TripAdvisor Traveler Rating

This is a gorgeous hotel and the facilities are amazing. We loved the water park and lazy river. The pools are beautiful, and the grounds are immaculate! However, we were really frustrated that their beautiful, scenic, should-be- tranquil hot tub (the only one on the entire property), which overlooks a beautiful pond and the JW golf course, had SO many little kids getting in it and playing around. Not just getting in, but swimming, throwing water at each other with cups, screaming, etc. The hotel should either not allow children there or have a staff person/lifeguard monitor it. We were unable to enjoy the hot tub due to so many kids! There were times we literally could not find a spot to get in, even if we wanted to!

STAFF, EXPERIENCE, HOSPITALITY! As soon as we arrived we knew we were in for a treat. The grounds and the pool were so fun! But I have to give a special shout out to the Manager Sarah B. Without too much detail, I had a minor health scare while there and took an ambulance ride to the hospital. I was SOO Scared that my 7 year old daughter was going to be afraid the rest of the weekend and that I ruined my son’s birthday. Sarah was a superhero and took care of my wife and kids and made sure the red carpet was rolled out for them. I cannot explain how important that was to me. Sarah and the rest of the staff that weekend were so amazing and actually cared about us as guests. I will be back yearly to celebrate the resort and the people working there.

From the time I arrived to the time I checked out, it was so amazing. Any requests made, your team is spot on & complete it Within seconds. It’s absolutely outstanding. I want to specifically shoutout Emi. She is so kind and wears her smile well. She thoughtfully wrote a personalized note for my birthday. Until next time :)

Beautiful resort with lovely pools and good restaurants. Also available, poolside eating. Enjoyed the yoga classes that are complimentary…….the best part was walking through the beautiful garden behind the yoga lawn. Such a gorgeous peaceful garden, and Farmer Damian was a kind man, taking the time to talk with me, and then offering me some beautiful flowers to take home and dry. He made my day!

Our stay at this resort has been deeply disappointing. The staff has been consistently dismissive, the common areas feel overbooked, and basic service has been lacking. We are now on day three without our room being serviced, which is simply unacceptable. The food has been beyond subpar and so overpriced that it is actually cheaper to take an Uber off property, where the food is significantly better. At nearly every turn, there is either an extra charge or an enormous wait time. We have spent more time waiting than enjoying our stay. There is nothing about this experience that justifies the cost, and the likelihood of us ever returning is zero.