TripAdvisor Traveler Rating

I will never stay at this hotel again. It was genuinely the worst experience with how many things went wrong and the attitude of staff, especially with what you’re paying for. I requested early check in and connecting rooms, which they weren’t able to accommodate and that was totally fine with me because hotels can never guarantee it. But once I arrived with my party (3 hours before check in) I got in the queue for early check in. I asked the woman helping me a question and she was condescending and passive aggressive which made me feel uncomfortable to ask anything. I waited in the lobby, as did many others awaiting early check in. Slowly, the lobby became empty as people got their rooms but I still waited for over 2 hours until the staff walked by me and realized I was still in the lobby and said she’d check on my room for me and come and update me. She never did and I never got the text from the queue letting me know the room was ready. I finally went up to the desk again to check in and another staff member was there and let me know the room had already been ready…..this was frustrating because there was no communication once the room was ready as promised. I finally get to my room and they gave me the wrong room. I paid for a blvd facing room (100$ more expensive) and they gave me a smaller room that faced the back parking lot. Once I let staff know they gave me the wrong room, they tried to say there’s essentially no price difference between rooms. I had to pull up my email confirmation and THEIR OWN WEBSITE to show them which type of room I got and their prices as shown online. They still tried to say there’s no difference but they’ll fix my room. They also offered to let me stay in the room and they’d take 32$ off. Keep in mind the room I paid for was 100$ more expensive than the room they put me in…they also weren’t apologetic for this at all. I don’t expect much, mistakes happen. But being okay with letting me pay extra for the nicer room while staying in the smaller room with no view was not cool and they were just like oh..okay. I also want to note that once I initially told the staff they gave us the wrong room, she said she was going to look into it and call us. She never did. This was twice now that she said she’d come back with an update and never did. Once this got resolved, which of course took a while, we got our room and the door was jammed and was hard to open to the point it seemed locked. We had to push really hard to get in, which I’ll note wasn’t a huge deal, just inconvenient after the already bad experience I was having. Anyways, wasn’t a big deal until the toilet flooded. It got my clothes soaked with toilet water …we let the front desk know on our way out to dinner and they said they’d fix it. Once we got back, the toilet had still not been fixed because the maintenance man couldn’t get in because of the door being hard to open. It eventually got fixed thankfully but it was just a series of inconveniences. I never write reviews but this was my worst experience at a hotel . I expected more from what seemed like a great place to stay. I do not recommend, I’m sure the nearby hotels are a lot better than the Andaz.

I've stayed in two Andaz hotels back to back. The brand appears to be "stylish, functional, rock and roll" but it's not working. In this hotel, the rooms are very dated, very much felt like an old motel. Yucky old carpet that I didn't want to walk on. Chipped paint and everything was dingy. I wouldn't stay here again. The Andaz the previous week was in Mexico City - it was more up-to-date but also seemed to be cutting some corners. Maybe it's something about the brand. I'll probably avoid Andaz in the future.

We really enjoyed our stay at Andaz and could not fault a thing. The staff were attentive and made our trip even more special by upgrading our room to a suite as it was my 50th birthday celebrations. The hotel is in a great location to explore LA.

Location appropriate,, atmosphere fresh and pleasant, room was spatious and clean, value was very good, as indicated, the room was very clean, no noise at all, service fine.

The hotel is very conveniently located near a lot of shopping and food. I love the atmosphere of the lobby and the general decor of both common spaces and individual rooms. They have very friendly, helpful staff (for the most part) and great amenities (but sadly the rooftop pool was closed throughout my stay due to the rain). The one major downside to staying here is that parking is quite expensive per night. There’s limited parking in the area but having a car is essential to exploring LA!