TripAdvisor Traveler Rating

This is the third year we've stayed here, because they host our daughters' dance convention. The problems don't change (in spite of requests to fix some of this). In July in Indian Wells, the sun rises about 5:40am. And you'll know it, because the light comes into the room, bright and early. There are no blackout curtains. There are shutters, but those don't do a good job of blocking all the light; you can read a book in the room with the shutters closed. So, unless you're an very early morning person, this might be annoying. The bathroom has a sliding frosted glass door. If someone gets up in the night to use the bathroom and turns on the bathroom lights, the whole room gets lit up. I don't see why an opaque door wouldn't work better. It's as if the room designers never stayed in a hotel room, or they don't grasp that many people prefer to sleep in the dark. Otherwise, the room was clean, comfortable, well furnished. The food selections at the various venues are pretty limited, but everything we ordered was well prepared, quite tasty. Last year, wait times were pretty long, but better this year... Except: Room service. I called and the phone just rang, no one answered. I called the front desk to get a door hanger to order breakfast. They sent one up. For some reason, housekeeping does not provide these like in most hotels. Our breakfast arrived, on time, tasted fine. But no replacement door hanger for the next day's breakfast. ??? This just seem silly. There's coffee / quick food shop with pastries, breakfast items. One day there was a line about 1/2 hour long to order. Getting to the front, the staff advised that the espresso machine was out of order. When someone suggest to the staff that perhaps they should let the 50 people standing in line know that there would be no espresso drinks, the man behind the counter just shrugged and said nobody can tell the difference between espresso and brewed coffee anyway. I think some customer service training has been missing. The walk from the lobby to the ballrooms is outside, in the sun, as is the walk to the parking garage. With temperatures always over 100F (it was 120F when we were there), it would make a lot of sense for the hotel to put up awnings over the walkways. Another suggestions that never gets acted on. Overall, the hotel is neither terrible nor wonderful. It's a shame that there are some problems that are really straight-forward to fix, but they don't seem interested.

Had an awesome stay. Highlight was the kids getting to hold and fly a hawk. They had so much fund and will remember it forever. Hotel was decent and Cava restaurant was better than expected. It would have been good if they had a waterslide but kids still loved the pool.

This will be my go to hotel when I come out to the desert. Rooms are clean quiet and comfy. , Lots to do on site too. Friendly staff as well. Hotel is great for all ages. There are kids activities as well as adult things. I’ve traveled here with my family and by myself on business. Will definitely continue to stay here when I come out for work every year. The gym is also very nice.

I am a Bonvoy member, have been for about 10 years now. I was there for three nights, paying over $600 per night. This hotel is a dirty spider infested dump, and the staff are rude as hell, and liars. My first night I was bitten by a brown spider, four times. I lifted back the sheet when I awoke from the painful bites and found the spider right there in the sheets. I killed it and dumped it in the trash. I notified the front desk, they sent up a damage control guy, who fetched the dead spider out of the trash. They moved us from a suite to a crappy room, with ZERO COMPENSATION. Remember, I had already paid for a suite. They DO NOT CARE, DID NOT CARE. All they care about is fees and more money, when the product they provide is TRASH. Worst part, they wrote a report, gave me a claim number.....only to LIE THEIR ASSES OFF in what they documented. DO NOT waste your time and money on this dump. I will NEVER return to this property. I don't want spider bites, and I don't want to deal with liars.

My husband and I spent three nights at the lovely Renaissance Esmeralda in Indian Wells, California. Our room, a studio suite, was spacious and comfortable. Food was delicious. Staff were friendly. And the conference venue was terrific. Thank you for an excellent stay!