TripAdvisor Traveler Rating

This staff makes this place so special! S/O to Laura F at the front desk for being absolutely amazing! Between my boyfriend and I, we stay here 1-2x a year (from Chicago) and this past experience with the front desk was above and beyond. Laura and I made conversation about us both working in the hospitality industry, she was extremely professional and kind. Even later on that afternoon after I had changed clothes, I had gone to the desk to add parking onto my card and she came over to compliment me on my dress! It truthfully was so genuine but also above and beyond! It’s so small but I’ll never forget that experience. This is the absolutely most relaxing property in Arizona! I highly recommend exploring the botanical gardens or the garden. You’ll see a lot of hummingbirds in the garden and they even have hummingbird juice that you could wear as a ring to get them to come close to you. My first time here - a women was attending the garden and struck up a conversation with me. She showed me the baby hummingbirds that she was feeding and it was truly such a cool experience. Love this property and will continue making it a tradition to come down here just to relax! Also LOVE that the gym has pelotons!! You normally only see those at Hyatt properties and as someone who is obsessed with the Peloton brand - having these in your gym totally makes you stand out!!

Fabulous venue for your wedding! I was the planner at a 200-person wedding in May 2025, and I can't say enough wonderful things about this property and staff! I have been executing and planning weddings in Arizona and beyond for over 25 years, and the staff at this resort blows all the other venues away, in my opinion. I especially want to recognize Natalie Hall, Danielle Cunningham, Mayra Oharris, and Miranda Knight. These four ladies went above and beyond for all of our events dedicated to the wedding, which included tasting meetings and meetings and meetings and rehearsal dinner rehearsal meet and greet and wedding. We had a few hiccups, but this resort handled everything professionally and immediately. I highly recommend this resort for your next event meeting or just a staycation! "Events by Sloane" is a huge fan of this property and its staff!!! Well done!

Tia Carmen had great dinners. Pools are nice and waterslides were fun for the kids. The lazy river was nice. They loved the kids club and kids play area. Some pools were cooler so they’d run to the hot tub to warm up. Parking is easy, check in was easy, on site Starbucks allowed order ahead. Can refill your water bottle with lobby infused water.

After spending 4 days vigorously hiking Sedona, our family's (2 adults, 1 tween, 1 teen) spring break shifted to the R&R portion for 3 nights where we planned to stay at the resort and enjoy all of its wonderful offerings. Knowing that spring break is a busy season we rented a cabana ahead of time for one day, and enjoyed this little luxury with the Phoenix heat and sunshine both super high! The pools were wonderful - some were warmer than others, so we appreciated the variety of temperature. Our daughter slept on the rollaway bed in our room, and she found it be just as comfortable as a standard hotel bed. No complaints and great sleep. The onsite starbucks offers mobile pick up which was a great way to have a stress free morning. We enjoyed the complimentary "sound bathing" near the garden and gym two times and also our tennis court time. We did book an enjoyable lesson with the pro but felt that the clinic was overpriced for the level of instruction. I would recommend passing on that expense for the value. The surrounding area has plenty of restaurants and entertainment if you would like to have a change of scenery, but we tried to avoid the "real world" and float in the lazy river as much as humanly possible. While no personal beverages are allowed in the pool area itself, we were grateful to have packed our tumblers and had some beverages bought elsewhere - the tab can get pricey very quickly, which is no surprise at a JW. I would highly recommend this hotel for a leisurely escape!

Despite the fact that this resort is beautiful and has an abundance of amenities, the customer service is what made my stay what it was. Everyone from the Valet, Bell, Doormen, Concierge, Front Desk, and any random employees I encountered just walking around made this stay AMAZING. You guys live and breathe the 15/5 and it’s great! Also, the food was spectacular, especially the banquet meals and breakfast at Tia Carmen. 1000% if I am ever back in AZ, this is the only option for where I’ll be staying!