TripAdvisor Traveler Rating

Nice hotel but the Disney magic isn't what it used to be. We stayed here for my daughter's 16th birthday. The location is great and the grounds are beautiful. I love how your name is on the TV when you checkin. The fire alarm went off one morning at 6:00am and we exited through this area where all the kitchen staff also exited. They were all very helpful in showing us where to go and making sure people didn't go back in. We would have liked better options for quick service and more seating in there. Most stuff was pre made that you had to grab yourself in a fridge etc. The pool chairs are an issue as in most hotels. Our arrival day we couldn't find any chairs. The next time we went we found a few. There were towels next to me on several chairs and no one sat there the entire 3 hours I was there. My daughter and I went to the lobby on her birthday to get a birthday button and "the captain" helped us. He grabbed a button placed it on the counter, rolled a sharpie over and walked away. We were shocked how it was handled and he didn't even say Happy Birthday. (the Disney magic isn't there anymore, saw instances of this in the park too). We liked the hotel but it's just not worth the price for what you get.

We visit Disney once or twice a year. Have stayed all levels Value, Mod, Delx. We travel the USA frequently and in other cities stay in 4 or 5 diamond properties (Vegas, Denver, CA resorts). For the past several years we have stayed at the Disney POFQ Moderate for 8 days. We had already booked a bounceback offer for the Yacht Club for 8 days in April 2025, so for this shorter Long-Weekend trip we tried the Yacht Club, and unfortunately when we got home, contacted our Travel Agent to cancel/switch the Yacht Club for the upcoming April trip to either Poly or POFQ. The following is why: Pros: 1. Yacht is great location for Epcot (via walking or boat) and HS (via boat). Buses not busy (only AK, DS, MK) since most guests going to other parks. With Early Entry this was GREAT and allowed us early entry where we rode Mill Falcon, Toy Story 3x in a row, etc with no more than 10 minute wait for all those rides and then also Remy with no wait since back entry before front entry guests could get there. 2. YC is a hotel not a motel, so once inside, rooms accessed via interior halls. 3. Front of House staff very nice and helpful 4. Had "end of hall room" which meant no guest on one side so VERY quiet. However, early one morning another guest made a very loud work call right outside our door...good thing I wasn't a competitive company as I heard the entire call (smile) 5. Bath room larger than Moderate, and enough cubbies with doors to "put away" all items and luggage for a clean room. Cons: (reasons not staying here again) 1. Had a balcony but it was unusable as it looked out at "swampy" area with mosquitos. 2. MAIN reason we booked Deluxe was for a couch, but got a chair instead? Travel agent said "not guaranteed" and reserved for parties of 4 or 5 (so couples don't matter? Wish she would have told us that before booking) 3. Food choices were awful for us. We don't eat beef nor chicken and eat breakfast and then one afternoon meal only. This is a place for steak eaters and those who eat late (many lounges or restaurants do not open until 5 or require reservations or mainly serve meat dishes). Even the Marketplace sandwiches were "pre-made" so no substitutions. We literally ate a child's grill cheese in room, steak fries (not on menu but requested) and a wedge salad at a lounge, and then PB crackers we brought from home). We could have walked back to Epcot, but due to the extreme heat and humidity by the time we got back to room, just couldn't fathom that so maybe during different time of year that would be a difference. No idea what family's with kids would eat here--as even the Ice Cream Shoppe required a reservation. 4. Most staff was great, but had one negative incident with bartender in a lounge. Mid-day after park, went to lounge for cocktails and lunch (where we found fries only). Started out great and had two rounds and fries, but then another couple of parties came in. They were loud and literally brushed hair at bar over the trays with olives and fruit (?!) and bartender did not stop them. The bartender had unconscious bias as she catered to all the men in the bar, ignoring us from that point on. We hoped to have another round, but she never came back to our table (even when she was at next table). We went to bar and asked for bill after lengthly wait and she replied that she was only one working so it would be awhile (?!) but proceeded to take orders and make drinks for parties with men. Again I am sure she was unaware of her bias and needed diversity training. (I am a professor and teach this topic). We still tipped fully but this definitely altered our view of this entire property. Overall, we always have a great time at Disney but as consumers want to get value for the money spent. We are willing to spend for the things we want in a hotel, but when we spend and don't get the experience desired, we make alternative choices the next time. We also understand that we are a different type of customer (an LGBTQ+ couple who are semi-retired and frequent travelers who have very specific dietary needs), so this review is just our personal evaluation for informational purposes and may not be the experience of everyone.

