TripAdvisor Traveler Rating

While the hotel and dining facilities are as good as before. My butler Jose Beccera is helpful. The conceige valvet parking broke my car, asked me to pay by my insurance first, then asked me to pay first and refund later that will take days, rather than they pay directly the cost of damage to rental company. Only after wasting my whole day holiday to negotiate and could not use the car, and escalate to senior level they are willing to pay directly, but do nothing to compensate to my loss of holiday. It is definitely bad experience!!

Amazing trip!! Joshua with Entertainment is FABULOUS and made each day so fun!! Adrian and Wendy from breakfast Buffett truly love their jobs and taking care of customers! Made so many friends and will cherish these memories!

There are two secrets locations in PV and we deliberately chose this one as it is less than a mile and a half to the malacon. I am a runner and could run into town easily on the main road in this area. There was also a nearby running track. The hotel is an amalgum of dreams and secrets - identical except secrets was adults only. This left a huge selection of restaurants, bars, pools and entertainment. We stayed on the preferred part and the extra facility of the preferred lounge bar and food spread during the day was a treat. I really liked that all inclusive here is really all inclusive, the mini bar, the cafe with the specialist coffee, the sushi bar all with zero extra charges. The atmosphere was very friendly, the staff were outstanding throughout. We had a spa bath on our deck and that was a treat.

We couldn’t recommend this company more than a five star review !! Jose Becera and Ale were very thoughtfully, accommodating great at communicating expectations for pick up and drop off, and we will use them every single time we come to Puerto, Vallarta! Thank you for the comfort of safety and timelines!

Had a fabulous time at Secrets Puerto Vallarta. From the moment we arrived, checked in and escorted to the Preferred Tower. We received excellent service from all staff, including housekeeping and Jose Becerra (butler) checked on us daily and made sure we had everything we needed. The beach views, pool vibes, activities kept us entertained. Will definitely return in the future.