For the price you pay, I expected more customer service from the staff. When we checked in on a Friday evening (no one else was at the counter or waiting), the gentleman checking us in rarely said anything. He didn’t even tell us what room we were in. Just handed us the key card envelope and said “the elevators are over there”, vaguely pointing in the direction of the elevators.
The room was clean, except for the bathroom. There was a hair in the sink and orangey stuff in the shower grout that looked like mildew. The shower floor was slick when we first stepped in and I slipped a bit. A slick shower floor is dangerous.
We went to The Rim on Friday night and were looking forward to the live music. But there were some people there who were dancing. They seemed like they might be regulars as they talked with the singer by name. One of the bartenders at The Rim said they do this all the time. And as they were rearranging the tables and chairs to create their dance floor, they asked to move my husbands chair to accommodate them. Um…no.
Went to Waltz & Weiser for an early dinner on Saturday. The only person actually working was Jaime. That girl deserves a raise. A bunch of others were standing around looking at their phones or just chatting while we were waiting to place an order. Jaime’s shift ended, so she passed us over to another server who completely ignored us. I had to go up to the bar to ask to place an order. It took an hour and a half for us to eat. Their reason? Renovations. Sorry, but that’s not my problem. You need to deal with how to get service t9 your customers who are paying a premium for these rooms.
My suggestion? Go somewhere else next time you want a getaway.
Greatest Staycation resort info all our room!
Aug 30, 2023
Love this resort and everything they offer. The pools amazing the kids would spend all day and evening there if allowed. Located in the heart of Scottsdale. They offer a shuttle to shopping right in Kierland and the best restaurants in Arizona surround this place. The beds are extremely comfortable after a long day. They offer room service, pool dining and restaurants on site for the ones that choose to stay on site. This is a top go to for our family.