Secrets Vallarta Bay Puerto Vallarta reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

9223 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Absolutely amazing trip

Holly T on Feb 03, 2023

We had such an excellent stay here. Everything was so luxurious, from the room, to the meals, to the pools. Carlos Miranda and Jose Becerra were exceptional and treated us like royalty during our stay. They offered anything we needed. We can't say enough good things about our stay here. We would definitely return!

TripAdvisor users rated this property 5 out of 5

Secrets Home away from Home

Kristina N on Feb 02, 2023

Home away from home. Always treated above and beyond. Never disappointed. Carlos Miranda and Jose Becerra made sure to meet our every whim. Extra pillows, dinner arrangements, help with future reservations, you name it. Mario G kept us comfortable at the pools and in the Cabanas. Francisco at Capers always makes us feel special, Buen Provecho. Fatima D. helped in understanding and appreciating our membership. We'll be back before you know it.

TripAdvisor users rated this property 5 out of 5

Great resort

Julie R on Feb 02, 2023

One of the best resorts we’ve been to. Rooms were top notch as was the view. The staff are amazing, especially Wendy, Edgar and Maria in the breakfast cafe and Omar at the pool bar. Amazing and caring staff that went above and beyond to help make our stay wonderful.

TripAdvisor users rated this property 5 out of 5

Great experience

12-041526 (Codlea, Romania) on Feb 02, 2023

Superb location ! Great stuff but outstanding customer support by Carlos Miranda … he can handle any need of a customer fast, he’s in top of the game, beside he’s very nice and always smiling !!! Great asset for the company!

TripAdvisor users rated this property 3 out of 5

Disappointed with Secrets and Hyatt

M5301HWtoddw on Feb 01, 2023

Last November we booked a couples getaway week thinking that it would be great to go to an adult only (no kids / excess noise) all inclusive. Very disappointed there is a convention put on by a supplier, who paid for all of the their guest, going for 3 weeks with 950 people rotating every 5 days. Keep in mind that the hotel (Secrets/dreams) has a capacity of 600 couple (1200 people). So the people from the convention did not pay for anything and are here to party... Have taken over the resort, pools, restaurants, etc., So much for a nice adult only getaway with other adults that wanted a romantic week...To add insult to injury. * We paid for a Junior Ocean view suite, that the AC did not work for the first 3 days, it took a repair person two different attempts to fixt it. * The Jacuzzi tub would not turn on the first two days. - Once they reset it, only half of the jets work. To be fair, our staff has been very nice. However, the AMR people have been very pushy to get us to sign up with Hyatt's Inclusive collection to the tune of $24,000 for a membership. Seems disingenuous, maybe AMR/Hyatt and Amstar should have told us about this convention and suggested one of their other resorts for this week. I'm sure they don't care about our review.... making a ton of money off of this company that has the resort almost full.

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