My friend picked to stay here as part of vacation club sales pitch. The location is very nice, on the beach, but otherwise it's overpriced for what it is.
Our two bedroom suite was nice, but not overlooking the beach and only 1 bedroom had a balcony. The 2nd bedroom didn't even have a real window. It had this odd frosted glass in the bathroom which butts up to the hallway, so every time someone walks by you see a shadow and you have to keep the bathroom door closed all night to block the light.
The beds and pillows were terrible, very uncomfortable. There is only 1 temperature control for the entire unit - my friend runs cold and I run hot and even though we were in two different bedrooms we had to agree on one temperature. The second bedroom is pretty small, the bed, dresser and wardrobe taking up much of the room. The bathroom only had a shower. The door is a sliding door and more hooks would have been helpful.
The main bedroom is huge, with a balcony, a walk through closet, and a bathroom with a shower and a huge tub.
There was only 1 safe in the main bedroom.
Otherwise the unit was nice, full kitchen, washer/dryer, living room, balcony with furniture.
We encountered an issue one day when the cleaning crew came in although we put the do not disturb sign on the door.
The resort itself is nice, the grounds are well maintained. There are two pools, a quieter one in the gardens and then the crowded one on the beach. Drink service on the beach takes a while, it's easier to walk up to the bar and purchase your drinks, sometimes we waited 30 minutes or more for service.
There are activities during the day, but you cannot sign up until 8am on the day of, and they are first come, first served. We did manage to sign up and enjoyed our hula, lei and ukulele classes.
Also the beaches are not private, so there are many people walking around the beach/pool area that are not staying at the resort.
Lava's on the Beach is a nice option for breakfast, lunch and dinner if you do not want to leave the resort, but it's a tad pricy.
When checking out, I asked at reception to mail a postcard and gave the money to cover the stamp. The recipient never received the postcard. Maybe it got lost in the mail...
We also asked for late check-out, as my friend was a gold member and was not able to obtain it. We also inquired about staying an extra night and it was almost $900/night. We stayed at another resort directly on the beach and every room had an ocean view for $150 a night instead.
Overall, we enjoyed our stay, but next time would opt for somewhere less expensive/crowded.
As close to the beach as you can get
Jun 22, 2022
The resort is very nice. The view and direct access to the beach make this super convenient. Depending on what you're on the island to do would be the only thing that would change my mind about this resort. This is on the south shore closer to Waimea Canyon, which is spectacular. But if you go to the North Shore a lot it's about 45min to 1.5hrs to the attractions on the North shore.
Pretty average and overpriced
(London, United Kingdom)
Jun 19, 2022
The hotel, actually just room is a very large resort, the pool and beach area are very small overcrowded and poorly run by the managers of this area
The in house restaurant Rum fire was dirty extremely poorly run with tables and bar area piled up with glasses, service was bad and the food reflected on service terrible
Room service was actually good but once again the hotel has no real acoustics and every noise in the hotel was heard.
The concierge Mason was only interested in selling trips and attempting to get you involved with time share
Note the hotel grounds on public footway and all walking past sea view rooms at all hours
Again on booking out reception we’re not interested in any of this and pretty rude
Great resort in a GREAT Location!!!
Jun 19, 2022
The Sheraton Kauai resort was great!!! We had a villa and it had a little kitchen, bedroom and even a washer and dryer!! It was clean and the service by the maids was awesome! Would definitely recommend and would go back!!!
Great view but noisy hotel
Jun 17, 2022
The overall hotel was nice, clean, the beach was exceptional, and the staff were friendly. My biggest complaint is that we had a room overlooking the pool, and pool hours were not enforced at all, so the pool side of hotel was very noisy at night. This was particularly disappointing because, having come from Maui, we were looking forward to the "quiet" Kauai that everyone told us about. I think we would have had a very different experience if our room was anywhere else on the property.