TripAdvisor Traveler Rating

We had such an incredible stay at the Andaz West Hollywood, especially as Hyatt guests of Honor, and I truly can’t say enough good things—especially about Jessie and Nathan. We arrived very early in the morning, well before check-in, and I was unfortunately dealing with pretty severe vertigo. The staff went above and beyond to help us get into our room early so I could lie down and recover. That level of kindness and care meant everything to us and completely set the tone for our stay. From there, everything was just fantastic. The breakfast each morning was phenomenal, the poolside service (those icy drinks!) was perfect, and the views from our 10th-floor room were absolutely stunning. We also loved the thoughtful touches—like the complimentary snacks when returning from our day trips and the soda water always available in the lobby. Every single staff member we encountered was warm, welcoming, and genuinely helpful. It made the entire experience feel elevated and special. We truly cannot wait to come back. Thank you again to Jessie and the entire team for such a memorable stay!

The staff at the Andaz was second to none. The gentlemen at the front desk were absolutely attentive to my needs..genuinely cared about my stay.

I came to Hollywood for a conference and timed my early arrival so that I could spend some time in the sun by the pool. Upon arriving to the pool, all the lounge chairs were taken. I would soon discover that the majority of the people laying around the pool were NOT hotel guests. I had to patiently wait an hour for a lounge chair to become free in order to lay in the sun. The door to the pool did not require the use of a room key. This is an obvious "fix" to reserving the pool for hotel guests only and does not seem like a change the hotel wants to make. For the premium price of this hotel, I expected the hotel experience to match the price and it did not meet my expectations. One of the two elevators was not working during my three-night stay and no one was working on repairing the elevator. The room was nice and clean. The hotel was clean and modern.

It has seen better days. The room was exceptionally worn and showed visible signs of not being clean. The staff hide behind the front desk and are barely friendly. Broken elevator .. one working elevator for a huge hotel ... long wait times to go anywhere. I can't imagine ever staying here again.

The Andaz was in a good location in West Hollywood but I wish I had booked another hotel. I couldn't use the pool on the one free afternoon I had because they were setting up for a private party and the alternative pools they offered weren't nice. But my main issue was the absolutely insane party they had in the lobby restaurant. I could feel the reverberation in my bed on the 5th floor. They didn't really compensate me for either of these things so overall I was disappointed. Stay the One Hotel West Hollywood - a little more expensive but much nicer.