TripAdvisor Traveler Rating

Nice hotel in a great location. No smoking!!! Two problems we encountered: 1) The elevators were so backed up one morning we gave up after 20 minutes and had to walk down 31 flights of stairs to the lobby to make our tee time. Our bank of elevators covered floors 29-59 so by the time the elevators got to 31 they were completely full. We had at least a dozen people on our floor waiting and only saw one elevator in 20 minutes. There were 6 elevators available so not sure why only one stopped at our floor but heard a rumor several were not working that morning. I’m 71 so this was a challenge for me. 2) When we checked in we waived maid service for our stay but one day they cleaned up anyway. It looked nice when we walked in but realized they had moved things around, even to different rooms, so had a hard time locating some items. We were looking forward to having our coffee in the room but they had taken our coffee cups which we had requested the day before but did not replace them. Why???

Disappointed with many things: - valet staff did not help provide directions to self-parking - Two of the room key machines were unusable - poor quality in-room coffee - Kitchen utensils were difficult to get and then was missing many things - Housekeeping was very poor, always late and slow - Overcharged (have sent credit request) - As an exception, a security staff and front desk (during checkout) were helpful

Vdara is my go to hotel in Las Vegas. It's a traditional hotel with no casino so you have the peace and tranquility of a hotel without the sounds of slot machines everywhere. The hotel is clean and smoke-free. Parking is an issue but there's valet parking or availability in Aria next door. Rooms are clean with a variety of styles with some of them having a full working kitchen as washing machine/dryer. The Vice-Versa bar is excellent to chill on with great service from Todd, who mixes the best Vespa and Luz who always serves us with a smile. Try the place out.

I have stayed at 3 hotels/resorts on the strip, and Vdara is my favorite! The service was friendly, quick, and helpful. I appreciated the short walk from the entrance to the front desk and then to the elevator. As a quick note, Vdara is one property on the strip that is non smoking and does not have a casino. However, it directly connects to the Bellagio, Aria, and Cosmopolitan through a short indoor corridor. This worked out great for me, as I could retreat back to Vdara at the end of the night for peace and quiet. The rooms overall were very clean and smelled fresh. The view of the fountains was great and the bathroom was outstanding. I will say that some areas of the room are showing slight wear, but that is expected for a property on the strip over time. It was nothing that impacted my stay -- nothing was broken or falling apart, I am mainly referencing some scuffs and scratches on cabinets and furniture. I also felt the value was great. Prices vary depending on day of week and season, but I have rarely seen it become unreasonable. If you are an MGM member you can also book through them and receive discounts/perks.

Overall my experience was positive except for the check in process, which was disappointing and left a lasting impact on my stay. That episode notwithstanding, I found this to be a great property, with spacious rooms and great proximity to the strip. Ample choices in terms of cuisine, but limited menu for room service. Housekeeping staff is efficient and friendly. I found the checkin staff to be perhaps overworked, because they were not concerned with guest needs and instead chose to focus only on upselling upgrades. I was also assured something that was never delivered, that further made me question the reliability and credibility as a first time guest. I think the hotel needs to do a better job at staffing the counters, and making the process seamless. The mobile checkin kiosks are there, but sometimes you need human interaction. Overall, I enjoyed my stay with the exception of the check in process which was horrendous.