TripAdvisor Traveler Rating

Our room was $1,080 per night for a suite with an ocean view. One expects for this price things like cutlery instead of stir sticks. I'm not asking for a bottle of wine and a box of chocolates, which is normal in this price range, but not even a spoon? The co?ee was not good. No microwave. No wine glasses. Neither the bathroom scale nor the flashlight worked. We went to their luau. While the fire dancers were good, the first thing we put in our mouth was meat so salty we could not eat it. It was the first luau we ever attended in an uncovered area. When it rained, my wife and friends left (but most people didn't), and my friends were angry the hotel had not canceled the luau and returned our money. The band was on one side of the audience but the speakers were on the opposite side, which was confusing and very unnatural. The MC talked too much, and said a couple of historical inaccuracies. Of the three previous luaus we'd attended, none had us sitting too far from the show. This one did. Our friends were at the hotel to attend a sales pitch for some kind of vacation property sales. They laughed at the notion their room would convince them to buy anything.

Good loacatiom nice atmosphere rooms. We’re lacking for the price. Not what we were looking for no Ocean access and quite a long way to the beach.

Noisy bedroom due to ventilation. Service staff not very friendly, food and service terrible. Will not stay at this hotel again. Bathroom shower was with bath and shower curtain and no hot water. Really don’t need to say any more except that happily I’m leaving with my wife tomorrow.

After a couple of days we notice the Black mold on the ceiling in front of the mirror. The room was never really clean. The floors were wet when we returned and not really that clean. Over all not a place I would ever stay again. Do not recommend it. Has to be better options. I did tell them and they cleaned it with clorox. We could smell it. However no follow up or apology or really anything. Terrible customer service.

Biggest complaint is that there were families with toddlers there and they used the hot tub as a child’s swimming pool - droopy diapers and all. I mentioned this to a Sheraton representative and she told me there was nothing I could do. She then suggested I try the hot tub across the street that is away from the ocean. I did not check out the alternate hot tub and used the pool instead.