TripAdvisor Traveler Rating

My wife and I spent another 10 day stay with this resort after a pleasant stay last year. This is low season so there is some juggling of food options as the buffet needs a minimum number of guests to be operational without wasting food. On these days there are themed menus each day/meal and the staff are happy to make substitutions if the ingredients are available. The food seems to be the most controversial topic at resorts. This resort at every meal, menu or buffet has at least 3 protein options (usually more), several veggie dishes, rice, potato in various forms, salads, soups, pretty much something for everyone. My stay had 30 meals, one meal was not something I enjoyed a lot, but otherwise every meal was amazing. If you can't find something to eat and enjoy here, maybe it's not the resort ;) Staff. Reviews always have their favorite staff. We found that ALL the staff were wonderful from front desk to cleaning to serving and bar. Even the gardeners were friendly. Last year we commented in our review on some short comings in food (no tacos, no guac anywhere, etc). Those items were corrected and we were happy to see several of our suggestions implemented. In fact, the new manager and all 3 serving captains were enthusiastic in discussing options and ideas to improve the offerings. One night they had rice pudding for dessert. I commented that back home we added raisins to our rice pudding. The next day, raisins in the rice pudding. These people are paying attention and working hard to serve their customers. Accommodations. The room was nice, clean, very good working air conditioning unit, well maintained bathroom and a nice view of the grounds, pool and beach. This was a garden view on the 3rd floor facing south. The grounds were well kept, a project was underway to replace all the traction tape on the tiles around the pool, the lobby is clean and has coffee most of the time at the bar (probably drinks too :) ) Pools are clean and large, there is a main pool with bar, beside it is a slightly smaller pool that more families seemed to enjoy (when there were people there) and an adult only small pool upstairs over the gym If I have to complain about anything it's the pool hours. The main pool opened at 10am and the smaller at 9am (adult is too small to really swim in so I didn't visit). As active fitness type people, I feel that the pools should be open early, 6am or no later than 7am. We are up at 5, out with coffee at 6 to watch the sun rise and having the pool available for laps before breakfast would be fantastic. The new manager seemed to agree and was pursuing this, hopefully the pools will be open earlier next time we visit. Things I'd like to see that most other resorts have - The pool stuff above is a big one. Having wait staff around the pool area to take orders and bring drinks would be a huge upgrade, currently you have to go to the bar for every drink. Adding the availability of snacks to that serving option at the pool would also be amazing . Another feature we'd love to see is coffee being available at the pool from 6am to 12pm as a self serve option much like it is in the lobby. A machine, cream and such (or powdered alternatives) could easily be made available by the morning shift. Coffee makers in the rooms are tiny and bringing a cup from your room, you're done before you get to the pool. All in all we again enjoyed our time here and will absolutely go back again next fall. To the management/captains, thank you for your considerations and desires to always improve the Grand Decameron experience.

We have stayed at many Royal Decameron resorts over the years but this one was definitely the best. Check in: very fast and efficient. Room: basic but very clean. Food: very good nice variety and lots of fresh fruit and salads. Snack bar has a nice taco bar with 3 different tacos either chicken, beef or fish. Pools: very clean also the whole complex is very clean. Staff: thank you bartenders, waiters and waitresses for your incredible service and always having a smile on your face. Special thanks to Mariana for bringing tea and honey to my room when I was not feeling well she went above and beyond. Thank you Martin for always being the very kind person you are. We are definitely going to miss our chats in the morning.

