TripAdvisor Traveler Rating

Our experience was phenomenal. A great resort for our young family. Our bellboy, Jonathan (Godinez) and kids club manager, Abril were amazing with all their assistance.

This hotel has beautiful old style Mission architecture. It is right on the beach with infinity pools. Several restaurants and a small market. Clean and beautiful accommodations. Hanging out on the beach under a peylapa ordering a fish taco and a margarita is my favorite pastime. I sleep so well here, especially with the sound of the ocean off in the distance!

Incredible property! But the best part was the friendly helpful staff, especially the bellmen. Marco was beyond expectations helping with luggage, shuttle and helpful advice. Concierge and spa services were awesome. There was a mixup with our rooms at check-in, but it was considerately resolved and did not affect the overall wonderful week.

Had a great experience! The staff was friendly and professional, and Marcos was especially helpful throughout the entire visit. Highly recommend

We expected so much more from this resort. We purchased a week’s stay after having to go through an ownership presentation back in 2024. The resort is clean. We were promised an ocean view room. Sitting on the balcony, you cannot see the ocean. If you stand and look over the large tree and other buildings, you can catch a glimpse of the ocean off in the distance. During the week that we stayed, the resort was filled to their capacity, or so it seemed. Each morning we had to get up at 4am to go down to the pool area and sit on a chaise to reserve it for the day. It was supposed to be relaxing, far from it. There are not enough umbrellas to go around. We had ours taken from us in the afternoon by one of the pool attendants which was given to another guest. I’ve never experienced that before at any other resort. The drinks were poured inconsistently. I ordered the same drink twice and they were totally different. Same bartender. The restaurant options are limited and the buffets are not chef quality. One night we had reservations at Pitahayas and I ordered a filet medium rare. After I waited almost 45 minutes, it was brought out medium well. The waiter did offer to have another one made, but at this point it was past 9 pm and I didn’t feel like waiting another 15-30 minutes. We did the all inclusive for 5 days, however that doesn’t get you access to De Cortez as they require a $35 pp surcharge to even enter the place. During our stay, I was injured and was forced to use a walker to get around. Handicapped access is extremely limited as you cannot wheel a walker across many of the pavers and stone surfaces that are in many of the common areas. Stairs only to get to the pool areas. For the $3000 that we spent for the accommodations and the all inclusive, I would not recommend this resort.