(Southport, North Carolina)
Sep 15, 2022
We expected a roadside hotel, but instead found this gem in a terrific location in the city of Moncton, easy walking distance to a variety of good restaurants and bars. Breakfast was included with our room, our compliments to the breakfast staff who kept every station stocked and clean. While our room was spacious, it had definitely seen some wear and tear, especially in the living area. Biggest complaint was the noise from young teens running up and down the hallway at 3am. Nothing was done about this nuisance. Kudos to Wayne at the front desk for his excellent knowledge and recommendations for area eateries and sites.
Second home for 6 weeks
Sep 06, 2022
My family had a flood in our home and we had to find a place to accommodate 2 adults, 2 kids and a small dog !! needless to say this was a stressful time for us. When I called the hotel I spoke with the manager May lee that automatically took charge of dealing with communicating with our assurance company. She booked us a 2 bedroom suite with a kitchen. When we came in to check in the front desk was very helpful and kind. The staff working in the breakfast room, we're so efficient making sure every station was filled and tables were promptly cleaned. For me what really stood out was how friendly and joyful they all were. We were always greeted with a big smile and a warm hello. This was consistent from the cleaning ladies, to front desk clerks and kitchen staff. The pool was kept clean and towels full. All and all It was amazing to have all these friendly faces , it made our stay feel like home.
Great size rooms, absolutely filthy!
Aug 13, 2022
Stayed for 3 days to be close to attractions. Good size room and mini kitchen, however strong musty smell, hurt our lungs and looks like room has never been fully cleaned. Hair balls in bathroom, curtains stained and dust on every surface, ewww.
Lovely hotel but found service to be lacking
Aug 09, 2022
We recently stayed here on the way back from a vacation to NS. We chose it due to the good reviews and because it was fairly close to Hopewell Rocks where we were going the next day.
We had a two bedroom suite and the room itself was lovely. Very clean and great layout. Super comfy beds. Good location close to lots of restaurants and things to do.
However, I found the service to be lacking which is surprising given the previous good reviews.
I’m not sure if the front desk person was having a bad day or perhaps was not experienced in speaking to customers, but he was quite rude. We arrived well past check in time with a bunch of tired kids to be informed that our room was not ready. Instead of being immediately apologetic (which would have made everything fine), he offered a vague list of excuses as to why it was not ready in a rude tone and implied that we were lucky to even get a room because of how busy it was.
Only when he heard me complaining about the rudeness to my husband did he change the way was speaking and all of a sudden a room was available when he had previously stated it would be at least a half hour for one.
There were also no clean towels available at the pool and a huge stack of damp, dirty ones sitting there.
I rarely if ever even have, let alone write, complaints for places. But for $400 a night, I at least expect to not be spoken to rudely.
Great location & friendly staff
Aug 07, 2022
Great location downtown Moncton with quick access to the Mall, Bass Pro and the highways. Stayed here for day trips to Parlee Beach and Hopewell Rocks. Clean rooms and quiet. Staff very helpful with recommendations for free parking. Had a suite and appreciated the extra space. Pull out couch more suited for one person/child not 2 but hotel provided a cot when asked.