Renaissance Esmeralda Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

138 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great as a conference venue

nataliecQ6460XC on May 09, 2024

Here for a conference, great location, great food and very clean. Staff are really polite and will accommodate needs really well and really quickly. Cocktails in the bar are strong! Didn't see any issues re the pool queues in the morning but it may be because it was in the week.

TripAdvisor users rated this property 3 out of 5

Overall was a good experience

andreasJ9154PP (Santa Barbara, California) on May 03, 2024

It was a nice family friendly hotel. The room was a studio suite. The pull out bed was not comfortable. It was a good sized room. Bathroom was nice. The downside of this hotel would be the Pool Situation. If you don’t know how it works then don’t plan on getting a chair at the pool. We had to wait in line at the pool gate before 7:30an. People were lining up at 7am. Gate opens at 8am and once they open you run to grab chairs for your party. We were not aware of this the 1st day. But for the 2nd and 3rd day we made sure to line up before 7:30am. This was definitely not the best way to start the morning, but we made the best of it. Overall we had a great time. Pool was on the smaller side and was crazy busy. Food at the pool was good. Coffee shop was great. Kids loved the arcade although expensive.

TripAdvisor users rated this property 1 out of 5

Do not stay here if you plan to use the pool!

Culture47789451280 on Apr 03, 2024

Horrible experience at this “resort” - Despite being a Platinum Elite member, I was disappointed to find that I wasn't offered any upgrades upon check-in. The room assigned to me was small and had a limited balcony space, which didn't meet my expectations. - The most significant issue I encountered during my stay was the chaotic and frustrating experience at the pool area. Despite the early opening time of 8 AM, guests had to queue as early as 7 AM just to secure a spot, and even then, most of the chairs were quickly claimed by others who left personal items to reserve them. As a Platinum Elite member, I sought assistance from the front desk to secure a spot by the pool for my daughter and me, but unfortunately, despite being promised a call from the pool manager, I never received one. - The pool seemed to be the primary attraction at this resort, yet the lack of an efficient system for guests to access and enjoy this amenity detracted significantly from the overall experience. This poor management of the pool area has not only left me dissatisfied with this particular resort but has also tainted my perception of Marriott resorts in general. Overall, while the Renaissance Esmeralda resort and spa may “appear” like a visually pleasing environment, the issues surrounding guest experience, particularly at the pool, undermine its appeal and may deter guests from returning or recommending the property to others.

TripAdvisor users rated this property 1 out of 5

Loud. Crowded. Stressful.

Footprints323875 on Apr 03, 2024

Where to begin…first off, if you’re looking for quiet or relaxing- this is NOT your place. It’s Disney level stressful. Pool? Plan on being in line at 7:30am to claim a lounge chair. Food? Plan on being in line for an hour. Parking? Plan on your car being stuck 9/10 times in self parking. Room? While nice, they’re loud…as in, the family next door to us was pretty much part of our three day stay. There is yelling and running through the halls until late into the night. Again- it’s Disneyland level stress. And as expensive! $700/night- we should have gone to Disneyland instead! If you don’t have young kids- don’t stay here. If you’re looking for quiet- don’t stay here. If you want good food- don’t stay here. We travel a lot. Resorts are our thing. Florida, Scottsdale, San Diego, Vegas, Maine, we’ve been all over. This is by far the most screwed up place we’ve ever visited. An adult pool and a quiet section of the hotel would go a long way. Until then- save this place for families with very loud children. They’re the only ones who may enjoy it. Kudos to the overworked staff. Definitely not enough of them, and they were great, but there’s only so much one person can do when they’re doing the job of 20 people. I can’t wait to get home.

TripAdvisor users rated this property 4 out of 5

Another Great Stay Overall

chazmassey (Palm Springs, California) on Mar 25, 2024

We've been visiting the Renaissance Esmeralda since 1995, initially for work and these days when we join our friend who's there each year attending a conference. As we live locally it's a nice treat, a "staycation" of sorts. Over the years the upgrades and changes they've made have been mostly positive. The only reason I scored them "Very Good" rather than "Excellent" is that they charge a $40 resort fee that covers things that should be included anyway or that one simply has no use for during a one-night stay and because self-parking is $25 per night. While we certainly can afford it, the issue I have is the principle. It's common knowledge that I both personally and professionally detest resort fees in general and to charge for overnight parking in an open lot is really offensive and obviously simply a way to make extra revenue. That out of the way, I otherwise recommend this property and really appreciated the way they recognize Elite members (Platinum and above), offering a choice of either 1,000 Bonvoy points or the continental side of the breakfast buffet (the minimum required by Marriott) and this time a great reception that was essentially an ad hoc club lounge. We were also upgraded to a junior suite in advance of our arrival which was great! All in all, a pleasant stay and we look forward to being back for one more visit next year before our friend's conference relocates to another local property after almost 35 years at the Esmeralda.

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