TripAdvisor Traveler Rating

We decided last minute Thursday that we would head up from CB for the night so we would be rested for our appointment the next day. We booked the room through expedia at approximately 5:37pm on Thursday evening. We arrived at your hotel at approximately 8:20pm to check in. I checked in and my husband parked. I went to meet him and our service dog (12lb cockapoo). As we walked through the front doors of the hotel the clerk abruptly told me that I had to pay $75 for the pet policy. So we processed that while my husband and dog went to the room with our belongings - ROOM 420. When I booked the room on expedia there was no indication of a $75 pet fee, just that the hotel was pet friendly. I finished up at the front desk and proceeded to the room. Upon my arrival I opened the door to a strong musty/mold odour. My husband has extreme asthma and allergies to animals, mold, mildew and dust. At this point, my husband was already symptomatic. his breathing was being affected, his eyes were red and itchy. I proceeded to the front desk, explained the situation. I asked if there were any rooms available without carpet? The answer was no. The same clerk said, "Well, let me check with my supervisor. Came back to me and said they only have one other room available. So the clerk and I made our way to assess the other room - ROOM 328. On our way to the room, I asked if the second room wasn't any better how can we get a refund. He advised me it was up to expedia. As we arrived to room 328 it was maybe a little bit better but still had a moldy/musty odour. I asked the clerk if he smelled what I was smelling and he responded, "Yes, I do! I understand as I have asthma as well and almost died 3 times!" He also stated that there wasn't anyone available in housekeeping to do a cleaning. I told him I would contact expedia as I didn't want an ambulance ride with my husband. We moved rooms and I proceeded to contact expedia. Keeping in mind, this was all within 20 min of arrival. I spoke to Expedia. They were very kind and understanding. They assured me they would contact the hotel and checkout with a refund. I questioned the expedia rep stating the hotel told me it was up to expedia. She explained that the hotel has to agree first. After approximately 10/12 min she responded saying the hotel would not refund our money because they already moved us and it was now 9 o'clock at night. That was the policy I agreed to on booking. I also stated the policy we agreed to was a CLEAN, ACCEPTABLE ROOM. We didn't check in until 8:20 ish and were dealing with the situation the whole time. We sadly could not afford to pay for another room and not get refunded for this one. Not to mention, after all we had paid an extra $75 for our service dog. We opened the windows and tried to get as much fresh air into the area as possible. After medications and puffers my husband settled. As you can imagine, having to have the windows open all night on the corner of main street led to an anxious and sleepless night with the emergency vehicles going non stop. Not to mention, the squealing of tires and rumbling of engines. So after all this we were exhausted for our appointment and drive back to Cape Breton Friday. I truly feel we were treated unfairly, and the supervisor on duty had not had the decency to even address this issue with us even after being contacted by expedia. We booked the room with the understanding that we were booking acceptable accommodations under the Marriott name. Needless to say, it was anything but!

Amazing staff, lovely hotel. Really good breakfast included in our stay. Place is clean, central to all places in Moncton. Our room had a soaker tub, lots of fluffy pillows, comfy bed, very clean all around. The full kitchen was a bonus as we decided to eat in on our last day.

Stayed here many times over the years and always enjoy it. Recently renovated rooms in the downtown, make this hotel very convenient for just about everything. Rooms are modern and bright, full kitchens and very spaces layouts. Gym is small but efficient. Breakfast offerings are the typical of any residence inn, breakfast room staff are super friendly. Hotel staff are helpful and pleasant.

I stay with the Marriott brand for over 80 nights a year. So needless to stay I am well experienced staying away from home. I find this hotel fantastic. I find the rooms very clean and spacious. More than a regular hotel. It feels like my own apt. The staff is very welcoming. Special shout out to Tania, who always has a warm smile and always remembers my name. It is always great to go to a place where they know your name. She is very helpful and kind. I would to stay here over any other places in Moncton. I usually come here for business but when I come with family I also only stay here. Well recommended

We had to leave a day earlier for our trip to Saint John and stayed in Moncton for the night. We all had a great time and stayed in the 2 bedroom suite that gave us all the space we needed traveling as a family (grandparents and small family of 3). The pool and hot tub was fun, breakfast was great and the staff were fabulous at check in and check out. We had a bit of time in the morning to head down the main road and found the greatest shop - STILE. Highly recommend!