TripAdvisor Traveler Rating

Although my acomodation (rooms) gave me a big disappointment, the personel from the Italian restaurant Il Cantico made me feel like home and took very good care of myself. All of them were very friendly, v...ery professionals and the service was impecable. I will gladly recomend this restaurant to all of my friends.

Armando made me feel very special. Good service, good great yes awesome. Would come again. Yes good yes. The food is good, the ambience is great the service is exquisite. Come for the view… stay for the vi...ew ;). Armando me hizo sentir muy especial. Buen servicio, bueno, genial, sí, genial. Volvería. Sí, bueno, sí. La comida es buena, el ambiente es genial, el servicio es exquisito. Ven por la vista... quédate por la vista ;).

Had an amazing time with my family! The staff was great! Always very attentive and helpful and made the experience so much easier and fun for everyone! Kevin was especially lovely and did a fantastic job! ...It was very beautiful and the staff worked very hard to keep it clean and always had lots of activities everyday:)

Customer service is not great. Unfortunately we had to leave 2 days early for an unexpected tragic event at home. The hotel wouldn't even credit us a 2 night stay or refund us. The Italian restaurant was f...abulous. The rest of the food was just OK. Our room was clean and beds were good, noisy at night but with earplugs we slept OK. Beach was OK but I wouldn't take kids here because they can't swim in the ocean it was rocky. I would go back if I couldn't find a better place with better customer service.

My husband and I stayed there in March. When we first arrived, we were given “the mountain suite” as outlined by a previous guest - it’s was disguising! We immediately went to upgrade - it smelled, far a...way from the main swimming pool. We alerted our WestJet rep and we had to pay extra for a nicer room. The staff were great but I do not eat gluten and despite being to many hotels in the area before, NOT ONE THING WAS MARKED/NO ONE COULD HELP ME FIGURE IT OUT IF IT HAD GLUTEN FREE INGREDIENTS. I used my common sense but the choice of food was absolutely lacking. Breakfasts were great, the rest was not very good. Our room after our upgrade was near the pool; however, the sheets were not cleaned and only ONE hand towel that had to be used for both washing of hands and your face???? It was such an odd aspect that happens everyday to never stock up towels - added a “cheapness” to the vacation. Overall, the staff are nice, the hotel’s entertainment was great and the location wonderful; however, discussing with other guests, YOU WILL LOSE CUSTOMERS IF YOU DON’T UPGRADE YOUR FOOD AND HOUSEKEEPING. I would love some gluten free options since I also belong to other groups and I can’t recommend this hotel if you have food allergens.