TripAdvisor Traveler Rating

Very good and clean rooms staff is very nice and help full great value for your money

My family and I liked very much the hotel. Bed comfortable, clean, hot water and cool AC. The pools are big, family friendly and very clean. Food and drinks delicious and very friendly English speaking staff. At night they have a musical show, different every night. There is a convenience store (oxxo) and a dolphin swimming pool crossing the street.

Very good service and experience. Highly recommended.

Recently stayed at this resort with a very large group of friends and family from Canada. The food was our biggest issue, It was disgusting. no variety, no taste, and the same day after day! We ate dinner every night off the resort as the food was that bad. Several people in our group became sick from the food. One of our friend vomited and could not make it to the bathroom so he vomited in the bed. he was charged over $100 dollars because they claim they threw out the bedding. concierge ( Alesandro ) was unhelpful, rude and keep contradicting himself. Had it not been for the group we were with the vacation would have been terrible.

There was a group of us 10 adults that stayed at this hotel in March Pros Nice smaller hotel No towel cards needed and not chasing down chairs Workers are all amazing and hard working in the restaurants Rooms were great and comfy king beds , clean We had a great time with Victor and Enrique in buffet restaurant Oxxo literally across the street which my kids visited every day The La comer and city markets close by and great to wander around in Cons Only water supplied in room fridge Asked for change at front desk - English wasn’t the best because one said no then other said yes - wanted to change a 200 pesos for 20s was able to finally We got sick of the food but you’re not going to starve. A lot recycled into dishes - limited on gluten free options - some placards showed gf but very minimal - with having only one hour cart and one buffet it limits your options one night I was literally just having salad, but my family enjoyed the pasta. We only had the à la carte one evening, which was decent. Martin was fabulous. He sits at the gray lines desk and he helped me with my Nexus Tours to get picked up from the hotel to go to the airport. We booked the 10 of us to take a tour from the hotel to the Marina on the boat just to travel around to the archand the beaches and we could’ve got off to explore the beach, but we did not. We just did the boat tour and came back to Marina for lunch and four of the kids. Did the ATV side-by-side Tours which they had an absolute blast. Martin was so amazing. I highly recommend you talk him. He’s so eager to help and make your stay pleasant. They had some karaoke and shows in the evenings which we saw a little bit and heard, but it doesn’t go very late so it’s not that bad I would definitely return here. I just hope that with the limited food options that possibly there could be an improvement.