The staff will go above and beyond, very helpful and friendly. Shout out to Lourdes the lady who was doing our room service/cleaning she was great! Kaitlyn at reception was friendly had a great vibe and real welcoming
Not a four star property, awful food & beverage
(New York City, New York)
Feb 20, 2024
We stayed three night for a family wedding and the event was great but we had a couple issues. I noticed what might be water bubbles/damage and it was getting worse. The engineer came and immediately said yes you must switch rooms, as we had a small child with us. The front desk did not seem to understand the issue, mold sets in very quickly and it was a rainy week in la. It took a while and wasted our afternoon of free time dealing with this issue. The property is dated and food was absolutely horrible or not available. Im not sure how this hotel is a four star property. Also the pool wasn’t open for our stay but yet we were charged the resort fee. Would not recommend this hotel unless you’re out all day and not planning on eating there.
Cold and noisy
Feb 19, 2024
Our stay was spoilt by the cold air conditioning blasting away in February and the constant thumping loud music in the dining and reception area.
However, the food was excellent, as were the staff.
Needs mirror over the dressing table.
Great Hotel! Amazing Staff
Feb 19, 2024
The staff at this Hotel is outstanding. Very friendly and extremely helpful. Location is walkable to many restaurants and activities. My favorite Hotel in LA for the price. Great value for a very fun experience.
Keep going back to Andaz West Hollywood
Jan 27, 2024
We have tried other hotels in West Hollywood but the Andaz feels like home. Its a great location and walkable to shops, Equinox gym, restaurants and other attractions. Provides great views of LA from the rooms and the rooftop pool. The breakfast is fantastic. The gym is well equipped. The hotel offers a lot of music nostalgia which makes it feel like a true L.A. experience. They have just added a local car service. While I didn't get to try on my most recent stay, it is a significant perk provided by the hotel. Plus, the service has always been exceptional.