TripAdvisor Traveler Rating

The staff at Catalonia Bayahibe are THE BEST!!! Mauricio is a fantastic concierge. The Butlers: Gary, Kelvin, Freddy and Wilson are more than butlers, they are familia Dominicana. Lissett makes the most amazing piña coladas at the Terrace Bar. Staff at all the restaurants are amazingly welcoming.

(+) The biggest advantage of this place is the beach. One of the best beaches in terms of water quality, colour, sand, lack of waves, length and width and absence of sargassum. We really enjoyed swimming in the sea ! Rooms were spacious, refurbished, good quality mattress, nice layout of the premises and pleasant vibes due to the gardens and the architecture. (-) We found the facilities underwhelming for the privileged price we paid. We paid for the privileged pack but it's really a waste of money as others have said. No point in getting it, the food on the privileged restaurant was mediocre and there are no other real privileges on the package. We tried booking in the other restaurants as soon as we checked in and only one of them had availability which was very disappointing. In any case we ate best of all in the general buffet. Only one bar available for the evening. I would come back to Bayahibe as the sea and beach were amazing but not to this hotel.

Avoid if you can - sadly we couldn’t. This was the most unpleasant customer service experience of my life. My family - 83 year old father with dementia and my 58 year old sister and I were put in this hotel overnight by TUI because of an aircraft issue. Victor the reception manager could not have been more unpleasant or unhelpful. He insisted he had no rooms apart from a ‘family room’ which consisted of two small double beds 6 inches apart and a shower enclosure with a clear glass door. He bought my very robust sister to tears. He deliberately kept just waiting so long that eventually I had no choice but to accept this room which then really upset my poor father. My sister and I had to sleep on the beach as it was not appropriate or possible to share with my father. We spoke with guest services during the daytime about the accommodation and about Victor’s attitude but they didn’t care either. Angelica seemed to regard two ladies in their late 50s having to spend the night sleeping on the beach as an ‘inconvenience’. I have since discovered other passengers were placed in singles/doubles which reveals that Victor was being untruthful and deliberately unhelpful.

Absolutely amazing place to vacation. Great food and drinks with professional staff. Beautiful and modern hotel with nice architecture. Huge beach with clear water.

Rooms not suitable for sharing with kids. Especially the toilet and bathroom, with the glass doors.