TripAdvisor Traveler Rating

Great people, good food and just everything you need for an excellent vacation. Special thanks to the entertainment team - Jimmy, Theresa and Alberto!!! You guys rock ?? The beach is really nice and swimable, I recommend doing the paddle board tour in the morning. Forgot to mention the shows at nights, something not to be missed as well.

Upon Check In with Octavio we were given 5 Star service and that stayed consistent throughout the 3 night stay. This was our second time visiting this resort and we now can say we tried it all. Both the Dreams and the Secrets side for accommodations and meals. Ilcia was wonderful to talk with and book our Spa experience, AMAZING, if you only do one thing, choose a spa treatment with hydrotherapy pool. I found out this time there were CREPES, my favorite And Orlando made them perfectly just how I requested! He was a pleasure to talk with as well. Our waitstaff Abigail, Humberto were always attentive. The management went above and beyond to help find my husband pants so we could dine in the formal restaurants, so very appreciative of that service. Bordeaux chef kudos for a wonderful meal you prepared for us. Gracias gracias gracias.

Travelled from the UK to this wonderful hotel that surpassed our expectations. Room - clean, spacious with huge comfortable bed. Room serviced every day plus turn down service if you’re not in your room in the evening and minibar restocked. Beautiful view from balcony over the bay - gorgeous sunsets. We were 8th floor. I’m generally not a fan of high rise but was good to have such a great view. Great air con - much needed in Aug. Restaurants - never eaten such fantastic food in a resort (loved that no booking was required so didn’t have to clock watch) Every restaurant offered a different experience which we loved. Particularly loved the guy going round the tables in the Mexican restaurant making fresh guacamole - nice touch. Couldn’t pick a favourite restaurant as loved them all. Even at the pool snack bar (Barefoot Grill) the burgers, gyros, tacos etc are made fresh to order and delicious. The buffet restaurant is beautiful with inside or outside seating and always felt calm and efficient with staff keeping coffee and drinks topped up. Pool area is spotless, always plenty sun beds and help yourself towels (big,quality towels) . Staff coming round all day asking what you want to drink - excellent service. Loved the swim up bar. All bars have branded spirits - you just have to ask for them. I’ve seen complaints on here about cleanliness of this pool - my husband works at swimming pools and watched them testing the water and cleaning it every day. My husband enjoyed playing poker every afternoon by the pool and tried paddle boarding (great instructor with lots of knowledge of area). The evening entertainment is low key and the hotel is generally quiet by 11pm but we didn’t mind as it meant we were up early in the mornings to enjoy the day. Other guests said Puerta Vallarta (5 mins in taxi) was great for a night out if you wanted to party into the night. Only negative we had was being met with some hard sell for spa treatments etc on arrival after check in. We had at this time been travelling for 21 hours and just wanted to get to our room. Would we go back here - a huge yes. Would we recommend it to others - yes!

The property shows signs of aging. The room we stayed in seemed dated but cleaning and had beautiful view of ocean and pool area. There were some construction in the Dream side with noise disruption. Cocktails were watered down and tasted subpar. Restaurants were hit and miss for us as well. Staff were friendly and helpful.

I’ll suggest to improve the minibar and coffee refill… We received an EXCELLENT service from all the staff: waitress, barman, front desk (Enrique called as Pollo), at the pool amenities (Fernando), Hugo the “mesero”