TripAdvisor Traveler Rating

Mrs Sandy and her team make this property shine. The Esmeralda provided true Charlies Angels that demonstrate true compassion. Professionalism is top notch from the entry to the loading dock.

Been Going here since it was new. 35 years plus, showing its age, but I still love it. My girlfriend and I stayed there in 1994, got married 5 months later, still married and happy as our first day there. Maybe the Hotel had something to do with it???

Website is confusing. My husband booked 2 rooms. When we got there he had actually booked 4 rooms and it was 2 sets of 2 rooms that connected. They were kind enough to let us cancel 1 set. Our bags were forgotten. After a half hour of waiting my husband went down and they gave him a token for a drink and apologized and promptly brought them up. FYI all pools are only 3 or 3.5 ft deep. They have cabana’s with fans for rent (we would have had we stayed longer)z provide tubes and such for the pool, very much appreciated. The smoothies for my sons at the pool bar they said tasted exactly as if they took the fruit and purred it and added ice and blended - loved them. Adult bar drinks are great too. Phenomenal food options! Sushi and burgers are amazing! If Beefy is working he is an excellent bartender! Clean and comfortable. Wish we had had more time to enjoy the spa. The gelato in the cafe next door to the spa is fantastic! Beautiful grounds! Love the sweeping “titanic” stairs in the middle. We would like to come back!

I and two of my disabled friends stayed in room 7015 from May 26th thru 28th. I called ahead of our arrival to request a room near an elevator. I was told they would do their best to accomodate my request. When we checked in, I made the same request. Then we walked an unreasonable distance to the room, only to find there was obviously someone else assigned to that room, as all their clothing and personal effects were there. The bellhop informed us there was an elevator that was out of order for a whole week! We then trekked back down to the lobby, to again request a room near the elevator. We were a bit closer, so at least someone tried, which I appreciated. They also posted 3 charges on the same day for parking. We checked in, and self parked, yet I now owe them $85.00. Trying to reach ANYONE to get these things fixed, I have been ignored.

We stayed at this Renaissance for four nights in May. The pool view room was in a great location with an oversized balcony. The room and bath amenities were superb. The only downside to the room location was the echoing noises from the guests in the common area of the Terrace level, one night until 4am, but most nights until at least midnight. We would stay again but request a different room location.