TripAdvisor Traveler Rating

It's not their fault but ASK FOR AN EVEN NUMBERED ROOM if you don't want to listen to Harley Davidson motor-heads revving their weak egos on the main street ALL DAY LONG

My husband and I have stayed many many times at this hotel thru the years, since it was new. We've had awesome experiences ,until this weekend !! What has happened to this once ,beautiful hotel?!!!!!! New management??? Lack of staff?? Something major has changed. We arrived at the hotel.. supper at the Keg (attached),then headed back to change to go for a swim ans relax in hot tub. The water was green and cloudy!!!!! The hit tub was even worse. I refused to get in!! My husband took a chance..... the jets weren't working, the water was warm, and as my husband rubbed his had over the seat he was sitting on, the finish (tile) was coming off on his hands.. We inquired of the lady at the front desk..she couldn't speak much English.. but manged to say ." Ti old!!!!!" (The tile is old) The room was clean but time to buy new wash cloths.. paper thin..so old . Towels were fine ,bedding clean.. the couch is worn and accents pillows are very old and thin. Breakfast was fine. This Marriott is prime location ,located down town.. This weekend experience, was not great and will be our last stay here.

I had an absolutely fantastic stay! From the moment I arrived, the staff made me feel genuinely welcome and went above and beyond to ensure everything was perfect. Check-in was quick and seamless, and the front desk team was incredibly friendly and helpful with recommendations around the area. The room itself was spotless, beautifully designed, and very comfortable. The bed was amazing—I slept better here than I do at home! I also really appreciated the little details, like the high-quality toiletries, great lighting, and how quiet the room was at night. The hotel facilities were excellent as well. Everything was well maintained, and it’s clear the staff take pride in keeping the property in top condition. The location was also ideal—close to everything I needed while still feeling relaxing and peaceful. What truly made the stay special was the level of service. Every staff member I interacted with was professional, especially the front office manager, Tanya, she is always available to help regardless of the issue, kind, and eager to help. That kind of hospitality makes a huge difference. I would absolutely stay here again and highly recommend this hotel to anyone visiting the area. A truly wonderful experience from start to finish!

I cannot compliment Residence Inn Moncton more. I have been staying at this hotel regularly for four years for work. All the staff is friendly and welcoming. A special shout-out to the breakfast staff. Olfat is such a warm and inviting employee, and I look forward to seeing her each morning at breakfast. Tanya on the front desk is always helpful and provides suggestions for places to check out. She and the others truly go above and beyond for myself or if other co workers need anything during our stay. I'm thankful our employer chooses to place us at this location for our work stays. It is situated in the best location downtown, with tons of parking if needed. It's located amongst the best restaurants and cafes, and is close to grocery stores and the Champlain mall. I will add, as health and fitness continues to grow and become more popular, I do wish the gym space was much bigger, as there are sometimes 4 people crammed into a very tight space. More people these days tend to take advantage of a hotel gym, maybe more so than in the past, and the current space is simply too small to accomodate more than one person if they want to use weights, not cardio equipment. That is truly my only feedback. I look forward to my stays and am always welcomed back with big smiles from the Residence Inn Moncton team.

For years we were loyal to the Delta Beau as the hotel for our family trips to Moncton, but we switched to Residence Inn for the last few trips because we found the Beau was getting real run down, dirty, overpriced blah breakfasts, plus they removed the hot tub. But now we are feeling the same way about the Residence Inn and think it’s time to find a new fav hotel for our family trips to Moncton. This trip included an elevator out of service, cold pool, luke warm hot tub with non-working jets (does that mean water not being filtered?!?), breakfast offerings (although complimentary) are gross (runny eggs with white sausages), curtains that don’t close all the way, and a towel bar that fell off the bathroom wall. We paid more for the two bedroom suite, but not worth it anymore. However, this could be simply how things are now with lack of adequate staff in the hospitality industry in Canada - not enough cleaning and maintenance being done.