TripAdvisor Traveler Rating

The good: The architecture and grounds are beautiful. We had excellent service from the staff at the breakfast/lunch buffets, around the pools and at the Italian and Mexican restaurants. The bad: Food quality and selection isn't great. The Japanese restaurant was extremely disappointing. Wouldn't eat there again. Resort has a lot of "rules" - one pool towel/person, only certain number of reservations etc. Rooms are very outdated.

The food, the service logistics and the stayed overall was not up to a 4 diamond hotel As they are. Really disappointing, not coming back. We have to go to have our cards activated more than 3 times because we kept getting accessed denied to our rooms

We booked premium level because I despise buffet quality food and wanted to eat at the sit down restaurants. Management failed to plan for the amount of premium level guests and could not accommodate us to eat at their restaurants.

Check in was a problem till- Tauira , (supervisor trait. ) Went the extra mile to confirm our reservation was for a junior suite premium . (Her manager did nothing to help.) Our suite was nice , except for the shower area . Note pictures below, The food was good . Our favorite waiter is Axel . His service was superb. The pools were nice . The grounds were kept beautifully, and staff attentive. We will return.

The place is beautiful. I love how it has a little beach right there. The rooms are gorgeous. I do think they need a better way to do the fancy dinners. We stayed three days and we only had a chance to do one fancy dinner and we got lucky because everything was booked.