TripAdvisor Traveler Rating

I had an amazing two-night stay at this hotel and truly couldn’t have asked for a better experience. From the moment I self-parked my car, the Bell Services team made everything effortless. Gina, Lauren, Gigi, Hector, and Zach were all outstanding—friendly, professional, and incredibly helpful. They made sure my bags were taken to and from my room with care, and their service really set the tone for the rest of my stay. Check-in was smooth, and I loved the welcome beverages offered each day. The dining options were great, and anytime I had questions about hotel amenities or even what was available at the surrounding resorts, the staff had helpful, knowledgeable answers. I also appreciated the texting service—they were always prompt and responsive with every request, big or small. It just made the whole visit feel seamless. Overall, I had a wonderful time and absolutely plan on coming back. This will definitely be one of my preferred lodging options whenever I’m in the area.

The management and entire team went above and beyond to help and accommodate during my son's illness. They were first on the scene and continued afterwards to check in on us. We are incredibly grateful and highly recommend their outstanding hospitality.

We love this resort, it’s beautiful. The staff is wonderful, from check in to check out. A lovely lady named Star checked us in. She was so sweet and accommodating. Also a young lady from Star Services , Erlinda was very attentive and polite. Everyone was so friendly, we will definitely come back. It was like home away from home.

A really lovely hotel The lobby is impressive, nice restaurants shops , food options and quick check in Rooms were clean stocked with shampoo conditioner shower gel , a fridge , nice shower . Pool area is spacious , no putting towels down funny business, towels on tap , good bar, free sun screen if needed , a slide for the kids and super diligent lifeguards Restaurants - expensive but expected Location - 10 mins walk from city walk or free water taxi Parking - easy This would be a 5 star in Europe all day long

I thought it was going to be a good experience overall, sure it had its little trash in the halls here & there & the occasional carpet tear in the halls, but it was a PRIME location with water taxi to the park which was nice. On the day of checkout WHICH WAS 11:00 I had staff enter room with 1 knock & enter @ 8:30. Then an entry with no knock at 9:30, the 10 minutes later a knock on the door. So me & wife said I guess they want us gone. Went to service desk & lady expressed her disappointment & continued to get her manager. After 15 minutes of waiting she comes back with a free breakfast coupon. Manager didn’t even care enough to come out. Needless to say, I told them to keep their breakfast & that I would not be returning.