TripAdvisor Traveler Rating

Check in was super friendly and fast (according to my husband). He didn't get the name of the person who served us but he was excellent. The room was clean and spacious. We had a great view of the water. For the price, to get a large fridge, stove and dishwasher (including utensils and dishes) is great. Everything was quiet. Breakfast in the morning offered both hot and cold options. We've stayed in Moncton many times and I would definitely say you get great value and service.

We stayed at the residence inn on our way back to Toronto. We had planned on visiting hopewell rocks and then leaving to go back on our journey home. However, we planned to stay the night and booked the residence inn based on the reviews. We were very impressed with the cleanliness, customer service and most of all the location of the place. I was so happy we discovered this gem and would definitely recommend this place.

The hotel is in an excellent location. The hotel itself and the rooms are very clean. We enjoyed the hot included breakfast and again this area was very clean. The bad was we booked this hotel for a winter getaway hoping to have use of an indoor pool and hot tub. The pool is absolutely freezing cold nobody would be swimming in it and the hot tub was so disgustingly dirty I can't imagine anybody getting into it. I don't need the water and it was dirty but there is white rough that went around the back of it was completely black where people have rested their necks on them and have never been cleaned. I mentioned this to the front desk on the way out and showed them a picture and they defensively said there was some kids in today you got a dirty. I told them this is absolutely not the case this is dirt that had built up over the years needed to be shut down and the acid washed. This was very disappointing part of another wise nice hotel

Room was nice and comfy. Bed was decent, kitchen and living area excellent. Place was very clean. Unfortunately the breakfast was not great. Eggs were mush one day and rubber the next, fruit was old bananas or an orange, oatmeal was watery. We booked this stay to relax and use the pool and hot tub (my husband had business in Moncton too), and we found the pool very cold, and the hot tub out of order. I called a few days ahead to be sure the facilities were working, since the hot tub was the primary reason we chose this hotel and they assured me they were. Once there, we noticed the water in the hot tub was very chilly and none of the jets or intakes were functional, so we contacted guest services and someone came. He said he would try and turn it on, but nothing happened. The next day the hot tub was marked out of service. The following morning, when we had to check out, it appeared to be working. We paid more to visit this hotel so that we could enjoy those amenities, so we were pretty disappointed. During our stay, one elevator was down, and one afternoon, the second elevator was also down as well, forcing us to take the stairs. Staff was kind and friendly. Overall, I’m not sure I would stay again.

Convenient location, with pleasant front desk staff. The room was spacious, clean, and well-equipped; convenient (paid) parking available. When busy, the breakfast room can feel quite crowded—but the food is good, with lots of variety.