Nestled at the base of the majestic Santa Rosa Mountains in the exclusive community of Indian Wells, the luxurious Renaissance Esmeralda Resort & Spa is the desert's finest oasis. Offering unparalleled service and all the amenities of a world-class resort, Esmeralda invites you to indulge your every whim.
The Renaissance Indian Wells Resort & Spa is an oasis of modern luxury featuring a sophisticated blend of classic and contemporary style
per room/per night (plus tax)
Paid directly to the hotel.
Resort fees include
High speed Wireless/Wired Internet in Guest Rooms and Public Areas
Golf Bag Storage
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
We've been here many times (over 20) before. So for our first trip after the covid shutdown, we came back because we always have a great stay and the weather is guaranteed good in Indian Wells. The rooms have been remodeled and the common areas as well. Cava Restaurant is still great for breakfast... right by the pool. The pool area is great. If you have any issues you can ask for the the attendants (Cuco and Eladio) and they will fix you right up with chairs or umbrellas. The bellman out front our great to talk to. They've given us many leads on restaurants and attractions that we would've never found on our own. Charlie the bellman is always upbeat and help to remind you that your on vacation!
Disappointing staycation at this hotel
May 16, 2021
We stayed at the hotel over the weekend of May 14 – May 16 for my husband’s birthday weekend. We are Platinum Elite (and MVC Chairmen level) and used our Suite awards to upgrade the room. First, the room they gave us was terrible, with a view of the check in area, no balcony to sit on, and the farthest away from the elevator you could possibly get. They were not nearly at 100% capacity (the parking lot was empty) so that was disappointing. Note, even though all room had balconies, not all had enough of a balcony to have a table and chairs.
Second, the “free” streaming HBO and Showtime didn’t work the entire time we were there. We like to sit on the patio in the morning with coffee and watch movies late in the evening so that was disappointing. Also, there was no green tea in the room and when I called down they said I could buy some at the café, but they didn’t have any. Another strike. However, I got my green tea fix at breakfast at Cava, and both the tea and breakfast were very good by the way.
Getting a pool chair was a joke if you got there later in the day. Lots of “reserved” empty chairs in the morning but they all filled up too. Totally understandable though, people are there for the pool and to have fun with friends and kids, so I cannot fault Marriott on this. Just get your chair before 9 am if you want to sit in the shade or sit in a prime spot.
No happy hour at the pool or bar, and generally, as we have seen at other Marriott’s, they have reduced services and blame it on Covid. Here’s hoping these reductions are not permanent or we may consider upping our status at the Hyatt in the future.
The room also had a bidet that had water, but no air dry. Huh?? I thought that was funny actually. Also, check your bill when you leave, they didn’t give us the $20 food and beverage credit so I had to go the front desk to have them adjust it. While checking out I did let them know I was disappointed with this stay and they looked at me like they couldn't care less.
Overall, we live about 45 minutes away and like to come to Palm Desert for a staycation. I think next time we would consider the JW or the vacation club villas as we were disappointed in this hotel. I have been to many conferences at this hotel, and for that I think the hotel is just fine. But for a staycation, we like to have a nice room with a view, functioning TV, and have a variety of services, happy hours, etc… and we just didn’t find that here. Judging by the other bad Yelp reviews about a month ago, that is not surprising.
And now, cue the form letter from the Marriott....