TripAdvisor Traveler Rating

My family and I stayed at this property for the first time and loved it. Room and hotel was very clean and the staff was very helpful. Staying at this property gave us the Unlimited Express Pass and that was a great bonus as we could skip the regular lines at the parks.

A Great stay from beginning to end! We were greeted by our valet Nick U. This was a great start! He took care of our luggage and car. Put up my sunshade and all!! He was polite, friendly and efficient. The front desk was friendly as well. They gave much needed information for our stay with directions . We had breakfast daily and the wait staff were very friendly! Thank you Royal Pacific for a wonderful girls vacation! Almost forgot the boat staff!! They were always nice! They greeted us each and every time we took the boat to Universal! Let’s say they always had us laughing with their jokes !???? When it was our time to check out we met Nick U again and he remembered us and got our car and loaded up our luggage! You have a wonderful staff! Thank you again!!

The location is great, early access to the parks and included express pass are great. The hotel itself was shabby (at least our room/floor). Not at all what I would expect from a higher end "resort." My kid found an old dirt sock underneath the edge of the bed, upon looking we also found old cheerios and raisins there. The electrical unit on the bedside table did not work (so nothing charged our first night before we realized it). Ice machine on our floor was out of order the entire time (4 days). The room looked happy and worn, the bed was lumpy and overly mushy (but maybe some guests like this). The lobby looks great, but the rooms... not so much.

We visited with our grandson and chose the Royal because of the Express Pass and location. We were not disappointed at all.We have year long passes for all 3 parks (first time) but will likely buy those again. The room was nice, a typical resort room, but the beds were so soft and the pillows were the nicest we ever slept on, we wondered where they got them !! We had a standard Garden room (Tower 2) and were happy with it. The staff was great, the early check in we did at home was a nice perk, we were so glad to have the Express Pass. The Game room was not the cleanest, but oh well. The pool was wonderful with plenty of Life Guards and towels. The Boat ride and the walk are short and convenient to the parks, the bus to Volcano Bay was not a long wait (compare to Disney). We are returning without the grand kids and cannot wait to enjoy this place again.

It was not what I expected three years ago it was one of the best, this time there was no toilet paper or towels and you had to go ask for everything and I invited all my family tell them it was a very good hotel Really disappointed