TripAdvisor Traveler Rating

Although it was fully booked (due to buildings 3-6 being renovated) it did not feel ‘busy’ or even loud with construction works. * Location to Disney A++++ * Easy to have food delivered or walk to food * Uber pick ups / drop offs were seamless * A kettle was provided when requested … needed morning cup of tea ?? * Little shop full of anything you would need! * Helpful front counter staff * Pool and Waterpark areas well staffed and stocked with towels * Coffee machine in room needed a thorough clean so I didn’t use it. If I was desperate for coffee I would have alerted staff * Rooms serviced every second day * Ice machine on each floor.. easy to access * Laundry facilities offered Apple Pay but needed physical card to utilize

This is the 6th hotel we have tried near Disney and so far it’s our least favorite. The location is nice but other than that we were not impressed. The AC would not cool the room down below 72/73 so if your hot hot sleeper this would be a no go. Rooms are decent and beds were fine. But for the lack of breakfast and dated hotel feel, I’d choose a handful of others off harbor and katella instead. We didn’t use the pool area but we did walk through it. It’s cute but smaller than we imagined.

They’re the best people to work with!

When we arrived there were no luggage carts whatsoever anywhere to be found. We stayed in Building 2 and immediately upon getting into the hallways, they were always damn near hotter than it was outside every single day, which I've never experienced with any hotel near Disneyland thus far. Our double-wide stroller, which we've taken everywhere with us and which has fit through every single door we have ever gone through (from a number of hotels, two other businesses, etc.), would not fit through our room door so we had to empty it and collapse it every time we came and went. Our toilet regularly did not flush and was running even after having people come out multiple times. Our TV regularly did not work and when it was time to leave (we left a whole day early due to our experience) once again there were no luggage carts to be found whatsoever. When I asked the front desk, they said there were two of them for the entire building too, which I found absolutely insane given that this is a family hotel where I would imagine most families would be traveling with a decent bit of luggage as well as children that they're trying to handle. There was construction going the whole time, which we were never given a heads-up about, right in the middle of the property, with construction workers regularly smoking cigarettes as families walked back and forth to and from their rooms. I found that very odd to say the least. For the same price we stayed at Camelot last time and had a much better experience by far. Any time I brought up any concern I was just met with, "Oh, sorry to hear that," and that was it. Needless to say we will not be back. I'm shocked that this place is actually such a popular destination but maybe it's just a very different experience in Building 2 versus the rest of the property.

We haven't even started our trip yet, and I am already SO excited to stay at the Hojo! I had some questions about our upcoming stay and Jennifer was SO knowledgeable, helpful and kind! If this is a reflection of the hotel, we'll be coming back again and again. Thank you Jennifer for your help again! You are a huge asset to this hotel!