TripAdvisor Traveler Rating

W Las Vegas The W is not a Westin, although both are Marriott brands. Do not confuse the two. The rooms at the W are quite ordinary and lack the comfort normally associated with a Westin. The accommodations are described as suites, but ours was essentially an ordinary hotel room with another small, equally ordinary room attached. It offered little distinction, comfort or luxury for the price. This is a great deal of money to pay for what is, at best, a lower-level suite. The W also uses the Mandalay Bay casino, which is a significant negative. In our experience, MGM employees appeared poorly trained and organized by MGM management. Different departments operate in silos, with one part of the resort seemingly unable to determine what another part is doing. This is a major and recurring MGM fault. Obtaining an answer to a simple question may require speaking with three different people - only to have the third person refer you back to the first person you already spoke with. Avoid this property. Stay toward the northern end of the Strip instead. These MGM hotels simply leave too much to be desired, especially at Las Vegas prices.

Everything was spectacular or it was fantastic. I would like to get that room next time.

I have always stayed here , this hotel is my first choice. However this time I ran into two problems . The shower water was scolding hot with no choice of cold or even lukewarm water. I had to step out and turn on the cold water in tub to get the shower water to even cool it down. Then on the way out the power in lobby was out and they had an employee with a flashlight guiding us out . That was an interesting experience….

Overall, a nice room with lots of space, good AC, and super comfortable beds. It was clean and safe. The room itself did smell of cigarettes throughout, likely due to the carpets, which was a bit of a nuisance, and the value was mediocre - particularly the in-room coffee, which came to a whopping $16 USD for two Keurig pods with no clear signage that this would incur an additional fee (whereas most hotels I have stayed at include this as an amenity). Service was good, noise was quiet, and atmosphere was upscale, all of which were nice. A bit annoying that it is a Marriott brand that I booked through Marriott, but since everything in Vegas it seems is run by MGM I couldn't use any of my status perks here. I would consider staying again but would be more diligent in understanding what in that room is included vs not.

They gave me a way overpriced room without understanding my situation and only needing it for a couple hours.