TripAdvisor Traveler Rating

STAFF, EXPERIENCE, HOSPITALITY! As soon as we arrived we knew we were in for a treat. The grounds and the pool were so fun! But I have to give a special shout out to the Manager Sarah B. Without too much detail, I had a minor health scare while there and took an ambulance ride to the hospital. I was SOO Scared that my 7 year old daughter was going to be afraid the rest of the weekend and that I ruined my son’s birthday. Sarah was a superhero and took care of my wife and kids and made sure the red carpet was rolled out for them. I cannot explain how important that was to me. Sarah and the rest of the staff that weekend were so amazing and actually cared about us as guests. I will be back yearly to celebrate the resort and the people working there.

From the time I arrived to the time I checked out, it was so amazing. Any requests made, your team is spot on & complete it Within seconds. It’s absolutely outstanding. I want to specifically shoutout Emi. She is so kind and wears her smile well. She thoughtfully wrote a personalized note for my birthday. Until next time :)

Beautiful resort with lovely pools and good restaurants. Also available, poolside eating. Enjoyed the yoga classes that are complimentary…….the best part was walking through the beautiful garden behind the yoga lawn. Such a gorgeous peaceful garden, and Farmer Damian was a kind man, taking the time to talk with me, and then offering me some beautiful flowers to take home and dry. He made my day!

Our stay at this resort has been deeply disappointing. The staff has been consistently dismissive, the common areas feel overbooked, and basic service has been lacking. We are now on day three without our room being serviced, which is simply unacceptable. The food has been beyond subpar and so overpriced that it is actually cheaper to take an Uber off property, where the food is significantly better. At nearly every turn, there is either an extra charge or an enormous wait time. We have spent more time waiting than enjoying our stay. There is nothing about this experience that justifies the cost, and the likelihood of us ever returning is zero.

Always wanted to take a trip out West … coming from the east coast we enjoyed the weather very much. But so disappointed with this JW Marriott. My husband is a Bonvoy Member, my parents have had a timeshare at the Marriott in Orlando for over 30 years. My twin sister is a platinum member. We love Marriotts, and especially have always enjoyed the J. W. Marriotts we have vacationed at. I often compare them to staying at a Ritz Carlton. But this trip in was nothing like are several stays at the Ritz. But that’s not my complaint. Tonight is my biggest complaint, we have a very early flight home tomorrow, we went to dinner at the hotel and then came back to our room. As I was just about to fall asleep, my husband and I thought there had to be a rock concert going on right outside our window. It’s been a HORRIBLE Experience … it’s so incredibly loud and knowing that we have to leave at 4 am for the airport and will be having a difficult time with the 3 hour time change, all we wanted was a relaxing night of sleep. This rock concert/wedding has ruined my vacation. This is just not fair. We’ve called the front desk twice and the last time I called an hour ago they said they would bring me up a fan to help with cancel some of the noise out. It never came. The DJ feels like he’s in our bedroom and we don’t understand how this is possibly allowed … don’t they have to follow a noise violation code? I’m going to take a video from my bed so you can hear it for yourself … please know our balcony doors are locked shut.