TripAdvisor Traveler Rating

Beautiful resort with lovely pools and good restaurants. Also available, poolside eating. Enjoyed the yoga classes that are complimentary…….the best part was walking through the beautiful garden behind the yoga lawn. Such a gorgeous peaceful garden, and Farmer Damian was a kind man, taking the time to talk with me, and then offering me some beautiful flowers to take home and dry. He made my day!

Our stay at this resort has been deeply disappointing. The staff has been consistently dismissive, the common areas feel overbooked, and basic service has been lacking. We are now on day three without our room being serviced, which is simply unacceptable. The food has been beyond subpar and so overpriced that it is actually cheaper to take an Uber off property, where the food is significantly better. At nearly every turn, there is either an extra charge or an enormous wait time. We have spent more time waiting than enjoying our stay. There is nothing about this experience that justifies the cost, and the likelihood of us ever returning is zero.

Always wanted to take a trip out West … coming from the east coast we enjoyed the weather very much. But so disappointed with this JW Marriott. My husband is a Bonvoy Member, my parents have had a timeshare at the Marriott in Orlando for over 30 years. My twin sister is a platinum member. We love Marriotts, and especially have always enjoyed the J. W. Marriotts we have vacationed at. I often compare them to staying at a Ritz Carlton. But this trip in was nothing like are several stays at the Ritz. But that’s not my complaint. Tonight is my biggest complaint, we have a very early flight home tomorrow, we went to dinner at the hotel and then came back to our room. As I was just about to fall asleep, my husband and I thought there had to be a rock concert going on right outside our window. It’s been a HORRIBLE Experience … it’s so incredibly loud and knowing that we have to leave at 4 am for the airport and will be having a difficult time with the 3 hour time change, all we wanted was a relaxing night of sleep. This rock concert/wedding has ruined my vacation. This is just not fair. We’ve called the front desk twice and the last time I called an hour ago they said they would bring me up a fan to help with cancel some of the noise out. It never came. The DJ feels like he’s in our bedroom and we don’t understand how this is possibly allowed … don’t they have to follow a noise violation code? I’m going to take a video from my bed so you can hear it for yourself … please know our balcony doors are locked shut.

Pros: Beautiful grounds Excellent service all around Good food options Free BF for kids under 12 before 8:30am (but pls consider adding pancakes!) Lots of pool options Despite massive hotel, pool area is divided nicely so it doesn't feel overly crowded Slides are fun Fun kid activities throughout the entire day Good location - can easily walk to shopping/restaurant area across the street Cons: Pools (other than the lazy river) are too cold. My kids haven't been able to enjoy them since the first day where it was 95 outside. This con by itself will keep us from returning, which is a shame given all the pros. I see this echoed in many other reviews found online so I'm unclear as to why upping the temp to the 82 degrees other comparable hotels have hasn't happened? They only need to be heated a few months out of the entire year and given the cost of a stay here, it very much doesn't make sense (ie the corporation can clearly afford to heat these more) makes this not worth the money.

Help me understand why a “resort spa” where the least expensive room is 1k only has vending machines/no room service after 11pm