TripAdvisor Traveler Rating

Trendy type of hotel, which probably wasn't the right fit for my family. Everything felt laid back as opposed to an establishment going out of their way for a professional and upscale experience despite the $500 per night charge. The bathroom might have been the worst I have ever had. Not only was it tiny, but the shower had no door and no curtain, just a glass wall that covered only half of it. With the lack of water pressure due to California law (not the hotel's fault) and the hot water going in and out intermittently, we would get cold in the shower. Terrible experience that made me want to leave. Breakfast buffet was $50!!!!! And was little more than the free breakfast at most Marriott and other Hyatt properties. Pre-made eggs, bacon, and sausage, horrible potatoes, pastries, a couple cereals, and fruit. Felt bad. Bed didn't have a traditional headboard. I found myself at night hitting the cold, hard shelf where the headboard should be. Bizarre. Ice cold water in the lobby was refreshing every day. We appreciated the "free" chips and snacks there as well. I say "free" but I assume it was part of the $40 destination fee we were saddled with every day. Not the worst place I have ever been, but we certainly would never go back.

With the transitioning weather the hotel turned the master heat on. So at night when we tried to turn the temperature down to sleep. It was pretty warm in the room. In their defense, we like to sleep it with it very cold. It was All-Star weekend so traffic was pretty rough on Sunset Boulevard, so entering and exiting the property was a little bit challenging. The property itself was very nice. Great location. Had a little sticker shock at $75 a night for parking.

Andaz is in a great location with a lot to do close by. The room was spacious and the rooftop pool was great. Everything was clean with a nice ambiance. Staff were very welcoming and helpful. Constant availability of snacks, coffee, and water was a nice touch.

Never disappoints. We have been coming here for over a decade to celebrate special occasions. A wonderful Valentines Day weekend! This is always a special place for us.

We hosted a two-day event in the Panorama Suite, complete with hotel-wide branding, in-room drops, a 30+ room block, and special arrangements to park Cadillacs out front. The entire team was incredibly accommodating—quick to respond, flexible with last-minute changes, and genuinely collaborative throughout the process. Not to mention the rooms were clean and beautiful, and everyone loved the Andaz-branded water bottles! Anne was especially outstanding to work with. She was consistently available by phone, text, and in person, and truly made us feel supported every step of the way. She kept everything organized, communicated seamlessly with the broader hotel team, and expertly managed special requests including room drops, dietary restrictions, and logistics. Anne took the time to walk us through each component of the BEO and associated costs, ensuring complete alignment and transparency throughout. Her professionalism and personal approach were unmatched. We highly recommend working with Anne and her colleague, Marissa. Additionally, the valet team deserves special recognition—they were fantastic partners and a pleasure to work with.