TripAdvisor Traveler Rating

Avoid if you can - sadly we couldn’t. This was the most unpleasant customer service experience of my life. My family - 83 year old father with dementia and my 58 year old sister and I were put in this hotel overnight by TUI because of an aircraft issue. Victor the reception manager could not have been more unpleasant or unhelpful. He insisted he had no rooms apart from a ‘family room’ which consisted of two small double beds 6 inches apart and a shower enclosure with a clear glass door. He bought my very robust sister to tears. He deliberately kept just waiting so long that eventually I had no choice but to accept this room which then really upset my poor father. My sister and I had to sleep on the beach as it was not appropriate or possible to share with my father. We spoke with guest services during the daytime about the accommodation and about Victor’s attitude but they didn’t care either. Angelica seemed to regard two ladies in their late 50s having to spend the night sleeping on the beach as an ‘inconvenience’. I have since discovered other passengers were placed in singles/doubles which reveals that Victor was being untruthful and deliberately unhelpful.

Absolutely amazing place to vacation. Great food and drinks with professional staff. Beautiful and modern hotel with nice architecture. Huge beach with clear water.

Rooms not suitable for sharing with kids. Especially the toilet and bathroom, with the glass doors.

The resort is clean. Service is very poor. Staff do not speak English and they have no idea how to provide hospitality. I was booked in another resort and found out last minute my resort over booked so I was forced here. I booked the best room and paid accordingly. However my room was privileged deluxe, sounds good but, means average. There is no adult pool, kids running around everywhere. I would expect a designated area for kids. There is one pool swim up bar maybe 6 seats. Service there poor. Beach area bars, no idea how to serve. Smoking permitted everywhere, not pleasant. There is only 1 pool, no designated areas. I came here for a vacation and I stopped tipping after 2nd day. The resort staff do not deserve my money. I complained and issues I had at the guest services and talked to Silvio. He provided the standard responses. I understand and I am sorry. There is no manager on site here. If you like to have sun, no service and mediocre accommodation this is the place to come. Save yourself the tipping money at a minimum. Order a bottle of wine and pour it yourself, is that a 5 star service? Go to a buffet and not be offered drinks? It’s so disappointing I would rather stay home. I suspect this will be the next Cuba. There are better places to go. Sadly resorts like this give the entire Dominican hospitality a bad reputation.

Fabulous location, grounds, and room. A good choice of restaurants, however we found the food in most to be bland. Fresh ingredients, nicely presented but without taste. Our room was fabulous but, next to the power generator so we lived with a constant humming sound! Majority of Staff were friendly & helpful. Generally we were overwhelmed with the beauty of the hotel but certain aspects prevented giving it a 5 * rating. We will return.