This hotel is not something I would return to. Great location with mediocre customer service and horrible rooms. I am a Titanium member, and am in Scottsdale one or two weeks a month. My wife and I flew up a couple of days early to enjoy the weekend before I had to work. We checked in and I asked if we were given a quieter room and a good location. I was assured we were and it was an upgrade. We received the exact opposite. We are literally one room at the end of the hotel. We had to walk through winding falls and are on the first floor with a large glass door. People walking by all day and night looking into our room. In addition, we are in the middle of two adjoining rooms. There are literally two doors on each side of the room where it sounds like a family is in both. I can hear the man or woman snoring loudly, as though he is in the room with us. Part of me feels it is my duty to advise him that he may have sleep apnea. I was becoming concerned when he stopped breathing a couple of times.
We were never offered any information on what benefits we are offered as Titanium, nor were we advised on the different things going on in the hotel. Forget the usage of the pools. They were packed with families, drunk adults, filthy pools, and nowhere near relaxation.
Save your money and your time. Book the Four Seasons, or any hotel over this one. Checking out today and moving to another hotel.
Westin Kierland is AMAZING!
Aug 01, 2022
We had stayed here a few weeks ago and came back because we loved it so much. The second time was just as great! This resort is beautiful and the staff is great! We are especially thankful for Udi - he checked us in both times and was super helpful. He is one of the reasons we decided to go back to Westin Kierland. The amenities are amazing - so many things for adults and kids. The Scotch Library was a great experience, the food at all the restaurants is really good, and I loved that they had daily activities for the kids. We also traveled with our dog and were very pleased with how pet-friendly they are. There is definitely something for everyone here.