El Dorado Royale reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

17561 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Not worth the money

OnAir67862975232 on Jul 06, 2024

It was always dirty and smelled bad around our room. The only buffet option is for breakfast, so if you don’t have a dinner reservation you have to go all the way over to the generations resort for their buffet, which was very good. D’Italia was terrible and meats were so over cooked we could not chew them and left hungry. Some staff were great and very attentive, but many others seemed show contempt for questions or requests. If bars were empty some bartenders were reluctant to serve us even though it was during open hours. Some restaurants were closed when they said they were open, and it was very difficult to find any food between 4 and 6 pm. There are no staff members walking around taking drink orders at the pool, so you have to go into the pool or one of the 2 bars on land in order to get a drink. We also found it odd that there were no drink menus or specialty drinks at any restaurants, you had to know what you wanted, and there were no interesting options. We loved the spa at casitas, and liked that there were many options for restaurants at the other resorts, but they were quite far away. There are also no options to hang out on the beach without paying extra, which seemed super weird.

TripAdvisor users rated this property 4 out of 5

Some calm in the storm.

michaeleT2073VQ on Jul 01, 2024

Tropical storm Alberto arrived just as we did, but it did not stop us from having a relaxing time. This resort is a bit spread out, with some restaurants being over at Generations, but the shuttle carts (with rain flaps) were always readily available, and the resort umbrellas kept us mostly dry to make our dinner reservations. The concierge service specifically for exchange members was very helpful in setting up our dance card for the week, and we had very few waves outside of those caused from the storm, which knocked out our television (probably a good thing). Fuentes dinner theater was a real treat, and worth the small additional fee.

TripAdvisor users rated this property 5 out of 5

The staff makes the experience!

Erin S on Jun 13, 2024

The El Dorado is a special place. We recently returned for the first time in six years and were anxious to see how COVID and the hurricanes changed the place. While we miss the pier and JoJos terribly, we were happy to see that the place really has only gotten better! The grounds are immaculate, staff so kind and considerate, and the food is incredible. My husband is allergic to gluten and everyone was incredibly accommodating. Not a single meal went by without him being catered to so he could eat food just as delicious as everyone else’s. Mari and Luz were hostesses at Cocatal and Kick Bar, and they remembered us every time they saw us. Our butlers David and Hugo, along with Adrian from the concierge office, took care of our every need. Using WhatsApp to communicate with them is an amazing enhancement! Never did we wait more than 15 minutes for something, whether it was a bucket of ice or help opening our safe. It truly was hard to say goodbye to these amazing people who took such good care of us, as if we were their own family/friends. We love the Spot pool because it’s quiet and tucked away. Noe and Julio were bartending at the Spot pool and they took great care of us every day. Isaac, Fernando, and Jorge from Lomas Travel ensured that our time getting to and from the resort was smooth and pleasant. 10/10 trip, can’t wait for the next one!

TripAdvisor users rated this property 2 out of 5

Not luxury

victoriacD9741LQ (Dartford, United Kingdom) on Jun 09, 2024

This is the first 5* star hotel I’ve been to that does not give you champagne, not even on arrival. Paid for all inclusive but that’s not what you receive. Constantly trying to charge you extra. This is also the first hotel that won’t provide you with a universal charger once again they wanted extra money. The hotel was pretty but the smell ruined the whole trip. The food was mediocre, once again was pretty but bland. The country has too many daily charges and fines. I would not return to Mexico. My bag was stolen on an excursion and never recovered either. My your looking for a luxury hotel don’t go to this one.

TripAdvisor users rated this property 5 out of 5

Wedding Group at El Dorado Royale

Ariel M on Jun 07, 2024

We already wish we were back at El Dorado Royale with our friends and family!! We visited 5/14 - 5/20 and brought our loved ones with us for our wedding. Although we held our actual wedding offsite, our room block was at Royale and we held our rehearsal dinner and welcome party also on the property (at Generations). All of our guests cannot stop raving about the experience - the pools were so much fun, the food was amazing considering it was all inclusive, the staff were all so friendly, the grounds were beautiful and well-kept...the list can go on! We cannot wait to go back; maybe we'll have an annual "vow renewal" aka an annual friends and family trip! If you are getting married there or really holding any event, I cannot recommend Miriam (Groups and Convention Manager) enough. I want to be friends with her forever she is just so kind, amazing at her job, and truly cares about her guests. She coordinated our rehearsal dinner and welcome party seamlessly. She worked with the budget we had, providing multiple options and never pressuring us to do/not do something. We brought decorations from home for our welcome party and I did not realize how much me + my family collectively brought until it was all in one room and I was assembling it for Miriam to take and set up. She was so understanding, sweet and even excited about the decorations. She and another amazing woman (I sadly cannot remember her name) both teamed up to set our disco welcome party up. All of our guests were blown away with the resort, and the venue (Generations pier).

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