TripAdvisor Traveler Rating

Wow! The low rating for this hotel does not do it justice. They had some computer issues that made check-in ridiculously long for a day or so and got horrible reviews. When I was there, I checked in at about 1 PM on a Monday in about 5 minutes. All the staff is great from reception to housekeeping and all in between that I encountered. The rooms are great, comfortable and modern. In order to get in at 1 PM, I had to take a disability room so the shower was not elegant but is what you'd expect for those needs. I had a nice view of the Strip looking towards the Wynn and Trump Hotel. Had breakfast and to-go lunch at Juniors and was great. Was able to use my Hilton Diamond Food & Beverage credit there. Was attending a conference at the Wynn and Conrad was less expensive at this time and only a 15 min walk or so. At Wynn, had great meals at Sinatra's and Allegro. Conference had a cool reception at XS Nightclub at Wynn. Was able to find a $10 blackjack table at Resorts World during that Monday afternoon. This is one of the nicest places I have stayed in Vegas and been there a lot. The newness makes it special.

LOVED my stay at Conrad Resorts world. We arrived around 9pm at night and had no issue checking in, very friendly guys behind the desk, asked us our preference of floor. Some of the group we were travelling with arrived before us and said that the check in time was quite long. The premises are stunning, the pools had just opened but the lay out was so cool, you could always find a quiet spot to hang out. Food court in the casino is also amazing, had a delicious couple of fresh handrolls at the sushi bar. (I do wish that you could bring your food from the hotel into the pool area) Two days into our stay we realized we hadn't even left the grounds, there is so much to do while you're there. Our room was so impressive, I was very sad to leave, it would be very difficult to convince me to stay anywhere else next time we're in Vegas.

Was supposed to get a strip view room but downgraded to a city view room and they still tried to say I was upgraded. Horrible experience with the front desk - rude and condescending like what the other reviews said. Doesn’t feel like a Conrad and a complete disgrace to the Conrad and Hilton brand. Check-in was very slow cause almost everyone had issues, and counters were mostly held up sorting out issues like mine. And I waited a good 20-30 mins while Raymond “talked” to the manager over the computer and manager don’t even bother to show up. I guess they were just trying to wait it out and hope I back off.

This is my family first time staying at Conrad during the long weekend in Feb. we will never come back again. The room was fine. However on the 2nd night there, we were waken up by the door knocked at 1:20 AM. It was knocked a few times, then someone tried to get in our room with the his key. Fortunately, we had the door latch which prevented the guy to enter our room. He responded that he was room service when asked by my husband and he brought the bathrobes to our room. No one in my family requested the bathrobes although they were missing when we checked in 2 days prior. My husband informed the guy (without opening the door) we did not request that. Not just that, he came back the second time knocking the door again saying the same thing. My kids and I were scared and we all got up by 1ish AM. I would recommend hotel management to inform your people not bother customers in the middle of the night unless requested. As customer, I am concerned on our safety.

Spent three nights at this 'Mall' of a, so called, resort. What a catastrophic mistake. We normally stay closer to mid-strip, but since we had Hilton Honor diamond status we used points (such a waste) and thought we would give Resorts World a try. Ugh. Yes, the resort is clean and seems new, but that is because it is pretty much empty and was the entire weekend we were there. Wynn, Encore, Fountainblue, Bellagio and every other hotel we visited were all packed full of guests. Besides the super tight slots, the rude and miserable staff, being over charged at the adult pool, the vacant stores/shops everywhere, the confusing food court debacle, the Hilton daily food comp could only be used at a sports bar that served everything on paper and plastic, the highlight was being stolen from by their own security team. In our rush to escape RW, we realized at the airport that we left $1000.00 in the room safe -our stupid mistake, no doubt. We immediately called the hotel and was transferred to security who said they would send someone right away to check the safe and would call us back. They called back stating that our room had not been cleaned and that $600.00 was retrieved from the safe -$600.00! We thought it odd that the security person would only take $400 but what could we do? Again, our mistake, so at least we would get back $600. We were told it would take a few days for a check to be sent. We waited and at the two week mark we called and were told it could take up to a month. After countless phone calls and requests for updates we were finally sent a check for $600.00 after THREE months!!! Let me repeat that -THREE months later!!! The lack of urgency by their non-existent management team is an unacceptable way to run a business. By the way, a bartender secretly told us that even though the complex is Hilton, the entire resort is owned and managed by the Chinese government party. Explains everything. Never, ever again. You have been warned.