Think twice before booking—especially if you care about food, drinks, and well-maintained amenities The only thing saving this hotel is the staff. Several employees were genuinely attentive, kind, and hardworking - Beatriz and Mariana were the best. Unfortunately, the property itself is badly outdated and in urgent need of basic maintenance. Many areas look neglected: dead coconut palms, unhealthy cacti, random patches of grass, deteriorated planters, peeling paint, broken glass, damaged furniture, and dry, unpainted, rotting wood around the pool. The hotel wastes water trying to maintain green landscaping in a desert climate when it should create attractive, sustainable desert gardens instead. Even the adults-only pool was closed during our stay. The swimming pools were overcrowded with children, and there was only one bartender. The alcohol offered throughout the resort was extremely cheap and low-quality. The lobby bar had almost no selection, and there was no option to purchase better-quality liquor—even if you were willing to pay extra. The food at both Luna restaurant and the buffet was repetitive and disappointing. Every day brought essentially the same dishes and flavors. There was only one low-quality fish - Tilapia served with different sauces, and its taste and texture were terrible. The desserts were dry, flavorless, and repetitive. The buffet presentation was so unappealing that by the second day, simply looking at it made us lose our appetite. If food and drinks are an important part of your vacation, this hotel falls far below expectations. The gym was especially concerning. The ceiling appeared damaged, with moisture and leaks, and children around five or six years old were using the equipment without adult supervision. The hotel’s policies also feel outdated and unreasonable. Visitors are not allowed unless they pay approximately 4,000 pesos. Do not try to bring friends or visitors. If you have a reservation problem, do not expect much assistance from reception—they may simply give you a phone number and leave you to resolve it yourself. The hotel seems focused on keeping the main entrance presentable while many interior areas are visibly deteriorating. The amenities are old, the décor is obsolete, and the property desperately needs serious investment and basic repairs. Before booking, consider exactly what you expect from your vacation. If you are coming for good food, quality drinks, attractive facilities, or well-maintained amenities, this hotel is severely lacking. The kind and attentive staff deserve recognition, but they cannot compensate for a property that is run-down and poorly maintained. The last day we noticed that the manager was going to some rooms in company with another white guy - it was a guest in the hotel without any concent of the guest so be careful of your belonging. It looks like the guest lost something and he was tracking it with his phone and looking through at least 10 rooms. and the manager was opening every single one. This was unacceptable. I would never stay here again.

I’ve been a Diamond member with Wyndham for many years. I wasn’t going to write this negative review and tried to solve this amicably with Decameron Properties but they didn’t seem to care one bit. I’ve stayed at all-inclusive properties with Wyndham before including Wyndham Alltra Cancun, Grand Palladium Costa Mujeres, TRS Coral, and Wyndham Alltra Playa del Carmen. Each and every time we arrived early we were given wrist bands and told we can use the amenities while waiting for our room, whether it was just a few hours or even arriving 8 hours early one occasion. Not the case here at Grand Decameron Los Cabos. We arrived only 30 minutes early and were told to have a seat and come back up the front desk at 3pm when check-in begins. I found that strangely different then the experiences I’ve had with the other properties i mentioned above. For Diamond members, based upon availability, they will upgrade you to a suite free of charge. I asked and they were unwilling to upgrade me until I offered a $20 dollar tip to the receptionist. She said she was able to find me a “partial ocean view.” We booked our stay with points, 15,000 points a night, 3 nights total for 45,000 points. The “partial ocean view” had a dead cockroach on the bed, bird feces all over the balcony and you could not see the ocean unless you went to the very corner of the balcony, not from the balcony seats. We also found out that we couldn’t even make reservations for the restaurant because the cut off time had already passed even though we arrived 30 minutes before check in. So we ended up going to the buffet and the food was so bland and tasteless that honest to God my home cooking is better and that’s not saying much. And the worst part is that while you’re eating out on the balcony, the birds are so aggressive they come onto the table and pick the food off your plate. This was supposed to a relaxation trip for my elderly father but even he was disappointed with the property and amenities and asked if we could change hotels. So the next day we decided to leave in the morning and head to Los Cabos Golf Resort, another Wyndham property in Cabo San Lucas. It’s only 7,500 points a night and the property is immaculate, the food is impeccable and the villas are extraordinary. I highly urge anyone considering staying Decameron Los Cabos to stay at Los Cabos Golf resort instead. I told the property that if I was refunded my wyndham points, I would not write a poor review of my experience because as a business owner myself, I know how reviews can impact your bottom line. But they were uncooperative with me and would not refund me any of my points So there you have it.

Not a good experience. Only 2 restaurants, buffet & pool side . Buffet was only good the first day, after that items changed but all taste the same. Pool side restaurant is a joke , putting "make up on a pig", it' still a pig. Terrible lunch items and white table cloths for dinner didn't change anything. Only 2 bars were available , pool side during the day then closed and then other opened. no top rated liquor . Dos XX was on tap always , A++. No hot water last 2 days we were there . Smoke detector went off due to old battery, no maintenance available ,security showed up but didn't know what to do so we removed the battery. Maintenance on the entire building was lacking . Not sure of quality of linen. Definitely not cotton ??? House keeping did a good job, we did tip everyday. We stayed 4 day,4 nights Beach walking was great North and south.