TripAdvisor Traveler Rating

Place was so dirty. Hair everywhere on sink toilet and tub, they need to get new cleaners, take out bathtub matts mildew, they were gross and upgrade your hotel it was as basic as it comes. Like a motel 6. The website is misleading and deceptive with their phots. The noise outside sounding like I was in Compton with street races and gunshots sounds.

I was very disappointed with the check-in experience at this hotel. The listed check-in time was 4:00 PM, and we arrived at 5:00 PM—an hour later—expecting the room to be ready. Instead, the front desk informed us that housekeeping still needed to clean the room and that it would take another forty minutes. The explanation given was that the hotel had been fully booked the night before. While I understand that hotels can be busy or even short-staffed at times, the posted check-out time is 11:00 AM. That leaves a full six hours to prepare rooms before the next guests arrive. It’s hard to understand how rooms could still be unavailable well past the scheduled check-in. As paying guests, it feels unreasonable to be asked to wait nearly two additional hours beyond the promised check-in time due to the hotel’s staffing or scheduling issues. Overall, this experience left a negative first impression and raised concerns about how the hotel manages operations and guest expectations. I hope they improve their turnaround process so future guests don’t encounter the same issue.

Lovely and quiet. Super convenient to Shopping and restaurants and love that we can bring our dog. The shuttle was fantastic to take us to and from the gym, and the airport!

I enjoyed my stay at the Palm Mountain resort. The rooms are clean, and the service is friendly. The location is great, right next to downtown and a short walk to the convention center. The facility does not have a gym, but you get access to a place a couple miles away, which is large but rather tired.There is parking, but it is on the street, and people going to downtown park in their spaces, so it can be hard to find a space if there is something going on.

Everyone here was more than helpful and the place exceeded my expectations! I went to the pool and hot tub everyday. I enjoyed being able to fill my own water bottles at the fountain, the staff had great recommendations. Pleasant all around!