TripAdvisor Traveler Rating

Conrad Resorts World is the combination of comfort, fun, food and great staff. Speaking of great staff, my wife and I were impressed with the level of service from Ken at the front desk along with Michael. The enormous size of this hotel requires a great deal of customer service considering the total amount of guests they are dealing with on a daily basis. I know for a fact that dealing with the public and their complaints adds a great deal of stress to the job, but here at the Conrad, they seem to perform their duties effortlessly. Let's get to the food! The food at Juniors reminded me and my wife of our Junior's here in Brooklyn. The food sensational, only to be topped by the servers: Rae and Dream! Finally, we are not gamblers, but did manage to win 2cents at a machine!! Next time we come to Vegas, DEFINITELY RESORTS WORLD!!!!!!!!

Awesome staff !!!! Very helpful and welcoming!!!!!!!!!! Would definitely stay here again !!!!!!!! Very clean and new!

We stayed at the Conrad at Resorts World Las Vegas for three nights during the NFR. At check in, we were upgraded to a Strip View King by a genuinely kind and helpful front desk agent, which was appreciated. The rooms are not luxury, but they are newer, fairly clean, comfortable, and very quiet. The Conrad rooms are noticeably larger than the standard Hilton rooms. That said, beyond the additional square footage, I did not notice a meaningful difference in overall quality, finishes, or experience, which makes the higher cost of the Conrad difficult to justify. Resorts World as a property is excellent. The casino, dining options, and overall amenities are the real appeal and are the primary reason I would consider staying here again. Our stay, however, was overshadowed by a significant billing issue. On the second day, I discovered a $600+ hold on my credit card and an additional hold of over $1,000+ on my debit card. This totaled $1,800 being held for a three night stay that was already prepaid. When I called guest services from the room, the person I spoke with was dismissive and unhelpful and told me it could not be handled over the phone. At the front desk, the agent assisting me was very kind and clearly trying to help. Initially she only saw the $600 hold. When I showed her my mobile banking app, she confirmed the additional hold was real. She had to communicate with management through an internal chat system, as no manager came out to assist. After a long delay, management acknowledged the $1,200 hold was a system glitch and a mistake. Despite acknowledging the error, they said they could not release the extra hold until after checkout. Being told that $1,800 would remain tied up for the duration of our stay due to an acknowledged mistake was extremely frustrating. At the time, the only compensation offered was a $25 food and beverage credit which felt insulting given the impact of the error. Housekeeping cleaned our room only once during a three night stay. After this review was posted, the hotel did resolve the issue by refunding the erroneous charge, removing the resort fees, and covering the cost of one of our breakfasts. I appreciate that the situation was ultimately made right. However, it should not have required a public review to correct an issue that was already identified and acknowledged during the stay. Resorts World itself is a great property. Unfortunately, the hotel operations and billing systems felt disorganized, and management support was lacking when it mattered most. I would stay here again for the property, but I would caution travelers who are considering paying more for the Conrad experience or who rely on debit cards that mistakes may be slow to resolve.

Very underrated hotel! Everything is brand new, clean and the room is good size. It is not too far off, you can walk from Encore if needed. The restaurants are also top notch, recommend the sushi place. Overall I had a great experience and likely I would come back

Can't beat the comp! From Front desk to all aspects it's Great service! Always clean, organized, rooms awesome! Food impeccable and the atmosphere is top notch! Dawgs has great food and always reliable but darn its getting pricey!