TripAdvisor Traveler Rating

Good: The hotel has 4–5 swimming pools with different temperatures, which is a big plus. There is a great shallow pool with warmer water that’s perfect for younger kids. The location is excellent, and the beach is very nice. Not so good: Cleanliness is a serious issue. Don’t expect towels or bedding to be properly clean. The food is very mediocre, especially for a resort. Breakfast is extremely disappointing: there is no egg station at all (this is the first time I’ve seen this after staying in more than 40 hotels worldwide). Only boiled eggs and cold scrambled eggs are available, with no bacon. The bread is shockingly bad — always stale and almost inedible. In my 20 years of traveling, I’ve never encountered bread this poor. The coffee is also terrible, which is surprising for Mexico; it tastes like old leftovers that should have been thrown away hours earlier. Dinner is just as bad. In addition to the bread issues, the meat and seafood are the lowest quality I’ve ever seen at a hotel. It honestly feels like the buffet is being served leftovers from another restaurant from the previous day. Overall: Seriously, do not book this place unless you plan to eat outside the hotel for most meals.

Was assigned room 210, huge balcony, perfect view! A few heated pools, great for the kids. Beach is awesome, I doubt you’ll find a better location. Service has been good too. A great place for the family!

?? The Good Property Aesthetics: Old but beautiful architecture, rock work, and lush plants give the grounds a unique and charming character. Buffet Food & Dining: Solid and varied, always found something enjoyable. The oceanfront buffet areas are lovely. Ocean/Beach: The highlight of the trip; absolutely loved playing in the waves. The beach itself is beautiful (when the music is off). Recreational Facilities: Awesome volleyball area and a lot of swimming pools are available. Cenotes: Cenotes are incredible and a major enjoyment point. ?? The Bad & Inconveniences (Major Issues) Noise Level: Extremely loud Banda music on the beach from ~1 pm to 6 pm, making beach relaxation nearly impossible. Game Area Rules: Restrictive rule against children using the pool table (even with an adult, in a non-alcohol area), which was frustrating and a big disappointment. ?? The Bad & Inconveniences (Minor Issues & Observations) Specialty Restaurants: Underwhelming and not memorable; did not add much value over the buffet. Children's Facilities: The kids' club was closed, which was a minor disappointment. English Proficiency: Some staff members struggle with English, occasionally making communication challenging. Entertainment: Main pool entertainment is entirely in Spanish, limiting participation for non-Spanish speakers.

Nice and family place. I recomeded this place. Check in and check out was faster it's excellent. The fotos is good in ocacions excellent. In general the experiencia en this hotel was wonderful.

Everyone was very excellent and the employees where very helpful and very respectful and the rooms are very clean the housekeepers are very kind and helpful the activity are very fun for my family.