Palm Mountain Resort and Spa reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

746 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Great but has some faults

dkfullam on Jan 29, 2023

Overall the property is wonderful. Great location and amenities, close to the heart of Palm Springs. We loved the fire pit and grapefruit trees. The lobby “store” was well stocked with all the basics. However, our specific room was in dire need of an update. The mattress was firm and comfortable but the other furniture was well past it’s life. Minimal lighting meant a dark room even in the middle of the afternoon. Our shower overall was nice but provided minimal pressure. The property as a whole is great, just be aware of the room you choose.

TripAdvisor users rated this property 5 out of 5

Friendly staff, no-frills, great location

khogaboom (Aberdeen, Washington) on Jan 18, 2023

This resort is a bit no-frills but tidy and well-maintained. What a great price for a great locale! Staff were friendly and it was a very lo-fi experience. Amazing mountain view, plenty of grapefruit-laden trees, a cute hot tub and pleasant patio, plus a fire area by the pool. No restaurant, just a tiny commissary. But food is just a block away. Great location!

TripAdvisor users rated this property 5 out of 5

Clean, and comfortable property!

Catchickone on Jan 09, 2023

The staff are outstanding. The hotel is wonderfully central to the downtown. The rooms are clean and comfortable. Ive stayed here many times before and its overall improvements with the cleanliness and friendly staff are noticeable each timethat I stay.

TripAdvisor users rated this property 5 out of 5

Great place, close to everything downtown.

itiz2023 (Leduc, Canada) on Jan 06, 2023

Location is fantastic. Pool area and grounds are great. Be sure to take advantage of coffee/tea in the lobby. Also take advantage of the shuttle service (we rented a car for a day and the shuttle took us to the airport to pick up (and picked us up after car rental day … go to Joshua Tree!!) Take advantage of free bike rentals. When I’m season - have a grapefruit or orange from the trees on the grounds - so good! Rooms are a little dated but are clean & comfortable

TripAdvisor users rated this property 1 out of 5

Outdated

ChristineP11 (San Diego, California) on Dec 20, 2022

Grossly understaffed . Waited 15 minutes while desk staff had to check in a group before us. The clerk was totally alone. The lobby is well appointed but our rooms were grossly outdated and it’s not as though the rooms were inexpensive. There was a crack in our bathroom sink which leaked water all over the bathroom floor when my husband was shaving. We had to change rooms. The people in the hotel are lovely. It’s not them. Even the toilet bowl was loosely fixed to the floor, the bathroom door was shredded at the bottom, the gate door was not working well and difficult to operate, the hot water in the shower took forever and I wasted water just to get a warm shower. The only thing it has going for it is the location. If it was further from downtown , I don’t think it would be an option for anybody. I don’t think we’d return. We made the reservations for ourselves as well as our friends who flew in from NYC. It was embarrassing and I felt awful because the photos were very very deceiving online.

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