TripAdvisor Traveler Rating

Awesome lights and lots to do. The food was bad. We ate at restaurant that had benches outside. The food was not made well Mac and chees dry almost no cheese. Salmon had hard soaked burnt bread and weird salsa with it. Brussel sprouts not that great. The Hilton should have better food. It was not cheep but waste of money. Eat inside at maybe Mexican restaurant

Copy of my email to the General Manager of the Fairmont Scottsdale Princess I wanted to send an email and tell you how extraordinary my families visit was to the Fairmont Princess the week before thanksgiving. My niece got married on the 21st and we, my entire family came to the wedding. I offered my family the rooms as a Christmas present and got two suites for my parents and my fathers brother and wife. We had an amazing help in Tami. She truly knows how to handle a big group and I felt so very well taken care of! She worked endless hours and many calls to get things right and get us all in the same buildings. Ryan the concierge was way more than a concierge. He was lovely and helpful, and always one step ahead of us. My parents are 88 and my uncle is 94, they each have their physical issues and Ryan helped us each step of the way with wheelchairs and assistance. The bell guys were unbelievable, all with a smile and each so ready to help. We had a lot of rooms, and we spent a lot of money on room service. We never waited more than 15 minutes and I am sure we were not the phone call the kitchen wanted as we ate in shifts. The food was great, and the service fantastic. We ate a few times in the Iron Bar and I was super impressed with the service and the food for a hotel of this was and all that was offered truly great. Wow, Christmas, no one, but no one does Christmas like you do, and that on its own is an amazing visit. I know you know this, as all the effort and expense to install was not lost on us. I was amazed at the service, amazed at the friendly atmosphere , which was virtually everywhere. I am in the retail business and we also own two hotels, managed by Hyatt. I travel extensively and am a 5 million miler on AA (not exactly something to scream about) My favorite hotel in the world is the Upper House in Hong Kong, but you all managed to kick that to the curb. I know the challenge of managing a hotel full stop, but one of your size and with all that was going on, omg you all really way over exceeded my expectations. On one last note, my uncle (94) died on thanksgiving day, and I can tell you the Fairmont and our visit helped to give him one of the most extraordinary last moments, not only his own visit, but us as a family. We were able to really spend four magical days together. Keep a close eye on Tami and Ryan, if i could get them to switch hotels I would (but they wont!). You have something magical going on, and I'd love to come and visit once for a site visit. What goes on underneath the hotel to make it work, must be something to be seen in itself! My huge congratulations and massive thank you for an amazing time.

Nice event and worth the money if you buy general admission. Do not recommend paying hundreds of extra dollars for a reserved fire pit area. We bought the fire pit for a family of eight which came with a small charcuterie board and a s’mores platter. The service was slow and we spent a lot of time waiting for our dinner, from very limited menu. After spending $800 for this fire pit area, we still spent hundreds more on food and drinks. It took away too much time as well, so we didn’t get to all the activities as they closed at 10 P.m. Still worth going, just no need to pay so much more for fire pit - there are plenty of free little fire pits all around the property that I wish I had known about before spending my $800 plus!

We attend the Annual Scottsdale Princess Xmas lights show with family and find it a fun event to see so many lights, ice skating, Santa , the tram train ride , s’mores and more. This year was no exception! They add the more each year! Beautiful!

I was impressed with the maid service for the rooms to include turn down service. Rarely see this detail to customer service in this day. Had a spectacular holiday event on its many acres to include ice skating in Arizona!