Great looking hotel, great staff and grounds, even in it’s opening stages with continuous construction being done on the property. Highly recommend Nikos restaurant !!

Update: Our Experience Improved Significantly I wanted to update my original review because, although the construction issues and challenges we experienced at the beginning of our stay were very real, several members of the Grand Punta Cana team worked hard to turn things around. I spoke with Cinthia from Public Relations, who listened carefully to our concerns and was extremely attentive and apologetic. She acknowledged the obvious construction-related issues and did everything she could to make the remainder of our stay as positive and enjoyable as possible. Her responsiveness and genuine concern made a meaningful difference in our experience. I would also especially like to recognize Suje, whose warm, enthusiastic, and genuine personality made our girls feel special. She took the time to learn them by name and led fun, engaging activities at the pool that became a highlight of their vacation. We also received extraordinary service from several staff members, particularly Ricky at Carvao, Raul at the pool, Oscar at the bowling alley, and Gary, who assisted us with spa reservations. Each of them were friendly, attentive, and helped make our time at the resort much more enjoyable. While our stay had a very difficult beginning, the care and effort shown by these individuals changed our overall impression. We truly appreciate how hard they worked to address our concerns and create positive memories for our family. We are now looking forward to returning and seeing the resort once the construction is complete.