We came across this hotel from a Costco travel deal and from the moment we got there, we were pleasantly surprised at how huge the resort was. Apparently, it's the biggest one in the Phoenix area. We were visiting from the Seattle area for a birthday weekend getaway and it was a great weekend to escape the cold tundra back at home.
From the moment we got there, all of the staff were friendly, attentive, and kind. Our front desk host/concierge Josue was awesome. Knowing we were from Seattle and traveling to Vancouver in the next month, he gave us recommendations both locally and for Vancouver that were really thoughtful and helpful since we are foodies. We are looking forward to trying out some of his recommendations there. Going back to this trip, our room was great, the pool areas were nice, and the bar and restaurant staff were equally as delightful as our desk host. Tim at Tia Carmen was attentive and helpful as a waiter and overall, all of the staff we encountered at this resort are what really put the experience over the top. The resort itself is nice and sprawling, and you may get lost finding your room, but the staff are what would make us want to return.
5 Stars for the JW Marriott in Phoenix
Jan 02, 2024
We went with our 5 grandchildren, 13-25, to celebrate our 60th wedding anniversary. It was a unique time given that it was Christmas week so staffing was somewhat affected but not problem for us. All staff at the hotel, in the hotel, at the pool, in the restaurants, etc were cordial, friendly and helpful. Rooms were lovely and every part of the hotel/resort was clean and comfortable. The staff went out of their way to accommodate anything we requested. Coming in the warmer weather would enable use of the pools and slides (which are incredible) but we were limited to winter vacation. We were on a Costco Package and put in touch with the hotel during our planning stages - so we were aware of activities at the resort and surrounding areas. I would recommend this resort and encourage you to plan ahead with the concierge so you have some idea if reservations for activities in the hotel and area are suggested . Have fun.
Jan 01, 2024
We just concluded a 3 night stay over New Years , and we just loved this property . For an older resort , it feels contemporary and well maintained . We loved our room , meals and resort activities .
What makes the resort exceptional and worthy of 5 stars , however , is the incredible staff . We are seasoned world travelers and have never experienced such a kind , caring and competent staff . There wastes one weak link .Special shout outs to 3 of the best , McKenna at the front desk , Ki in the lobby lounge and Omar in the lobby !
We can’t wait to go back !
(Cave Creek, Arizona)
Dec 24, 2023
My stay at the Phoenix resort was nothing short of fantastic. The culinary experience was exquisite, offering a diverse menu with delightful flavors that catered to various tastes. The amenities, especially the pool, were exceptional, providing a refreshing escape under the Phoenix sun. The ambiance was serene and inviting, creating a perfect atmosphere for relaxation and enjoyment. A truly memorable experience!
Very Nice hotel
(Las Vegas, Nevada)
Dec 18, 2023
Stayed here for several nights for a work conference. It is a very nice hotel with several onsite places to eat. I wish I got to enjoy pool and golf course but did not as I was there for a pretty packed work trip. The pool area did look amazing maybe next time I am there I will get to enjoy it.