TripAdvisor Traveler Rating

overall experience was okay not excellent. Our room was nice and clean, staff is very friendly and helpful. A lot of hidden fees upon checking out. Just felt overly priced for mediocre experience. It was more about what they can charge you for instead of being more accommodating. Also If we didn't pay attention to all the charges, we were getting charged twice for parking per day. The pool and bar area is nice if you get there early and save a spot, the drinks were great. I would not stay here again though.

BEWARE YOUR RESERVATION TERMS AT THIS PROPERTY! Horrible Reservation experience as a long time Marriott patron with Elite Status. Attending for my daughter who was dancing at a competition nearby. 2 weeks out, I had a work situation come up and I had to cancel my reservation. With 2 WEEKS notice, "Claire" in group sales charged me a full nights stay. I have never paid a full night stay to cancel a reservation. We will never book here again, so I hope they are enjoying my 1 night stay charge. Hilton here we come...

Stayed here with some friends for a girls trip for about 4 days. Check in was easy, staff helpful and the room was lovely with a nice view over the pool and seating areas. Outside areas were beautiful, with firepits to sit by in the evenings and the pool area was great. Our room was excellent for what we needed, spacious bathroom too, and comfortable bed. A great hotel to feel pampered in, and loved the coffee shop.

Great place to stay in the desert. The pool is big so it doesn't seem too crowded. If you bring your own inflatable float, they will blow it up for you. They have an Arcade for the teens and a Kids Club for the little ones. We enjoyed the free bike rentals too. The Spa is great! We also got to meet a Hawk and his Trainer Jason, they were on the property and that was pretty cool! Get a room with a Pool View!

The resort is located in a picturesque setting, surrounded by lush palm trees and boasting impressive pools. However, it is evident that the resort is in need of updates as it appears outdated. Furthermore, the dining experience at Cava Restaurant was disappointing, with bland food that seemed to be air-fried. Although the servers provided exceptional service, the overall experience was marred by an unpleasant encounter at the kids' arcade room, Glo Entertainment. One of the workers displayed unacceptable behavior, being rude and making guests feel uncomfortable. This was exemplified when I inquired about the Escape Room and was met with a hostile response, leaving me feeling confused and disrespected. During my stay over the 4th of July weekend, I experienced a particularly unpleasant incident with a staff member at the Escape Room. The individual was unprofessional and aggressive, which was concerning and unacceptable. Additionally, this staff member exhibited inappropriate behavior towards children in the mini bowling area, which was completely unwarranted. I addressed this behavior as an upset father, informing him that I would not tolerate mistreatment of my 4-year-old son or any other child in such a manner. Based on these experiences, I am unable to recommend this resort to others. It is evident that there are issues that need to be resolved, particularly concerning staff conduct and overall guest satisfaction. I trust that management will take these concerns seriously and implement necessary measures to ensure a more enjoyable experience for future guests. PS: I also noticed discrepancies in my charges, as I was billed for both self-parking and valet parking simultaneously, in addition to pool bar charges that were added to items I had already closed out with my credit card. I urge guests to carefully review their folios and report any discrepancies to Kerstin Castillo, the General Accountant, in hopes of receiving proper credits.