TripAdvisor Traveler Rating

We wanted to warn other travelers. The service was so bad the first day that, that I asked my wife if she could explain just what exactly was going on here. The next day it became clear when the hotel union went on strike. The union chose to use the guests as leverage in their negotiations. My wife and I were rudely awakened at 7 AM by someone a few feet outside the front of the hotel SCREAMING through a megaphone with banging drums, nonstop until well after dark. Their stated goal was to force the paying guests to leave the hotel. It worked, we tried to get another hotel, but none were available at that time. Beware, who knows the next time the union wants to extort even more from the paying guests and hotel itself. Rest assured, we will never waste our time and money here again.

The Royal Kona is our favorite place to stay when we are in Kona. We have never had a bad experience in the past 12 years of staying there.

Location is super nice. No elevators. The view is incredible. I just didn’t feel like I was at a hotel or like I could ask anyone for anything. My husband forgot to tell the bartender we had a complementary coupon for Mai tai and she said she couldn’t make it valid because some how the Mai tai from the coupon were different than the ones they make for (paying) costumers. Really!!! Hahaha The first night bartender was rude. We were waiting and she never acknowledged that we were there until we had to rais our voice to be notice. So apparently booking the Luau in advanced and on the web page doesn’t make you legible to use the $25 dll coupon on 250 dlls or more. Then we booked the Tour to see the whales and guess what??? exactly, the cost is 248 with tax just for you not to get the $25 dll coupon. seriously is just 25 dlls. But god forbid you get some discount. That really annoyed us. Is really stupid. At the end the Luau was canceled so we got 300 dlls back. And Did enjoy the tour to see the whales and we did.

We we had the island breeze salad, one with chicken skewers, and another with shrimp skewers and two people head the Ahi poke bowl. We were all very happy with our dinners and the drinks

The location is perfect; walkable to many restaurants and shops. Their pool and saltwater lagoon were perfect. I wasn't too impressed with their restaurant but that's a minor thing. The rooms were clean but the shower pressure wasn't the best. The staff were very friendly and supportive. I loved daily morning yoga overlooking the ocean. There is a Lua every night which was fun to watch from our view. We had an ocean view room and nothing could compare to such a gorgeous treat of watching the sunset nightly. We loved supporting a local company instead of the large corporations that have infiltrated the area. Mahalo!