TripAdvisor Traveler Rating

As previous reviews have claimed, the staff are friendly and helpful but this property is in dire need of cleaning, fixing, upgrades and maintenance. We had a two bedroom suite and it had the cost of a Marriott without any of the value it should typically provide. Room was dingy, toilet wasn’t working properly, shower area wasn’t draining, and the drawers were filthy. Toiletries were not refilled, nor kitchen supplies. Coffee mugs were dirty. Two elevators and one was out of service- apparently for awhile. Don’t waste your money, stay at any other hotel

The front desk staff, breakfast staff, and housekeeping staff were all great. Everyone we encountered was friendly, helpful, and pleasant, and I especially want to make clear that my concerns are not about the staff. The breakfast also had a good variety of options, the Wi-Fi was good, and the bed was comfortable. ???? Unfortunately, the overall condition and upkeep of the property were very disappointing. It feels like very little maintenance is being done. There were stains on the lampshades, lots of areas needing touch-up paint, a missing knob on the dresser, mold stains in the shower grout, carpet coming up, curtains coming off their hooks, and a sofa that was visibly stained and quite dirty. The curtains and furnishings also looked very old. I think the housekeeping staff are doing what they can, but many of these issues are clearly maintenance and property-investment issues rather than housekeeping issues. I can overlook dated interiors if a hotel is clean and well maintained, but the lack of ongoing maintenance was hard to overlook. I wonder if the hotel is anticipating a major renovation or overhaul and is simply not investing much in maintenance in the meantime. If that's the case, it would explain some of what we saw. Overall, 3 stars. The staff were wonderful, the breakfast was good, the bed was comfortable, and the Wi-Fi worked well. Unfortunately, the condition of the property kept this from being a higher-rated stay.

room is vgood, good setup and clean. Residence inn bfast was vgood - lot of varieties Staff friendly Located right in downtown.

It's not their fault but ASK FOR AN EVEN NUMBERED ROOM if you don't want to listen to Harley Davidson motor-heads revving their weak egos on the main street ALL DAY LONG

My husband and I have stayed many many times at this hotel thru the years, since it was new. We've had awesome experiences ,until this weekend !! What has happened to this once ,beautiful hotel?!!!!!! New management??? Lack of staff?? Something major has changed. We arrived at the hotel.. supper at the Keg (attached),then headed back to change to go for a swim ans relax in hot tub. The water was green and cloudy!!!!! The hit tub was even worse. I refused to get in!! My husband took a chance..... the jets weren't working, the water was warm, and as my husband rubbed his had over the seat he was sitting on, the finish (tile) was coming off on his hands.. We inquired of the lady at the front desk..she couldn't speak much English.. but manged to say ." Ti old!!!!!" (The tile is old) The room was clean but time to buy new wash cloths.. paper thin..so old . Towels were fine ,bedding clean.. the couch is worn and accents pillows are very old and thin. Breakfast was fine. This Marriott is prime location ,located down town.. This weekend experience, was not great and will be our last stay here.