TripAdvisor Traveler Rating

We booked a 4 night stay here to accompany a 3 day Disney visit. We were looking for a place within walking distance of the Park. Upon arrival, our rooms were ready and check-in was quick. Of note, the entire stay amount is taken at check-in, not vice-versa like other properties. The rooms appear to have been updated recently and they are good size and very clean. We were told that only “light” housekeeping would be provided during the stay which included new towels, refresh of condiments, etc. The rooms were fairly quiet as well, except for the guests, whom I describe as “not getting out much”, which is no fault of the property. Parking is on site and is valet only. My only complaint is the housekeeping, or lack of. I understand “light” housekeeping, but not having the room done up at least once during a 4 night stay should be revisited. One evening, I had to go to the front desk and request condiments that did not get replenished. In hindsight, I could have requested housekeeping. We will definitely stay here again, with the aforementioned in mind!

First let me say, they use the term, "management has reviewed your issue," as a way to disregard anything you are saying at all. Ask yourself, do you want to spend your money on a a place that truly does not care about you as a paying customer? The staff here lives in their own bubble of reality, I think being linked to Disney gives them some sort of falsely inflated sense of value and misguided arrogance. An arrogant person is usually good at what they do, let me say the employees here are the worst type of person you could encounter and none of them should be working in the hospitality industry. Specifically, Michele who says she is the all encompassing manager, is a joke. She talks to people like they are insignificant, but the universal law of Karma will pay her a visit soon! The owner or whoever leaves these fake responses as if they care should be ashamed. TRUST ME, SPEND YOUR MONEY ELSEWHERE, at least get some gratitude. There are several hotels with larger room sizes at cheaper prices located right next to this property. The staff is nice at those hotels and you are even closer to the Disney entrance. Look up the Tropicana, Best Western or the Fairfield by Marriott to name a few. I was immediately greeted by a Valet attendant who was on a power trip as soon as I pulled into the lot at Camelot. Things didn't go so well from there, so I will spare the details. Carefully read these reviews and realize there are multiple mentions of management and customer service attitudes from quite a few people that have no relation or have never met each other before. This is a sign you should not ignore. Don't be tricked by the glossy ads online designed to take you money.

Terrible customer service... Lies to your face every turn tries to tell you people in your suite and that why you can't get in when you clearly prove no one in room claims your lying and they never said that... Then when you deal with manager, manager claims she was there the night of incident that was never said. Then tells others oh I will investigate but if you were there you wouldn't have too. Treat paying customers less like trash... Then day shift after gets rude and disrespectful... Showers barely work it a spray or drip but you have to be right on it to get any water on you. You can hear all vehicle sounds. No sealing on doors so kids running in halls or neighbors doing anything you could hear in each room... And so help me there any issue with any kinda you are at fault... Pool is in disrepair with only being half full holes in flooring and salt based cleaning system. Toilets run all night instead of filling and sealing. It just keeps running flushing problems. Maintenance when was told had to fix something did but the fact that you know your having extended stay wouldn't you have the room check just a thought before hand so those aren't issues well they are staying with you.

The pillows were 4 couch pillows from ikea, the manager (michele) and edna were rude and ignorant, lie. The cleaning and maitance staff were good. Door had no seal can see light and hear traffic. The manager refused to talk directly to always went third party claimed to investigate but didnt know any of the facts took edna's word on everything even when both people proved it wrong. Door lock had wires melt so showed on a system door was locked, claimed someone was in room when both people staying in room were no where by room. So then ruined a birthday party because rather then figuring out decided to call customers liars forcing both parties to be there to prove and by the time got into room the event was over so a 2k stay cost a 3k event loss... dont stay here if you feel you want an amazing experience. Maintence explained and fixed it in a timely and orderly fashion but manager and edna need gone. Honestly the rest of the staff seemed decent. But no compensation was offered not even a apology which is sad it oh no they never this never we never... please if your gonna spend that kinda money either stay at air bnb.

We really enjoyed our time at this hotel. Our room was directly across from the pool, which worried me because of potential noise. Fortunately, the only time it was noisy was when the fireworks were going off at Disneyland and people went there to watch. The family suite was wonderful for my husband, 21 year old daughter and I because she had her space and we had ours. We were also very grateful for Cesar at the front desk because he was able to accommodate some difficult requests we made of him. The location was wonderful! Easy to go back and forth to the park. We will definitely come back to this hotel the next time we go to Disneyland!