TripAdvisor Traveler Rating

Just back from 2 nights here and already looking to book again. The hotel is stunning, our room was big and clean with a lovely bathroom. We spent most of our time by the pool and service was always great and the food and atmosphere were brilliant both days. We ate at Strong Water Tavern and the food was some of our favourite from our whole trip. Hilary, our server was friendly and knowledgeable about the menu which added to the experience. We ate outside here and loved the view of the parks in the distance over the lagoon. Parks are easily accessible from here too. I would echo other comments to say parking is expensive and puts me off staying for a long period of time as the costs will add up. We will definitely be back though - maybe just without a car next time.

Stayed here for a Nursing Conference. Property is a short drive from the Orlando Airport. They do have a daily parking fee. Check in was quick and easy. If you arrive early baggage services is close to the check in if you want to hit the parks or pool while you wait for your room. There are 2 restaurants on property one that opens after 4 pm and the other that is available all day. They also offer a grab and go location that stays open fairly late into the night. Hot breakfast sandwich in am, cooler with sandwiches and salads in afternoon and hot food line in afternoon and evening. For the most part the staff are friendly, yet some appear to be overwhelmed working longer hours at times. Rooms are well appointed and beds are fairly comfortable. Did notice that our sink would make strange noises after we showered. House keeping could be hit or miss during the trip. I would recommend buy a resort cup for refreshments a 20oz soda will run you 5$ per bottle or you can get mug for 20$ entire trip . There are freestyle soda machines in the grab and go location and at the pool. Coffee makers are in each room .

Thank you Sapphire Falls for an amazing holiday. Loved everything about this place. Stayed at both Royal Pacific and Portofino , this is our favourite. Comfortable clean rooms. Great AC, good shower, coffee machine, fridge. Helpful friendly staff. It was our daughter's birthday whilst there... Beautiful big birthday cake delivered to the room just $35. Free refills of soda for the whole stay for $15 . Lovely shop for coffee, ice cream or a takeaway pizza, very reasonably priced too. Lovely pool, great atmosphere,plenty of towels, all clean ,chilled water available and free suncream.DJ on at the weekend.Cocktails served by the pool were fabulous. We'll be back !

Do not book this place! I booked thru Expedia 2 adults with 3 children however, called this resort to add a third adult! They confirmed a roll out bed for extra charge they can accommodate this size party. Upon check in.. I told them my reservation was for 2 adults with three children however my third adult they advised me “ roll out bed” he told me yes no problem! Well the roll out bed came and COULD NOT fit in the room! Upon checkout( didn’t want to ruin my vacation at the parks with my kids) I complained about have 6 people in a room with two beds! He told me this was a mistake bc it’s a fire hazard!!!! Long and behold they offered me one free night and no parking !!! That’s not enough for 5 nights all of us uncomfortable and putting us in a fire hazard! Had they told me upfront “ we can’t accommodate this size I would’ve booked a bigger room!!! I thought a roll out bed would work but bam it didn’t!! Now, no call back after requesting a FULL refund!! I also complained on offering a bed in a room size like that was terrible! I fly a lot and never had this experience in my life!! No no response is disgusting!

Stayed for two weeks in this lovely resort. Extremely friendly and helpful staff. Room was spotless and cleaned to a high standard daily. Pool was fabulous with great service and lovely food. Drink prices were a bit steep, but hey your in a theme park hotel. Boats to and from city walk were frequent and operated friendly and efficient staff. Great resort highly recommend.