TripAdvisor Traveler Rating

We had an amazing stay. The staff was amazing, the food excellent and it was a nice calm vibe for families. The night entertainment was fun and St Patricks day was a blast. The food for dinner was amazing and very easy to book. We went off site for lunches by choice and it was amazing. Very safe and the food was the best we have ever had. Make sure to visit Grandmas, Los Tacos Locos and El Pulpo to eat. It would be nice if guests were told ahead of time to not trust the people at the airport. We were scammed out of 400 USD for an excursion where no one came to pick us up, police were there and did not care. We also had one run in with UBER. They said they picked us up and they did not. Visa took care of the cost, but just a warning. We would get the hotel to get us a taxi and then ask local to book an UBER for us and we were fine. As well, the only reason we knew about not swimming in the ocean was because of other guests. Very important to tell guests at check in.

We thought we had found a fantastic deal for 10 days at an all-inclusive resort. Turns out, you get what you pay for. Start with the pros. Sunny, warm setting. Pools are clean and lounge chairs not particularly hard to come by. Nice looking beach. The resort is kept quite clean. Most of the staff are friendly. Room air conditioning worked fine. Rain showers are spacious. Tipping has little to no effect, so you save a few more bucks. There is a supermarket and mall right across the road if/when you need anything. Karaoke night was fun. Stretching classes (yoga-ish) with Johanna and Alondra in the mornings were nice. Nothing went particularly wrong, and we had a nice stay. But there are cons. Rooms: Very small and plain (think Super 8). Decor is dated. Room fridge comes stocked with a whole 2 bottles of water. Toilets warn not to flush toilet paper and indeed back up remarkably easily (they were quick to show up and unclog). Food: There is little variety to the buffet and it is almost all lukewarm, bland and uninspired (eg 'italian sausages' consist of a tray of hot dog wieners, there is a wide selection of dry, plain buns, but butter came out only sometimes and only at lunch, most meat is either heavily breaded or floating in a bland sauce, breakfast consists of an assortment of plain pancakes or french toast, soups were all tepid, the deserts all remarkably tasted the same). People were buying and bringing in their own hot sauce at a Mexican buffet! The omelet station is popular mainly because it is the ONLY thing not served lukewarm. Other than the buffet, there is ONE a la carte restaurant which is hard to reserve through the hotel's terrible app. We had 3 lunches and 3 dinners there - of the 6, one of the lunch selections (which don't change) and one of the dinners (which do) were actually pretty good. Most appeared to be plated selections from the buffet. Drink: Aside from a few hours in the late afternoon/early evening, only 1 of the 4 bars is open from 9 to 10 and the bartenders often wander away. Selection is pretty rudimentary. Beer choices are dark or light "Especial" brand and they were usually out of dark, sometimes served on ice instead of being cold. Wine selection: red, white, sometimes rose or sparkling - no selection beyond that - sometimes its a merlot, sometimes a cab, who knows? Liquor selection: premixed, weak and tasteless 'cocktails'. They have bottles of no name liquors on display which they will splash into a glass of crushed ice with syrup if you ask for a cocktail they haven't pre-made. Their 'feature drink', a mango margarita, is only available until they run out of mango at about noon every single day. Juice selection is flavorless runny orange, runny yellow, and thicker green. I ended up buying my own Bailey's for coffee, and my own OJ and bubbly for mimosas in the morning. Service: Buffet tables are rarely set or wiped down between guests and the waiters seem to consistently prioritize refilling coffees over providing a first coffee or cutlery to newcomers. Bartenders are, for the most part, surly although don't take it personally - it's with everyone, even the locals. Front desk and security are polite enough but indifferent. Entertainment: The performers are earnest and I've been to enough Mexican resorts to expect a certain amount of hokey. But the couple of dancers on the dance night were overly enthusiastic amateurs, and the singers didn't perform their karaoke nearly as well as the guests. About half the rooms surround the stage, so our friends had to endure all of the shows, which were mercifully short. The "disco" is a basement room with poor air conditioning which has a small bar and pipes in what I think is the audio from the music video show that is on the TV in the lobby. All told, if you want to save money and relax in a beach lounger in the sun by a pool and little more (which is mostly what we wanted), this little resort is the place for you. But plan on eating and drinking at some of the nearby chain restaurants or going into town if you want flavor, variety, or service.

I did a hydrating facial with Xochitl. It was wonderful and she was amazing. I would highly recommend having one. Thank you so much Xochitl.

Anna did a great job on the facial! It was so relaxing.

Ana and Xochitl did an amazing job. We got the couples massage and facial 10/10 ??