Disney's Grand Floridian Resort and Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 3.5

5501 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Absolutely Never Again

law5boyz (Richmond, Virginia) on Jun 23, 2024

We came here in 2011 for our 25th wedding anniversary and it was amazing. Based off of that experience, my husband booked us to come back this June with some family members on the concierge level. It was a mess from the time we arrived. We stood in a long line to check in. Nobody had greeted us as they had in the past. There was some confusion as to payment , and the cast member announced to everyone in line how much money we owed even though my husband had tried to pay it ahead of time. they laughed it off and said yes our online system is difficult to navigate. The food at the concierge level was mediocre at best, - uncrustables, no water bottles. But what I am most annoyed about was the room Check policy that they have instituted in this hotel, they not only walked in on my son and daughter-in-law, but also myself and my daughter even though both times the door was shut with the do not disturb sign out front. We had gone to the parks earlier in the morning, came home when it started raining decided now would be the best time for a nap in the teeming down rain on vacation. The room had not been serviced from eight to one and while we took a nap with the do not disturb sign on. They knocked and came right in and just simply said visual room check , and when I confronted them, they just simply said it’s our policy to inspect every room every day it was embarrassing and potentially dangerous for my 19 year-old daughter if she was in the room by herself. This hotel has certainly lost all of its magic. I spent 10 days last summer at the swan and had a lovely time, I’ll be going back there again

TripAdvisor users rated this property 5 out of 5

A lovely place to stay with family

Jet63929895742 on Jun 22, 2024

A lovely hotel a lovely buffet for breakfast and lots of things for kids as well as adults staff are lovely and kind. Lots of activities to try. a lovely place to stay. The rooms are very clean and fun because they have a Disney speaker which sais messages from Disney characters we love it there.

TripAdvisor users rated this property 5 out of 5

Magical Week at our Home Away from Home

Viking78 (Minneapolis, Minnesota) on Jun 21, 2024

My family and I recently spent a week at the Grand Floridian. We returned after spending a few days in 2022. At that time, I gave an overview of the ups and downs of the hotel at the time. This year, our experience was very positive. Below are a few items to consider for a future visit. Check-In: This part was by far the slowest. We arrived around 1pm and were not able to access our room until almost 4pm. When asking a cast member after 3pm about the progress of our room, he was very accommodating and honestly, I think he was the reason why the room was ready shortly afterwards. Disney is notorious for rooms not being ready right away, and my only advice is to be as patient within reason. Room: We had a lagoon view in the Boca Chica building. The room was very nice; cleaned everyday and pretty quiet overall in the evening. You can hear the Water Pageant, fireworks and horn from the boat throughout the evening...plan accordingly if you are a family with small kids. My wife left music playing on the television for awhile as white noise to help our children fall and stay asleep. Food: 1900 Park Fare; Gasparilla and Grand Floridian Cafe were more than acceptable. Merchandise: My wife loved both Sandy Cove and Basin. M Mouse Mercantile is currently getting renovated. Service: Our encounters with the cast members were all positive. They are willing to help you; sometimes tact plays a factor in terms of whether they can/will be accommodating for you. I will say that if you have never stayed at the Grand Floridian, and have the mindset it will be similar to the Four Seasons and Ritz Carleton, you may walk away disappointed. Disney hotels in general are overpriced, but my family enjoys the Grand Floridian due its convenience to the Magic Kingdom and the amenities the resort offers. My advice is to go in open-minded, and hopefully, your experience will be as positive as my family's.

TripAdvisor users rated this property 5 out of 5

A great weekend at the Royal Palm Club

Mary Ann B on Jun 02, 2024

We stayed at The Grand Floridian’ s Royal Palm Club last weekend .It did not disappoint as usual. Payton and her team were outstanding. The remodel is beautiful. We were given excellent service . All the cast members were friendly and went out of their way to give us a grand time. We had so much fun and can’t wait to go back again!

TripAdvisor users rated this property 5 out of 5

Our Special Place

J0elleen (Lichfield, United Kingdom) on May 29, 2024

### 5-Star Review: The Grand Floridian Resort and Spa We absolutely adore The Grand Floridian Resort and Spa, a place that holds a special place in our hearts. We got married here last year, and our recent visit to celebrate our wedding anniversary was our fourth stay at this magnificent hotel. The Grand Floridian epitomises classic Disney, the meticulous attention to detail, exceptional service, creates an atmosphere of luxury and relaxation. The pools are fantastic, offering a perfect way to unwind and cool off. The convenience of transportation options into Magic Kingdom, whether it's via the monorail, boat, or the direct walkway to the park. This makes getting to and from the park a breeze. However, for a hotel of this caliber, a couple of improvements would enhance the experience even further. Firstly, complimentary bottled water in the rooms would be a welcome addition. Secondly, we believe the swimming pools should be room key activated, similar to those at the Polynesian. During our stay, the pools were quite busy, and it was apparent that some users were not hotel guests. This detracted slightly from our otherwise wonderful experience. Despite these minor points for improvement, The Grand Floridian will always be an amazing place for us. It has given us beautiful memories, and we look forward to many more stays in the future. This hotel truly epitomizes luxury and hospitality, and we can't recommend it highly enough.

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