JW Marriott Guanacaste Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3282 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Could be Five Stars but Missing a Few Elements

Lisa R (Aledo, Texas) on Jun 25, 2022

The resort is as pictured and described. Would be five stars except it’s understaffed & facilities are not fully available. I’m not sure if it’s due to Covid or because it was off-season. Value - amazing. The Costco deal is the BEST. Pro tip: prices listed for some things like cooking classes do not apply. They are included in the daily resort fee. Rooms - beautiful. The ocean front is worth the cost. We were in an ocean view the first night when Costco forgot to call our reservation in (JW says it’s a first; I've had only good experiences so I feel this was an anomaly). Food - the food was good but limited. It’s worth a walk to Lola’s or a trip to Tamarindo for some variety. Bar service at the pool was limited and some restaurants were not open for the hours listed on the site/at all. Staff - friendly. But, they were not attentive. We also had an issue with the staff not communicating with one another. Spa - excellent Thai massage! Recommend.

TripAdvisor users rated this property 5 out of 5

Perfect!

Jfowl (Dallas, Texas) on Jun 21, 2022

We absolutely loved this resort. With our Marriott status, on check in they upgraded our room and gave our kids sloth puppets that they loved, along with free breakfast buffet (which was awesome). We had just come from the rainforest La Fortuna so it was nice to dry out and relax in luxury. The room was spacious with a great poolside balcony. We stopped at the Walmart in Liberia and brought our own snacks and beverages and they gladly emptied the mini bar out so we could utilize the refrigerator, which saved us quite a bit of money. The pool was huge with ample chair availability all day, with tons of free pool floats and sand buckets available for the kids. The beach water was rough when we were there but the kids loved all the sea life in the tide pools and chasing the waves. One night we drove to town and had dinner at Lolas..it is a really bumpy drive and someone hit our rental car while it was parked..in hindsight there was really no reason to leave the resort..so many restaurant options and I thought the prices were very reasonable, especially for a high end resort…but if you do go to town Il Rustico Italian and Lolas were two good options. Parking was free and easy. Overall we were very happy with the few days we spent here and highly recommend!

TripAdvisor users rated this property 5 out of 5

Vacation June 12-18

avakinlifev on Jun 20, 2022

We stayed at the property for our anniversary and had a great time. we found the accommodations at the hotel to be excellent. The best part of our stay was the friendly efficient staff everyone we met was courteous and friendly. We enjoyed the restaurants, and found the food choices excellent. We used the hotels concierge services daily and Mr. Arandu to be knowledgeable able to make arrangements in a timely manner with outside providers for transport and activities. Bell men were very accommodating our primary service provider Julio was attentive and a joy to work with a great vvacation.

TripAdvisor users rated this property 1 out of 5

Not Luxury

Jmanpappy on Jun 19, 2022

Recently stayed at this “luxury” Marriott hotel with family. The worst experience I’ve had traveling. The road getting to the hotel is a washed out potholed disaster. Many of the restaurants inside the hotel were closed and actually the ones that were opened, the food was subpar, Even the free breakfast was overpriced. The one exception was the Asian fusion restaurant which was very good. Both hot tubs were broken, the beach was unkempt and the Suite rooms were small. The staff did a good job, keeping the main hotel areas clean but no so much for the breakfast area, where the birds eat better than we did.. A table was unbussed for over an hour while the birds had breakfast. I was told by Marriott corporate that I should have expected this because I am in a tropical area. I’ve stayed at many Hyatt hotels in tropical areas and the tables are immediately cleaned as is the beach. I expected more from Marriott. If you want to be disappointed, stay here, if not, find another hotel

TripAdvisor users rated this property 5 out of 5

Beautiful resort, pros and cons of visiting low season

imfortun8 (Cuenca, Ecuador) on Jun 13, 2022

I got a great deal off Travelzoo for a garden view balcony room with a $100 a day food and drink credit. Low season meant the one steak house restaurant was closed but I was told I could order a steak dinner at the Tamarine restaurant so was happy with that meal, except the steak was $49, ouch! Resort occupancy was low so plenty of pool chairs, no need to make restaurant reservations and my choice of times at the spa. Dennia there was the only masseuse I had four treatments with and she is excellent. US prices, but I was there to relax. The spa itself was beautiful with a plunge pool and sauna available after a massage. Adriana is a supervisor there and a great rep for the resort. My deal also included the massive breakfast buffet with indoor and outdoor seating. The staff was always smiling, eager to please and the pool attendants remembered my name, room number and food and drink preferences. Monserrath was especially upbeat and helpful. I didn’t venture outside for any excursions but was content to be pampered for five nights. The resort contracted with a local lab to do an in-room Covid test, though now I guess that’s a mute point with the US rescinding that order. Workers all wore a cloth mask provided by Marriott.

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