We come to this resort every so often. Love the hotel, staff, lazy river, the food , I can’t think of anything we didn’t like. Everything seemed clean. We enjoyed it for sure! There’s an outdoor mall nearby for other food options, etc. oh and the bagpiper is fun to listen to!
A Great Family Stay
Jun 20, 2022
We have stayed here several times over the years, but this was our first stay post-covid. Given some of the recent reviews, I was concerned that the resort I loved had gone downhill, but that was not the case. I see some people complaining about the price; I get that. However, I wouldn't spend $800 a night for any hotel in the US and choose to go when the pricing is cheaper.
Rooms: I love the updated rooms. Someone else called them drab; I think they're a beautiful neutral coastal spa kind of look. Light blues, a natural wood colour, whites and colours brought in from the indigenous art they have. I found it very pleasant and relaxing. I agree with others on the sheets and pillows - loud-ish (but not too bad) sheets, and not my fave pillows. However, not enough to ruin my stay.
The Family Fun Team: Hats off to Captain Fun and his crew. My kids LOVED all their activities, and we all loved the opportunity to win smoothies and margaritas. We participated in almost every event every day. My daughter told Captain Fun that she wanted his job when she grew up because she loved the activities so much. The team was so great with all the kids, especially Madison and Yesse, who I could see were favourites with many children.
The pools: This is my fave lazy river in the area. I'm not sure why people call it slow. It's faster than the one at the JW (and wider) and it's well, lazy. One day it was windy and tree bits flew in, but it was clean on non-windy days. You could see on Saturdays that people would litter their empty cups along the sides, but aside from people taking more care, they were cleaned up every night. There is a DJ on Fri/Sat/Sun. We enjoyed the music (we're in our mid 40s).
Restaurants: We liked Nellie's a lot. I especially appreciated that they had half portions of several of their dinner entrees. I don't always want a giant meal. I also appreciated that they had a couple vegetarian options as none of the other restos did (unless you wanted a salad). The buffet breakfast wasn't anything to write home about - it was basic and sadly cold. The heat lamps didn't do much. However, breakfast from the menu was very good, and hot. The dinner staff was fantastic, the breakfast staff was indifferent.
Staff: Big thanks for the warm welcome from from the front desk, and the bellman who helped us to our room. I saw people mention in other reviews that they didn't have daily housekeeping, but we did. Maybe it just started again?
Overall: I still really like this resort, it is my favourite resort in PHX for families. The staff is all pretty much fantastic and went out of their way to help. Even people who were new at their jobs were very knowledgeable and went above and beyond.
Thank you for a wonderful stay, we will be back again!