Thank you to Joshua, Margarita, Arturo, Jose Luis #2, Alexis, Jose Luis #1, and Owen for the exceptional customer service that was provided to my friends and I during our stay here at the resort. All of them were so friendly, welcoming, attentive, and very professional. They definitely made my first time in Cabo a memorable one.
I gave this place 4 stars only because the front desk staff were not very friendly. They were not helpful and had passive aggressive comments. They were extremely unhelpful.
If I could rate the restaurant staff I would give them 5 stars alone.
Front desk staff deserve 1 star.
Old Room, Kitchen Was Not Functional, Need Room Renovation Badly
Sep 12, 2021
The location of the Solmar is excellent, and the view is spectacular but the room was so outdated and need renovation and cleaning. I stayed for 7 days during Aug, the kitchen was horrible, missing a lot of tools to make a decent meal. The pots/pans were broken, no bowls, no container to hold or wash produces, there was only one knife, but it was so dull can hardly cut the green onion.
The grease filter and sucking fan were all greasy and filthy, the refrigerator was water leaking constantly. Look like these the kitchen only for displayed but unfunctionally. I waited for 3 days to see if the housekeeping cleaning the grease filter but every day passed and nothing was done until I have put in the complaints and they come to clean it.
Great Staff, Great Location
Sep 10, 2021
The PEOPLE are what make this resort amazing. Everyone was friendly and service-oriented, but a special shout out to Miguel Angel the BEST mixologist/bartender/waiter ever. Miguel Angel is creative, innovative, and extraordinary in his ability to find the right ingredients to make multiple fun delicious drinks tailored to your tastes. He is a true gem whether you find him at the Sports Bar or the Don Luis restaurant, find him! You'll be forever inspired and happier for having met him!
Best vacation ever!
Sep 06, 2021
This was my second time staying at Solmar and it was just as amazing as the first trip. I did the all inclusive deal 4 years ago and have dying to come back ever since. The deal was great, the resort is beautiful, but really the staff made the experience all that much better. Everyone working at Solmar is so nice and genuinely happy to assist you. Owen, Israel, Uriel, Luis, Alexis, all were so friendly and kept the tequila and margaritas coming all weekend long. Abraham helped us upgrade our room to a large balcony and the most beautiful view. Marco was very helpful throughout our stay with our luggage, welcome champagne and transportation needs. Jaime came through for us with rides up and down the hill leading from the resort to marina and found us a great price on a boat tour. He even walked us down to the marina to introduce us to the tour guide. Cannot say enough good things about this place and the people. The customer service is top notch. Can’t wait to be back again next year!!
All inclusive 1st trip
Sep 06, 2021
Huge shoutout to solmar staff they are 100% the best!!
See you all next year. Best customer service, friendly great atmosphere. Food service everything was great!