JW Marriott Phoenix Desert Ridge Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3249 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Definitely not the same

boikjess (Phoenix, Arizona) on Sep 18, 2021

Let me start the review by saying…. Stay at the Princess and not the JW! Minimal amenities, very few food options and poor customer service. Breakfast is grab and go only, with no pool service until 11 and closing at 5 or 6 depending on the day. Covid is real, but most resorts and companies don’t continue to use this an excuse for poor customer service and lack of amenities. The JW uses this as an excuse over and over. Want to go to the lazy river? There are more deflated tubes thrown in an ugly pile than tubes available to guests. We saw more than one disagreement about who had the right to a tube. For the same price you can stay at the Princess. Better location, multiple pools, cleaner, WAY better food, AMAZING service and no lack of amenities. I now remember why we switched for our monthly staycation and won’t be coming back.

TripAdvisor users rated this property 5 out of 5

The JW Griffin Club Experience – Exceeded Expectations

CARose (California) on Sep 16, 2021

We had the pleasure of the Griffin Club experience during our 4 night stay September 3-7. Having never experienced the Griffin Club prior, we had no idea what to expect. Our expectations were far exceeded and would not hesitate to return. The club is open daily from 7am – 9pm starting with chef prepared breakfast, Bloody Mary’s and Mimosas. Midday lunch with beer and wine, hosted premium bar later afternoon with Hors d’oeuvres, followed by the chef station, concluding with Dessert sampling. At any time, soda, bottled water, tea/coffee, snacks, candy station, and Griffin Club cookies are available. The highlight is the staff. Exceptional service that wasn’t forced, but genuine personal interest and caring for each guest. We must recognize Pat. What a pleasure it was to be in her company. She goes above and beyond to make sure you have what you need, and you’re enjoying your stay. And if you’re not satisfied, she will make it right. Her customer service should be modeled. She sets the bar high. Thank you, Pat. We look forward to returning.

TripAdvisor users rated this property 5 out of 5

Great Resort Stay

Neil P (Evanston, Illinois) on Sep 12, 2021

I’ve been coming here for 15+ years and it’s our go-to place in Arizona for a great resort stay. The property is showing its age a bit, but it’s still a nice property. The pools are clean and varied (though they converted the best pool to an extra fee area). Meritage is a great placed for dine - special shout out to Connor at the bar, who provides exceptional service. The other restaurants are great, as well. It’s a great place for golf - 36 wonderful holes - lots of fun to play. The staff at the golf course are first-rate at making you feel at home and getting you out on the course. Special “thank you” to Justin, who is a great representative of the Marriott brand. I’ll definitely return.

TripAdvisor users rated this property 5 out of 5

JW Marriott Phoenix Desert Ridge (09/01 - 09/08), Worth the Time and Money….

CowboyGreg (New York City, New York) on Sep 10, 2021

I wanted to provide a special thanks to the staff at the JW Marriott Phoenix Desert Ridge for making my stay so WONDERFUL. It began with “Dominic” working to make sure my mountain view room had a great view on the floor I requested, he was spot on. “Sandra” at the check-in was always on top with her answers to my many questions, just wished I had her lovely energy. Then there was “Elizabeth” (Stone Grill) at breakfast always greeting me with a big “good morning” and always made me feel right at home. There was also “Dave” (Stone Grill) in the morning with his positive attitude. Between “Elizabeth” and “Dave”, they both help me start my day off in the right direction with a smile. While I was at the JW I took the opportunity to treat myself to 2 SPA days at the Marriott Revive SPA. “Kate” was there greeting me each time providing me with superb service. Then “Kate” would hand me off to the miracle worker “Stefan” (masseur), he rejuvenated this old body to new again…that was a true miracle. I cannot forget “Josh” by the main pool who keep me hydrated in the hot desert sun. I also took advantage of the gym, which was very nice, large and had up to date equipment. In the gym there was “Milos” who walked me through the facility, was extremely helpful and outlined what was available in the facility. Then for my horticulture education there was “Farmer Greg”. “Farmer Greg” was so knowledgeable about the property’s horticulture and the true lay of the land at the JW. It was interesting getting a better understanding about horticulture in a desert environment. • The overall property was unbelievably maintained, grounds are beautiful. (pictures attached) • The rooms were well appointed, good space and view. (pictures attached) • Staff was always on top of their game, knowledgeable and knew how to treat guest right. • I tested out all the pools between 9 a.m. to noon and did not have a problem finding the prefect place to lay and relax. (pictures attached) Thanks to everyone mentioned and all the rest of the staff at the JW Marriott Phoenix Desert Ridge….You all were the best. I am already looking forward to my return real soon ??.

TripAdvisor users rated this property 5 out of 5

Excellent Resort Vacation Spot

Tim E (Lancaster, California) on Aug 08, 2021

Upon arriving at the resort with my wife and daughter we all expressed amazement...well kept manicured lawns, plenty of "green stuff" (trees), and a very welcoming staff both at the main entrance and the registration desk. Entering the resort gave all of us a very good feeling of being there to enjoy ourselves. The selected room was very accommodating which provided us with an excellent view of the pools and interior grounds. Throughout our 5 day stay the majority of time was spent lounging near the various pools and just floating down the "lazy river." This was the best part. Of course, if my wife and daughter was very pleased.....then I was pleased. Overall, everyone truly enjoyed their stay and we are planning on a return trip to the resort.

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