TripAdvisor Traveler Rating

After delayed flight, I was checked into a musty mold contaminated water damaged room at 2am. As a female traveling alone with major health issues, I found myself in a horrifying situation. After a long hike hauling my bags, I opened my room to the smell of musty mold. I turned on the lights and to my horror the wall was covered in water damage, drips, and streaks down the wall. It was on both sides of the bed and near the window. I immediately hauled all my things back to the lobby. By the time I got there my pulse was racing (my health issues), I was shaking uncontrollably, and in tears. I had just been exposed to mold spores. The front desk was apologetic and changed me to a different room. Parking was comped ( I was on business travel so it didn’t matter to me) and given a free buffet breakfast for one day but I did not use it per my existing health issues. I sent the photos to their customer service email per the front desk instructions. No one responded to my email. I never heard from a manager. I’m disappointed that after paying over $400/night I would be checked into a health hazardous room. Additionally I was unable to use the WiFi as it kept saying I wasn’t registered to my new room. Overall bad experience. I give 2 stars only for the water taxi and very nice public spaces like the lobby.

I had an amazing two-night stay at this hotel and truly couldn’t have asked for a better experience. From the moment I self-parked my car, the Bell Services team made everything effortless. Gina, Lauren, Gigi, Hector, and Zach were all outstanding—friendly, professional, and incredibly helpful. They made sure my bags were taken to and from my room with care, and their service really set the tone for the rest of my stay. Check-in was smooth, and I loved the welcome beverages offered each day. The dining options were great, and anytime I had questions about hotel amenities or even what was available at the surrounding resorts, the staff had helpful, knowledgeable answers. I also appreciated the texting service—they were always prompt and responsive with every request, big or small. It just made the whole visit feel seamless. Overall, I had a wonderful time and absolutely plan on coming back. This will definitely be one of my preferred lodging options whenever I’m in the area.

The management and entire team went above and beyond to help and accommodate during my son's illness. They were first on the scene and continued afterwards to check in on us. We are incredibly grateful and highly recommend their outstanding hospitality.

We love this resort, it’s beautiful. The staff is wonderful, from check in to check out. A lovely lady named Star checked us in. She was so sweet and accommodating. Also a young lady from Star Services , Erlinda was very attentive and polite. Everyone was so friendly, we will definitely come back. It was like home away from home.

A really lovely hotel The lobby is impressive, nice restaurants shops , food options and quick check in Rooms were clean stocked with shampoo conditioner shower gel , a fridge , nice shower . Pool area is spacious , no putting towels down funny business, towels on tap , good bar, free sun screen if needed , a slide for the kids and super diligent lifeguards Restaurants - expensive but expected Location - 10 mins walk from city walk or free water taxi Parking - easy This would be a 5 star in Europe all day long