TripAdvisor Traveler Rating

We went for 8 days and stayed first 2 days at Royal Pacific for fast passes which was fine. They only work for studios and IOA. We moved to Stella Nova for last days and got the 1 hour early before general public perk to Epic universe. Our first day at Epic was a Friday, we got up very early to get there 30 minutes before early opening. They opened the gates and moved you into the park at another holding point. Once they opened the park people flooded to the main headliners, Donkey Kong mine cart madness, Mario Bowsers Challenge, Ministry of magic. Once we arrived at the entrance to Donkey Kong we were informed it was on a delay and no idea how long, we then moved to Mario Bowsers Challenge and entered the line and within seconds they announced it was delayed. We looked up on our universal app to see the same for Ministry of magic. We moved to Dark Universe and went to Monsters Unchained which had a huge line due to majority of people being consentrated in one place because of so many attractions were down. After waiting in the line for a long time we finished and checked our app for times, Minecart Madness still down and Ministry of Magic at 218 minute wait, that's 3 hours and 38 minutes. The park is well into the public opening hour at this point. We could have stayed at a much cheaper off site hotel because staying at an on site hotel with perks is a total waist of money if you don't get the perk because all the rides are down. If your going to charge people that kind of money then you need to make sure your attractions are operating as they should. Maybe have your technicians, maintenance people get there hours before opening to fix any problems before park opening. It's paying for a service that you don't receive and that wouldn't be allowed in most situations without being sued or some type of compensation. I also want to mention we ate at Das Steakhaus in Dark Universe and it was absolutely awful. I got a steak Kabob and it was like chewing on grizzle. It came with mash potatoes and it looked like they took a 1/2 teaspoon of mash potatoes and rubbed it in a circle to make it look like more. It's all over priced and I expect that at any amusement park but this was really really bad. I would have rather had a cracker. We got a good expensive laugh over the mash potatoes. The guy sitting at the table beside us made a comment to me saying "I hope yours was better than Mine".

Royal Pacific always makes a great first impression, with its scenic entrance, bridge, water feature, and beautiful lobby. My four-night stay in August lived up to that welcome. Check-in was wonderful. The agent was extremely pleasant, helped switch my reservation from two queen beds to a king, and had a room available right away. We also had a fun conversation about Halloween Horror Nights opening weekend—her enthusiasm made the welcome feel especially personal. My room was very nice, and I enjoyed both brunch and dinner at Islands Dining Room, with good food and friendly service. The water taxis to and from CityWalk were incredibly convenient, and the staff there were welcoming as well. Everything went smoothly, including accurate billing. Royal Pacific was a great home base for Halloween Horror Nights opening weekend, and I would definitely stay again!

We loved our stay so much last year, we just had to come back!! As soon as we stepped out of the car, bellhop came over immediately and helped us with all our luggage and gave us a friendly, warm welcome. We went into the lobby and checked in, again, received a friendly, efficient, warm welcome, and were given our room keys and express passes. We stayed for 4 nights and we absolutely loved it. The room was beautiful, fresh, clean and comfortable and the beds were lovely. The whole resort is wonderful, we love getting the boat over to City Walk. Everything is just chilled. The pool area is gorgeous, and the bars, restaurants and the shops are fantastic too. Every member of staff greet you like old friends. We didn’t want to leave, we loved every second. We will definitely be back again in the future. Thank you for a wonderful stay!

Another amazing stay at LRPR. We had a few issues with the room ( ants. Air con not working. Toilet not flushing. Light not working) but they were all sorted within the hour. Staff were lovely.bed was super comfy. Amenities were fantastic. Over all outstanding stay. Will 100% be staying here again. Shout out to the guys at front of hotel they are none stop helping people with their luggage. Car valet parking just overall hard workers and so lovely and polite. Thank you for making my boys birthday one to remember also. Wpuld highly recommend and will be back again soon!

We would like to take a moment to recognize Kellie F. for the exceptional service she provided during our stay. Kellie was absolutely amazing in her role as a Guest Services Representative. From the moment we checked in until the time we checked out, she went above and beyond to assist us with every question, concern, and issue we had. Her professionalism, kindness, attention to detail, and genuine willingness to help made a tremendous difference in our experience. Our family, the McKinleys, has stayed at all of the Lowe’s properties, and we can honestly say that Kellie stands out far above all of the other employees we have encountered. She made us feel welcomed, valued, and truly cared for throughout our stay. We sincerely appreciate everything Kellie did to make our visit so enjoyable and memorable. She is an outstanding representative of Lowe’s Royal Pacific, and we hope her exceptional efforts are recognized and appreciated.