The service is the best we love this place...the activities staff Leo, Bianka, Tino, chema and Sergio...we love the concierge they are attentive and friendly mago the best....Janet my housekeeper...Ernesto the waiter nice person
Monse and Ramon
Jan 26, 2023
We are very happy in this resort because everyone are fantastic with us...the guys in the front desk Jose, the housekeeper yanet, the service around to the pool with Ernesto he is very nice, monserrat and Ramon they are the best in this resort if we need something they help me...the activities staff very friendly Sergio Navarro.. Betty good lady
Not bad but can improve
(St. Pete Beach, Florida)
Jan 25, 2023
Ernesto is a great waiter. Some staff appear grumpy, like they are doing you a favor by bringing you food and drinks. That is not a service you want to receive in all included resource.
But many staff members are genuinely happy to help and serve.
Pre-arrival concierge Michelle is pretty terrible. She lied to me a few times, solicited cash from me.
Front desk staff is hit or miss but mostly unhappy and grumpy.
Food is pretty amazing at all restaurants, chefs are really good.
Overall more positives than negatives but they can definitely improve delivery of services.
Love This Place
Jan 25, 2023
We love this place. It’s all about the people and the location and the amenities. The rooms are not as plush as some. Housekeeping had a few challenges when the resort was 100% full, but perfect on other days. The wait staff in all places were genuine and efficient and we bonded with many of them. We didn’t’ do the All Inclusive approach, but ate three places enough to make friends with individual people. Ignacio makes a great omelet. Other breakfast wait folks who warmed our hearts were Celestino, Eriberto and Etelvina (I hope I got the spelling correctly there.) We ate and drank at Patron’s and David was our regular waiter (wonderful) and Cesar and Leo managed to memorize and make our drinks as soon as we entered late afternoons and twice for dinner. Edgar treated us like royalty during our two visits to the Sports Bar when the NFL called us. On another note, the grounds are lovely, the weather was perfect, and the beach is gorgeous. The workout room was terrific and the only problem was that 2 days it was very crowded (we worked out almost everyday). We love that the buildings are only 6 floors high and so different than the skyscraper hotels on either side of this place. The pools are great and we loved reading for a lot of the day there. For us, it’s just right.
The best resort!
Jan 25, 2023
We love Villa Del Palmar. We just got back from our second trip to the resort and had the most amazing time. Hats off to Alex, Jared and Hugo for taking extra special care of us and constantly making sure we had everything we needed. We are already planning our next trip.