Hotel

JW Marriott Phoenix Desert Ridge Resort & Spa

Phoenix 4.5

Overview

Set on 316 spectacular acres in the Sonoran Desert in north Scottsdale – adorned with five sparkling swimming pools, two championship golf courses, spectacular spa and exquisite dining.  Gracefully designed rooms with private patios and balconies, deluxe bedding and beautiful views.

Resort Fees: 45 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

869

Rooms

Guest room
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Guest room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio
Additional details

King bedded rooms allow a maximum occupancy of 3.

1 Bedroom Executive Suite
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
1 Bedroom Executive Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio

Amenities


Location

Address
5350 East Marriott Drive, Phoenix, Arizona, 85054, United States of America
34 km from PHX airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.7
  • Location 4.4
  • Rooms 4.4
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Great for Relaxation, Not Dining

jeg3894 (Prescott, Arizona) on May 16, 2025

After having lived in the area for over 17 years, we had stopped at this resort numerous times in the past for drinks, appetizers and dinner meals at the restaurants. Now visiting the are we spent several days taking in the amenities of the resort which we never had the opportunity to enjoy when we lived there. There are so many amenities to utilize as one would e pest from a JW. Staff is very friendly, helpful and attentive to your needs, rooms are nicely furnished and attended to, the pool area is very large with plenty of lounging opportunities. Would have give it five stars, but their restaurants are not places we would ever return to. Two of the feature restaurants are under the same chef and they need to change that. There is not really a restaurant with a full breakfast menu, only specialty items chosen by the same chef. The Meritage restaurant has such a very limited menu that we walked out after reviewing it. When we return, there are so many great dining opportunities in the area outside of the resort. We would recommend dining elsewhere.

TripAdvisor users rated this property 3 out of 5

Nice resort, but communication and services can be better

Ahmet C (New York City, New York) on May 13, 2025

There were some hits and misses during our stay which can be expected of any stay. Pros *The highlight of. our stay was meeting with JC, the onsite gardener with whom we had a great conversation and tour of the garden. He allowed me to make a bouquet for my wife for Mother's Day from the flowers in the garden. *As Titanium, our upgraded suite was nice, allowing us to spread out with a comfortable sofa bed for our son *The property is nicely laid out with nice gardens, although they should update the signs in the Desert Botanic garden area. *Harsh, the front desk manager sent up a nice tray of chocolates for an occasion for my birthday. Challenges * When booking, be aware that there is a $55 + tax resort fee which does not include the $29+tax daily parking fee (a long walk to the room). As I did not take advantage of any of the benefits (golf, pickleball, etc.) the up charge was of no benefit to me. * Although the resort fee includes use of the pool area, it is gated and not open until 8:00 am, so you can't get in an early morning swim. Also, you have to pay an additional fee to sit at any of the prime spots by the pool. Free seating is limited so good luck finding seating with shade. It is this sort of nickel and diming that leaves a bad impression with a hotel guest. When I mentioned to the chat agent about substituting any benefits for the resort fees which were of no use to me, they got surly and said that I should have read the terms and conditions when booking, even though what compromises the resort fees is not mentioned when booking. *Internet service was spotty and the high speed Internet did not work and I tried trouble shooting with the service line to no avail. *I got up early for a tour, but the guide did not show up and the team scrambled to find someone else last minute after waiting for half an hour. * Turndown service is not offered, which was surprising for a high end resort. * No titanium lounge. The Griffin lounge is offered for a fee, again another upcharge. *The restaurant was closed for a Mother's Day event, so rather than being able to enjoy a nice breakfast outdoors on Mother's Day (as we did on the first day), a limited breakfast was. offered in a closed dark ballroom. *After check out, I dropped off the room keys and was told that I could press the help button to get out of the parking lot. When I did so, nobody from valet responded and the cars lining up behind me started getting upset, understandably. I had to call the front desk who called valet to open the gate. This took 15 minutes and was unnecessary and showed the disorganization of the staff.

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