(Wyke, null, United Kingdom)
Jul 06, 2022
Love our holiday start to finish. Our first trip to Jamaica was perfect. The resort is a perfect size. Not too big. Met some fab people around the pool. Beach was immaculate. Loads of sun loungers.
Food amazing. Loads of choice and of a great standard. Service great.
The rooms are a bit old fashioned but I kind of liked that. Room was clean and the balcony was my favourite spot, great view of a tropical garden. Loved hearing the birds in a morning, especially the wood peckers.
I really want to come back some day!
Love the hotel ethos of supporting the locals! Top marks!
Perfect Couples Paradise
Jul 05, 2022
I have stayed at Couples Negril twice. Both times have been an excellent vacation. The staff goes above and beyond to make you feel special and wanted. The resort is just the right size also. It’s not too big and it’s not too small. Both stays I have stayed in Building 5 which is right on the beach. Couples Negril is the perfect place to experience paradise in Jamaica.
(Hackensack, New Jersey)
Jul 05, 2022
From the moment we stepped foot on the property until we left , everything was perfect. The staff was beyond amazing and hospitable, the resort is absolutely beautifully set on bloody bay. A must go!
Jul 04, 2022
A day after I posted my horrible experience on TRIP ADVISIOR (which has been deleted) I was contacted by Vivian who first and foremost apologized. YES an apology!!
People its not rocket science but just a simple apology and a bit of empathy goes a long way. Anyway Vivian then genuinely inquired on how we could move forward. we were given many options including to reconsider doing the ceremony at COUPLES since we would be in JA anyway but ultimately we decided to do the ceremony with TENSIN PEN Resort in Jamaica. (such a romantic cliff resort btw!)
Vivian single handedly ameliorated this situation. She kept in close contact with us and was untop of things as they changed. We literally sent an email to Vivian stating which hotel to have our documents sent to and within an hour they were in the hands of the staff.
I was very thankful of Vivian and told her Id be giving her , her flowers which I am doing right now!!
There needs to be more of this type of interfacing and less of the "aha, got you!" or the "well you should have" energy which the regular staff gave off.
If I can also recommend something to COUPLES id recommend re-training or training their staff on handling client crises as they come up. It saves time and energy.
Training staff as leaders to critically think and come up with creative solutions will pay off and will only increase visitor satisfaction so its a win win. Would I visit COUPLES in the future ?Yes, id be willing to give it another round maybe an anniversary dinner would be nice.
Love this place!
Jul 02, 2022
I have done a lot of traveling, and Couples Negril was one of the best resorts I’ve ever stayed at! The staff were very friendly, the food was great, the resort was excellent, and I got to experience some great diving! Highly recommended for a stay!