Would never return. Website has no updates to inform you that some restaurants and bars are permanently closed or have changed hours. Ice machine broken entire stay after we informed them. Empty glasses sat by elevator for 2 days (image). How difficult is it to pick up next to elevator. Dirty cleaning towel in room when we checked in. And valet/bell service took us to grill at golf course on Monday at 5:30. Got there, closed. AND it didn't open again until Thursday at 11 am. How does staff not even know what is closed. Golfing was great. Too bad no restaurant open except bar food on entire resort for lunch. Had to drive off site. Too many resorts in AZ to waste money here. Definitely not 4 star.
Jul 18, 2021
Checked in for a short summer staycation. Kids loved the pool with lazy River and slides. Hotel also provides a scavenger hunt, which was a fun way to explore the resort grounds. There is a great fun area of games for kids as well. We were given a first floor room which made it easy with two kiddos. The room wasn’t very big but was large enough and had a separate bathtub and shower. We also enjoyed the shuttle to the Kierland Commons - it’s summer and too hot to walk, and nice to not have to take the vehicle from valet to re-park just a mile away. We were able to view fireworks from the Princess on the Westin’s property, sitting near the firepit. Not as close as being at the Fairmont, but super cool we could still see them! We loved the hotel overall. We were not provided notice that first floor rooms do allow pets until we saw many, so be aware in case you have an allergy! Overall we would come back and ask for a higher level room next visit.