Palm Mountain Resort and Spa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

726 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Ripped off, for getting a deal rate

J4339QLkimberlyb on Jun 23, 2022

We called to shorten our stay 10 days prior to the cancelation policy date, and the front desk told us it was changed, good to go, no worries. When we checked in we were told they couldn't change it, we had to pay the extra 4 days we weren't going to use, and we should have called the third party we booked through to make those changes. I feel taken advantage of, because we used a site to get a deal rate. They did NOTHING to help this situation other than call me a liar for what i was told earlier that month when I called. Awful management, who never called me back to discuss the issue, and overpriced rooms to top it off. I do not recommend this "resort".

TripAdvisor users rated this property 2 out of 5

Stayed 1 night

Fearless585654 on Jun 21, 2022

I stayed here before with a friend a few years ago. It was a quaint, small hotel with a nice pool, right off Palm Canyon so walking everywhere was easy. My husband and I just returned from a one night getaway and sadly found the property in severe need of cleaning and a coat of paint inside and out. The girls at the front desk were not exactly welcoming. The pool was clean but the surrounding area needed a good wash down. The room (King) was not as I remember and a big disappointment. Not only did it resemble a "Motel" with it's furnishings, but it was not clean. The basics like the sink had been cleaned but a lot of dust and the carpet was very unsanitary. My husband dropped a bottle of water which spilled a small amount. I used a pool towel to absorb it which promptly turned black from the filthy carpet. What's sad is that the lobby is in good shape. Paint, clean, flowers. Very deceiving. No need for me to stay here again.

TripAdvisor users rated this property 5 out of 5

Great Customer Service

Nakgab on Jun 06, 2022

I had stayed with the resort 6 months prior and their was an issue with the room. I spoke to the front desk and they immediately addressed my concerns, switched my room with no hassle. They were quick to respond and resolve any issues. Staff are courteous, pool and grounds well maintained. Towels a bit hard, furniture a bit dated, but overall great location and well worth a stay.

TripAdvisor users rated this property 4 out of 5

Best location!!!

bernadetteo314 on May 31, 2022

This is the second time I've stayed here now. I came back, that's obviously a good thing right?! The place is nice, clean, pool is great but rooms are dark and pretty dingy. Definitely need some love but hey, they work. If you have appropriate expectations you'll be good to go. Front desk employees are fine, they do a good job, don't expect a burst of hospitality though they get the job done and thats it, see ya. Parking was plentiful. Pool is so lovely, really enjoy that part. Some of the chairs are broken so just check that before you lie down!! I would stay here again simply because of the location.

TripAdvisor users rated this property 2 out of 5

awefull wifi

Saeid S on May 28, 2022

wifi didin't work in my room and had to go to lobby, the room was clean but it's old, location and pool are good, they also charge you for extra 19$ for providing wifi, bike, coffee maker which is a way to pretend the cost per night is not expenssive but you actually pay more

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