Overall, it was an great stay. Pros: - Location is excellent. Walking distance to HS and Epcot as well as easy access to the Skyliner. We used it multiple times during our stay - Hotel is very clean and inviting. - Food options are great - Loved the sand pool Cons: - Room noise was terrible. We were given a connecting room and you can hear EVERYTHING at the early hours of the day. We tried to put a towel under the bottom of the connecting door, but it didn't drown out the sound that much. In addition, hallway noise was be heard more than usual too. - Depending on your room, you can be walking a while as the hotel is wide. - Lazy River was nice BUT be ready to wait a while as there isn't many lounge tubes available. - Check in at 3pm isnt guaranteed even when it says check in is at 3pm. Front desk said that it 'starts' at 3pm and can go until all night... We finally got our room at 4pm. - Housekeeping- If you are someone that comes back to the hotel in the afternoon, you may want to let them know you want your room cleaned in the morning. We came back mid afternoon to our room not being cleaned but then as we wanted to relax in the room, they had to clean our room.

Moving up to first place as my favorite Walt Disney World resort is the Yacht Club. Pure perfection from the coastal preppy vibe when you enter the lobby, to great location, to the best Disney pool experience and friendly service. We splurged on the concierge level and it exceeded all of our expectations. That cold filter water and the Parker house shrimp rolls and the crudites of my dreams. We had an amazing view, quiet floor. Loved it all. Barn sliding doors not my favorite for the bathroom only small complaint. Rooms refreshed very lovely.

Our family of 4 spent 7 nights here over July 4 week. We booked a standard view room. The size of the room was more than ample for your family. The hotel did provide housekeeping daily. Since so, many hotels have stopped doing this post Covid, this was a really nice and appreciated feature. Important note for those that have not been here before, yacht club and beach club are connected and essentially one larger resort. The location is absolutely fantastic. First off, there is only one bus stop for the yacht club and it is directly in front of the main lobby. This is extremely nice and very convenient. It’s a short five minute walk to Epcot and a little less than 1 mile walk on the sidewalk to Hollywood Studios. There is boat service to both of these parks, but we chose to walk to save a little bit of time. This allowed us to get to the parks on our own schedule and a little bit earlier. The buses to Animal Kingdom and Magic Kingdom were very easy and consistent. The water park, Stormalong Bay with its pools and lazy river were incredibly nice feature. We were slated to go to Typhoon Lagoon for two full days and ended up only going once because we wanted to spend more time at the waterpark at our hotel. The pool area opens promptly at 10 o’clock and if you want a good chair with umbrella space you need to be down there by 9:40 or 945. There is ample towels available to guess. You are required to wear a wristband to prove that you are a guest. Servers do come and check on guests throughout the day offering food and beverage service to anyone in the pool area. They will serve food from hurricane Hannah‘s, which is a nearby pool bar. The food and drinks selection were very solid. It was very nice to have this feature. My only critique of this hotel is Beach Club/Yacht Club do not have very many quick service dining options. Lots of table service options and they are all very good. We did eat at Beaches and Cream and love the food. Hurricane Hanna’s was also okay. We did walk to the Boardwalk and eat at the Deli one day for lunch. It was excellent. The only downside to this trip was the housekeeping stole my daughters, Anna doll. Its possible, it was accidentally picked up with the bedding change but the staff never checked-in with us and they seemed to forget about it despite 3 different conversations about it. My daughter has had this doll for 6 years and of-course you cant replace it due to it not being made any longer. This was not the Disney response we expected.