TripAdvisor Traveler Rating

Our experience started our rough which lead to a series of discovering various disappointments. Not being a high enough elite meant there was little we could do. We arrived around 230 and figured a room might not be ready given official checkin was 3. We did all the checkin stuff, less getting a room, and were told we'd get a text once a room was ready. Fast forward to after 4-430, and no text. Others in our group who arrived and checked in later had rooms. We had to wait in line only to be told to wait a bit longer. Finally spoke to someone who managed to get us a room. The elevators are slow and quite a mess. You need to scan you key to go up, which makes sense, but the reader in at least one of the elevators doesn't read fast and it could cause you to take a bit of a trip (going up or going down). The rooms are a decent size. That rollercoaster is loud. The toilet paper might be the cheaper, roughest I've ever experienced. At least check-out was somewhat seamless...

First time staying at NYNY. Chose to do bookends in Vegas on the front and back of a trip to Hawaii. On both ends we had to wait for our room when arriving around 10:00 pm. This was with already having reservations. We were told our room wasn’t ready. On the front end, they gave us a different room, 2 queens instead of the king we booked. On the back end, we waited an hour with our luggage in the lobby. Finally my husband went and asked the girl just standing there to give room keys to people, what does it take to get a room here and she told him just waiting. Never have we stayed anywhere that you have a reservation for a room and at 11:00 pm, your room is not ready. Crazy, but we will never come back to NYNY.

Older Hotel. However the staff is good. Rooms are clean. Assorted places to eat, with out leaving the hotel. Easy to get to other areas on the stripe.

WE have been travelling from Ireland almost every year to Vegas for almost 30 yrs & this was without a doubt the worst room we have ever been given in all the hotels we have stayed in & that includes imploded ones!! We stayed on a 4nt comp over Valentines/Presidents day weekend & had booked an Accessible room as one of us is blind & partly disabled so we tried to check in early around noon but were told room would be resdy shortly & theyd message us but 3 hrs later still no message so went back to check & they tried to say theyd emailed us but NEVER did. They said the only room available was in the Chrysler Building so we set off to find it & take it from me trying to find this place was worse than a needle in a haystack No signs at all to guide anyone to this elusive building! Eventually we found in & took the lift to the 29th floor to what can only be described as a NIGHTMARE of a room! All right it had the 2 beds we requested crammed in but there wasnt room to swing a cat & to crown things out it was right beside the rollercoaster. The furniture consisted of a black square steel tube frame with 2 tiny cupboards that held a light jacket & 3 shirts each & there shoukd have been 3 drawers but 1 was missing also there was no luggage stand as there was no place to put it or even store your case after it was emptied so 1 case had to sit on the small table that was squeezed in beside the window. The beds were well made & clean so next thing was the accessible bathroom which was a shambles as it had a bathtub which for a blind disabled person was a nightmare but reception said it was all they had available due to the holiday weekend so in otherwords your on a comp so you will take what we give you. The bathroom despite the tub was clean & housekeeping done a good job each day, The rollercoaster is supposed to stop at midnight but was still running with squealing girls after 12-30am so bang goes that theory. The hotel other that the room was very busy Food options especially in the village are plentiful. Greenbergs deli is fantatsic especially their hot brisket sandwich Toms watch bar is good for food incl breakfast & America is a good all rounder! but the room was so disappointing that we will be giving NYNY a wide bearth in future trips. Only for the eateries it would have been getting 1 star. VERY DISAPPOINTED!!

Our first room reeked of cigarettes and faced a cement wall. After three phone calls they did move us and this room did not smell. But they have rap music playing near the entrance of the hotel and you couldn’t even think in your room during the day. All you heard was bam bam bam from the street level. Casino is suffocating with all of the smoke. Lots of fairly inexpensive places to eat. Especially like the crepes. Do not stay here. It’s old and the carpets have duct tape holding them down. Park mgm is so much better.