are either very dated or the “renovations” were just minor cosmetic refreshes. The corner king room we had in the Bay tower had stunning views (and very luxe feeling towels), but the bed was extremely uncomfortable. Signs of age in the tile and carpets and ceiling panels that moved in the bathroom when the a/c was running (though it did run like a champ!). Truly believe the staff does the best with what they have! Just think the owners need to invest more in true renovations.

On our vacation to the Big Island, our flight into Kailua-Kona didn't land until 7:30pm, and we were spending the first part of our vacation on the Hilo side. So rather than make that 2 hour drive at night, after having been awake for almost 24 hours, we decided to stay in a hotel near the airport, and then make the drive the next morning. Royal Kona was a good choice and very convenient. While the resort seems very old, it is clean and comfortable. The rooms are very big, although the bathroom was very small. Staff was friendly, and this resort is very convenient to all the stuff on Alii drive. Would consider this as an option on a return trip to Hawaii.

We managed to book a last minute stay here and so glad we did, the staff are so friendly and helpful, the surroundings are beautiful and we had a lovely room and balcony. The food at the restaurant is also great, breakfast there by the sea was wonderful. Thank you for a wonderful stay.

The sliding glass door was hard to open, curtain hard to open, concrete on the lanai showed a lot of spalling and dangerous deterioration, hot water handle in bathtub was stripped and turned freely, shower temperature was HOT regardless of setting, loud sounds coming from the floor above us at night, air conditioner loud with no change in volume from the low setting to the high setting, lighting in room was very poor, threatened with $180 charge if I check out a minute after 12:00, the lack of improvements really shows the age of the building. While the ocean view from the room was stunning and the breakfast at the restaurant was very good, that did not make up for the general deterioration and lack of upgrading this hotel needs and deserves.

Very nice beach front Hotel, Great views from partial ocean view room and fantastic sunset/moonset views, waves roaring so close from the restuarant on the ocean edge. BUT food and rigid attitude of chefs (When you are cooking from scratch you should be able to accomodate client requests lot easily) is whole different story. Wait staff and other hotel staff were atleast willing to help making up for the lack of service by the chefs Sunset views were some of the best we have ever had. Convenient walking distance to many other nice gourmet restuarants, tour attractions Overall still a very nice experience, booked first time via Amerian Airline Vacations