TripAdvisor Traveler Rating

Not worth the price you pay. Way overpriced for the services you get.

Fantastic stay at the Conrad, I emailed ahead to let them know it was out 25th wedding anniversary. At check in we were upgraded to a higher floor with a strip view, fantastic room! We had doughnuts from Randys, breakfast from suns out buns out and Juniors. We also ate the Dawg house and had cocktails at Gatsbys. All were very good but the cocktails and service at Gatsbys was excellent. The service from all the staff we came into contact with was very good, difficult to fault really. We stayed 9 nights and had a thoroughly enjoyable experience and wouldn’t hesitate to stay again. The casino was always busy and had a good feel to it. It’s a 5 minute walk to Encore and then onto the rest of the strip, we walked the strip from resorts world to Mandalay bay and back twice during our stay so location wasn’t a problem for us. We also used the Vegas loop and monorail. We wouldn’t hesitate to stay at Conrad again in the future. Loved it.

Wait time was not bad at all considering the line the staff had, the young man who attended me was Cesar, not only professional to the bone, but great sense of humor, an absolute pleasure to deal with, from the few minutes we conversed with him he reminded me of my brother who passed away in the military years ago, to find out this young man served in the same airborne unit was a pleasure and honor, we loved our room and loved the food locations he recommended. We will be back for this nice hunk of a young man!

Professional but Firm This was, unfortunately, the worst experience I have had at a hotel, and especially disappointing from a casino property. The incident began when a security officer approached me and asked for my identification while I was collecting remaining low-value credits from slot machines that other guests had left behind. I initially questioned why identification was necessary, as I am well over the legal age requirement. The officer explained that I was not permitted to collect those vouchers. Once I understood the policy, I immediately complied, surrendered the voucher, and proceeded toward my room. What happened next was what I found most concerning. As I was walking toward the elevators, I heard several security officers approaching behind me. When I turned around, I saw more than half a dozen security personnel following me. I was then told that if I did not provide identification, I would be removed from the hotel. I provided my identification and again complied with the instruction to return to my room. At no point did I become physically confrontational or refuse to comply once the policy was explained to me. That is why the size of the security response and the repeated threats of being removed from the hotel felt completely disproportionate to the situation. After returning to my room, I contacted the front desk to express my concern. I was transferred first to a manager and then to the security manager. After explaining what had occurred, the response I received was essentially that the situation was the result of my initial refusal to show identification. I understand that a casino has security policies and that employees have a responsibility to enforce them. I also understand that I should have simply provided my identification when initially asked. However, I believe there is a significant difference between enforcing a policy and escalating a minor misunderstanding to the point where more than half a dozen security officers are involved and a guest is repeatedly threatened with removal from the property. My concern is not that security enforced a rule. My concern is the manner and level of escalation used in response to a situation that was resolved as soon as the policy was explained. I hope management reviews how this incident was handled and considers whether the response was appropriate and proportional. Unfortunately, this experience left me with a very negative impression of the property, and I would not feel comfortable recommending it to others based on my experience.

Our trip kicked off most excellently being welcomed and greeted by VIP concierge Layla, who went above and beyond to ensure that we were well cared for. Her professional demeanor and kind welcome exceeded any kind of welcome that we had expected coming to the Conrad. We will be staying here every time we come to Las Vegas. I can’t say enough good about the Conrad. Our room was incredible. Our experience was incredible, and the whole trip was incredible!