TripAdvisor Traveler Rating

Amazing stay at this hotel. It was a business trip. The service and attention from the moment we arrived was great. Every staff was welcoming and attentive. We had breakfast and dinner and all of it was good. The location was always very clean.

The valet staff were wonderful! They made sure I had water & directions each day as I started out to explore. The sustainability initiatives were great. I am so glad to see all those little shampoo bottles go away!

When you specifically tell the front desk do not put me in an isolated area please remember your customer is uncomfortable. I told them not to put me in an isolated area and they did. I have two more nights. I have to stay here. If I could, I’d cancel and leave.

Beautiful resort. If you get a chance, definitely book the gold level rooms. Complimentary breakfast daily, complimentary hors d’oeuvres, and desserts, and non-alcoholic beverages throughout the day. Honor bar. Great selection of wine and alcohol. Everyone in the gold lounge was exceptional at their job! We thoroughly enjoyed the use of that every day.

Gus earned you 5 stars. He’s friendly, engaging and offers a level of customer service that others can learn from. Younger guy working the counter on September 11th when we checked in could learn basic customer service from Gus as he lacks even basic customer service. The reception desk didn’t have our room and we were downgraded. The (male, 20’s . Stockier build Brown hair that poofs out towards the top) was dismissive and borderline rude. The evening manager is also spineless, but kudos to Gus for making their shortcomings a nonissue.