Tropicana Inn and Suites reviews
1390 TripAdvisor reviews
Location is the only reason to stay
Renee R on Feb 09, 2025
I am at the Tropicana now. The only reason, in my opinion, to stay at the Tropicana is the location to Disneyland. I am a senior with a cane and can walk from my room to the security at Disney in less than 10 minutes. Most would be able to do it in 5 minutes! The only other positive I found was the friendliness of the staff. I got here early expecting to have them store my luggage. But they were able to get me in a room, and they were very nice about it. In addition, I had to change my reservation, and they were very accommodating in doing that. The negatives: The walls are paper thin. You can hear conversations in the rooms next to you. In addition. people start getting ready to go do Disneyland at like 5 am, and they are outside the door of the rooms talking at full volume. With the park closing at midnight, you then have people coming back and also talking at full volume at that time too. Also, the car alarm beeps (locking / unlocking car) go off a lot. Honestly, I am NOT a light sleeper, and I was woken up multiple times. The room is not clean. I attached two pictures. There was a large hair blob on my pillow. And pieces of dirt on the carpet. There was some in the bathroom too, but lighter floor so hard to take photos. There is no heater / air conditioner control in your room. I am alway cold, and the first night, I folded over the comforter on the bed and pulled out the one thin extra blanket they provided. You can of course, ask for additional blankets, but pretty unusual to not be able to adjust your own room temperature in a $200+ room! Bottom line, if you can deal with talking and car noises and less than truly clean rooms, then staying at the Tropicana will get you to Disneyland in under 10 minutes! Otherwise, I would recommend another hotel.
Maids that steal
Adventure49128831122 on Feb 04, 2025
My sister and I went to the Tropicana January 16 through the 21st. We have stayed at this hotel many times and have enjoyed the convenience, the room, and the pool however, this last visit I was very disappointed because I had some earrings stolen out of my room, they weren’t in a suitcase like they should have been they were out on the bathroom counter Amongst other earrings. I didn’t realize until I got home that this pair of earrings was stolen. I called the hotel and talked to Patrick. I wanted him to talk to the maids that were in charge of our room for those dates. I never heard anything back. I wasn’t expecting the maid to come forward with my earrings, but it just made me really skeptical. If I ever wanted to stay there again that I couldn’t trust stuff in our room so just be aware of that otherwise it’s a pretty good place..
My family is covered in bug bites
Teresa G on Jan 10, 2025
I had an extremely unpleasant stay at Tropicana. After my first night, I woke up itching on my back, and my children had itchy legs. We assumed it was from the LA water and dealt with it. Turns out we had been completely attacked by bugs of some type. Once we realized they were bug bites, we were on the trip home already. I immediately called Tropicana and brought this to the staff’s attention, hoping they would address the issue with urgency and care. Unfortunately, their response was dismissive, offering no apology or effort to make the situation right. It was clear they didn’t prioritize guest comfort or cleanliness. The lack of empathy and action was shocking, and it made my experience with them disappointing and stressful. I wouldn’t recommend this hotel to anyone and strongly urge management to address their pest control and customer service issues. I didn’t want to have to write this review, and have tried for the last week to give the hotel management the opportunity to make it right, but they couldn’t even call me back and it took them 4 days and 2 emails to get a short response lacking apology or empathy. A week later, I am still suffering from the bug bites that my doctor assumes are from a type of flea or bed bug. The hotel claims their staff didn’t find any bed bugs, I would have hoped they would have used a professional pest company to inspect and treat but they did not. So beware…we paid $2400 and may have brought these pests home with us and Tropicana could not care less.
The worst
Mpionke1 (Seattle, Washington) on Dec 21, 2024
This was a cheap place with the worst service ! I’m not impressed with how they nickel and dime you to stay here. They put up new wall paper and called it new! My wife was very ill and they didn’t seem to want to accommodate for that. It was a really sad December, and all this hotel wanted to do is keep our money. The narrative is its policy. The hotel guess service didn’t care and felt entitled to.
Convenient location just wish housekeeping wasn't minimal
Dino_Rose (Plano, Texas) on Nov 11, 2024
Close to Disneyland and some restaurants. Rooms were fairly clean and maintained. It was pretty quiet most of the time unless you had screaming kids next door. I did choose this hotel basrd on all the good reviews. The price is comparable to other hotels around so consider that they do NOT have breakfast (but I knew that ahead of time) and they only take out the trash and give you fresh towels (no making the bed, sweeping or wiping counters) which was disappointing since we were there 4 nights. I now know that other surrounding hotels do provide better cleaning service daily so I would probably book somewhere else next time.