JW Marriott Phoenix Desert Ridge Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3302 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Ultimate Resort for a Relaxing Getaway!

aerokojak (Boston, Massachusetts) on Jul 02, 2022

We had an amazing time at this resort! We did a lot of research before choosing to stay here, as our biggest priority was to just relax by the pool. This resort was perfect for a couples trip since there are so many activities and restaurants to choose from, or of course you can just park in a lounger next to the pool and be served food and drinks all day long. The resort is huge and beautifully maintained, and the staff are extremely friendly. The spa pool was super quiet and the pool attendant was always on hand to serve cocktails/food. The lazy river was also fun, although obviously a bit louder. We were considering reserving a cabana or loungers, but on the first day we realized it was super easy to get a covered spot in a chair by the pool as long as we arrived by 10am, so we opted to just do that every day. The pool service was excellent and the water temperature was perfect. The food on property is absolutely amazing. The breakfast buffet was huge and all of the food was super fresh and delicious. The staff there were extremely friendly and attentive. We ate dinner at Roy’s a couple of nights and the food there was impeccable. We also enjoyed breakfast in bed one day and were very happy with the room service. If you are wanting to take advantage of outdoor activities this place really has it all. An abundance of pools but also tons and tons of outdoor seating just to relax with a cocktail, fire pits, lawn games, etc., and all seemed to offer waiter service so you can always order anything you want from the comfort of your chair. We were traveling with a couple that have Marriott Ambassador status and they said this is the nicest JW resort they’ve been to, so that says a lot. Highly recommend!

TripAdvisor users rated this property 5 out of 5

Rewarding Experience - Again

Tim E (Lancaster, California) on Jun 30, 2022

This is the 2nd time that my family have stayed at the JW Marriott Phoenix Desert Ridge Resort. The resort continues to offer a high level of excellent service, friendliness and accommodations. There were other resorts to choose from for our vacation, but the family voted to make a return trip to this resort. This resort is family oriented and everyone we encountered, both staff and guests, were very friendly and courteous. The resort offers a wide range of activities for everyone...regardless of your activity level. The best part is the lazy river, the main pool and spa. We just couldn't get enough of what it offered in relaxation. My kids enjoyed going from pool to pool playing were as my wife and I just stayed cozy near the lazy river. The pool waiter/serving staff is very attentive and accommodating. This is definitely a good vacation spot.

TripAdvisor users rated this property 5 out of 5

Treated like Royalty!

benpeterson0309 (Scottsdale, Arizona) on Jun 23, 2022

What an incredible experience! We were treated like royalty this Father’s Day weekend. A thousand plus people came to the JW this weekend for Father’s Day, and you would think with how busy every single department was that the service would be slacking… but that was as far from the case for us as it gets! The Staff was amazing! Especially Matt Miller and Dorothy for customizing our stay- and making every detail so thoughtful for us. Matt and Donna went so far above and beyond for us that our heads are still spinning. Our bartenders Alex Sean and Jayden were so awesome. Great sense of humor- and remembering what we like to drink everytime we saw them. Andrew took amazing care of us at the lazy river suite. I’ve never had such a professional server with such a sense of urgency.. even while wearing slacks in 105 degree weather. Haha. Our whole weekend was incredible. Thank you Matt!!! You’re a VVVVIP in our books!

TripAdvisor users rated this property 5 out of 5

JW Marriott Phoenix Desert Ridge Resort & Spa, JUST PERFECT, A TRUE FIVE-STAR RESORT!

RecognizeExcellence (Boston, Massachusetts) on Jun 19, 2022

We had the opportunity to stay at the JW Marriott Phoenix Desert Ridge Resort and Spa for two nights in June 2022. The resort is contemporary, impeccably maintained, and landscaped, spotless, it offers every feature that you could want of a Five-Star resort, the food was superb, and the staff were HAPPY, welcoming, cordial, professional, and efficient. I can't think of a more perfect resort to vacation at, even in June, in Phoenix! I noticed a major distinction between the JW Marriott Phoenix Desert Ridge Resort and Spa and the JW Marriott Desert Springs, in Palm Desert, California. We love both resorts; we could not help but notice that there seemed to be plenty of staff, no features or outlets closed, due to staffing constraints at the JW Marriott Phoenix Desert Ridge Resort and Spa, unlike the JW Marriott Desert Springs, which was plagued by staff shortages in March 2022, and had numerous resort outlets and features that were closed, or open with limited hours, during the peak season in Palm Desert, California.

TripAdvisor users rated this property 5 out of 5

Management that really cares about the experience

Cpate001 (Dallas, Texas) on Jun 15, 2022

After 25 years of being on the road I can walk into any hotel and sense almost immediately forecast what the experience is going to be. This JW Marriott has the impressive grand architectural and lush grounds feel that you would expect from the brand. The arrival lobby, bar, hall ways, reception area , rooms are immaculate and well maintained. But upon arrival, you immediately notice a greeter at the front door with a inviting smile that immediately welcomes you and sincerely ask how she can help. Something is different here. You can feel it upon arrival. A rare feeling of true hospitality. As in nearly every hotel I have stayed in there is always an inevitable glitch , but here they actually move mountains to fix it. To my surprise when my glitch happened the GM herself made sure it was fixed and then followed up with a handwritten note to ask if there was anything else she could do to make the stay better. Wow, in an age of Covid, staff turnover, supply issues, shortages, delivery problems that every innkeeper has to deal with ……people and Mangement make all the difference. This GM is in to the details and the property and experience reflects it. You will have a great JWM experience here and hopefully a glitch free stay,…. but if you do; there gonna be on top of it.

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