TripAdvisor Traveler Rating

Got here exactly at 4pm (the time for check in) our room wasn’t ready till 5pm. The check in line was all the way to the ELEVATOR. Other than the service this place is beautiful. Hopefully they fix wait times and service.

Had an overall very good stay at the Desert Ridge resort. Had an issue checking in on time and they very quickly resolved the issue in a very professional and customer service orientated manner. The grounds outside of the pool area are well maintained and everything feels really clean. Customer service was great all over, from inside and outside the hotel. Everyone working in the pool area was very nice and attentive. The slides are the pool, the lazy river were all fantastic and the family loved them. No problem getting beds either. It was easy to get around the property, rooms were good, and I liked having the Starbucks onsite for breakfast. Few downsides: The pool area needs to be cleaned every day, the amount of empty plastic ups lying around when we got in each morning is not the standard of a 5 star, this also applies to the small pool bedside tables, often very dirty. We found food under some beds from the day before. I paid $600 for a cabana, and while the set up inside was very good, there was bird poop over the seats, surely a wash down can be done early morning. The food and beverage rules at the pool need to be more flexible. You are not supposed to bring anything into the pool, but we needed snacks for our kids like chips and cereal bars (things they don't sell in the pool). Also, I had bought a bucket of beers one day at the pool, didn't finish them, so figured I could take them back in. Apparently not allowed. Would I return, yes, overall a great trip.

This is a gorgeous hotel and the facilities are amazing. We loved the water park and lazy river. The pools are beautiful, and the grounds are immaculate! However, we were really frustrated that their beautiful, scenic, should-be- tranquil hot tub (the only one on the entire property), which overlooks a beautiful pond and the JW golf course, had SO many little kids getting in it and playing around. Not just getting in, but swimming, throwing water at each other with cups, screaming, etc. The hotel should either not allow children there or have a staff person/lifeguard monitor it. We were unable to enjoy the hot tub due to so many kids! There were times we literally could not find a spot to get in, even if we wanted to!

STAFF, EXPERIENCE, HOSPITALITY! As soon as we arrived we knew we were in for a treat. The grounds and the pool were so fun! But I have to give a special shout out to the Manager Sarah B. Without too much detail, I had a minor health scare while there and took an ambulance ride to the hospital. I was SOO Scared that my 7 year old daughter was going to be afraid the rest of the weekend and that I ruined my son’s birthday. Sarah was a superhero and took care of my wife and kids and made sure the red carpet was rolled out for them. I cannot explain how important that was to me. Sarah and the rest of the staff that weekend were so amazing and actually cared about us as guests. I will be back yearly to celebrate the resort and the people working there.

From the time I arrived to the time I checked out, it was so amazing. Any requests made, your team is spot on & complete it Within seconds. It’s absolutely outstanding. I want to specifically shoutout Emi. She is so kind and wears her smile well. She thoughtfully wrote a personalized note for my birthday. Until next time :)