TripAdvisor Traveler Rating

Just returned from our annual vacation at Royal. We have seen many changes over the years, some good some bad. The staff is what’s always makes this place wonderful. They make us feel like family and have become friends with us over the years. We keep in touch with many of them and so look forward to spending time with them. At Cocotal we had the pleasure of being served by the great Celestino, Victor, and Noah. Our good friend Alex ( omelette chef extraordinaire) is having time off so we very much missed seeing him this trip, but breakfast was still great. We visited with our good friends Antonio and Mauricio at La Isla for lunch also, but we missed seeing their smiling faces at Cocotal this trip. Lunch at Kick and Spot were very good, we spent most of our time at Fuentes pool as it was close to our rooms at building 52. We had wonderful pool drink service every day, and the bartenders at the swim up and at Kick did a great job. We saw our friend Issac at pool 31 for a Bahama Mama ( his are the best) but the best part of our visit was spending time with the Man the Legend Caesar. He moved around while we were there but we just followed. lol. Such a wonderful person and the hardest worker, every beverage he makes is made with care, he truly is a professional. Our good friend Videl was working in a restaurant (D’italia Casitas) so we didn’t get much time with him, but fit in a big hug and a couple quick hellos. Our butler Alvaro was wonderful, such a nice person and came through for all our requests and shuttle drivers were fabulous also. Always showing up just when we needed. So happy to visit our friend Luis also, he is a butler at Generations now, such a great person. The weather was very hot and humid during our stay, with a few thunder showers. Our transportation was booked through Lomas and was on time and perfect as usual. We arrived at Cancun Airport at 5pm and had no long lines at immigration, but our brother arrived at 2pm and said it was extremely busy with long lines, so I think we just got lucky. We did room service the first night as there are basically no other options. They need to fix that, La Isla should be open for dinner again, it was always a place to just walk up to since Jojo’s is gone. We met and heard many frustrated and even angry (hangry) people while there. The Pizza place is the other option but serving only Pizza, no salad or other option, no dessert? This is strange to us as we have visited so many times and this change makes no sense. By the way cheese burger from room service arrived completely raw, even though we said well done. Couldn’t even eat. Management needs to fix the dinner nightmare at Royal. Telling people to go to Generations Chefs Market is ridiculous, you’ve booked to stay at an Adults only and are sent to a Family resort to find food? This is very bad! Probably the biggest complaint, I actually can’t fathom what the management is thinking? Our reservations were all good as we did it immediately when we got there. Sante fe, D’italia Casitas, and Jade were the stand outs. Kampai was just ok this trip which is surprising as it’s always been our favourite. Menu has been shrunk and food was very salty. D’italia Villas has had a menu change, not Italian any more and people said the food was awful, glad we skipped it. I hope that Management will pay attention to dinner problems at Royal, no one expects to book a vacation and not be able to eat dinner on the first night. Hopefully things improve as we would hate to have to go somewhere different.

The resort is spotless and the staff go above and beyond to ensure you want for nothing while you are there. The all inclusive package allows you access to three resorts giving you many options for restaurants, bars and pools. Excursions were also very well planned and a tone of fun.

This was our first big trip as a couple ever! The El Dorado Royal did not disappoint!! As soon as you step onto the resort, you are treated like family. ALL the staff on the resort are AWESOME! The bellboy, Felipe, made us feel right at home. I was surprised when he remembered who we were when he saw us!! That is GREAT customer service!! Our concierge Ivan Ceuves was SPECTACULAR!! He answered all of our questions ( which were many)! He helped book our excursion and made sure that we were well taken care of while we were there!! The El Dorado Royal is very lucky to have him!! We also thought that Giurmo( I am sure that my spelling is not correct) and Gabriel from Kick were SPECTACULAR!! They both made us feel welcome, and their service was EXCELLENT!! Our expectations were met, and then some!!!!! We can't wait to come back!

Just back from a fantastic week at Eldorado Royale in March. This was a couple's trip for my wife and I. We get away somewhere hot for a week each March (recent years we visited Planet Hollywood Adult Scene and Majestic Elegance both in Playa Mujeres and before that Majestic Elegance and Breathless in Punta Cana) to give some perspective on our recent experiences. Our goal this year was to find a more relaxed adults-only resort and the Royale definitely delivered, with this being one of our best all-inclusive vacations, especially in terms of the food which was exceptional. Check-in - our Air Canada flight was late, so we checked in later then expected. The front desk staff started strongly, ordering a drink of choice which arrived quickly. Unfortunately, things then went wrong and we were informed by the staff that our room category was "over-sold" and we would have to be moved to the Generations Resort for our vacation. We complained very strongly that this was unacceptable - we had booked in October 2024. This quickly changed to moving to Generations for one night and then we would be given a room up-grade- Ocean-view. This was more acceptable, and we moved to Generations for one night. This seems to be a somewhat common practice with the resort. Our room at Generations was extremely modern and large, a 2nd floor with a swim-out pool that runs the length of the building. Generations has a very modern look, more of a traditional multi-floor hotel and small foot-print - limited loungers around the pool and limited shade. We did find a comfortable bali bed on the beach for the first part of our 1st day. Thankfully, our room was available mid-afternoon and we made our way back to the Royale - no call from manager, as was promised. Royale Rooms - as many people have shared, the rooms are somewhat dated, but very clean well equipped and functional. Our fridge was always fully stocked (tip left in fridge each day), the king-size bed was very comfortable, the AC worked flawlessly, maid service exceptional, safe worked - no issues at all. We did notice that some buildings were under renovations and some have been completed, so would be nice to see what the updated rooms look like. Food - As I previously shared, we found the food to be exceptional every where we ate. The Chef's Market (buffet) at Generations, while a much smaller buffet then many resorts, offered high quality options for dinner and breakfast. We enjoyed our first lunch at the Palms - open air, beach front restaurant at Generations which was very good (service was extremely slow - like we were forgotten). D'Italian Villas at the Royale was really a Mediterranean focused menu (Greek, Spanish, Middle Eastern dishes) which we very much enjoyed - the Croatian Veal and Greek salad were exceptional, as were the Porkchetta and Seafood rice - full of seafood and desserts were great as well - bacclava and cheese cake. Rincon is the Mexican restaurant at night and offer breakfast as well. We enjoyed the Mexican focused breakfast - Ranchero Eggs and fresh OJ and great coffee. As well we did enjoy the traditional Mexican dinner - a mole chicken burrito dish was unique and excellent. Cocotal is the main breakfast buffet in main building, below the lobby - this offered a more standard breakfast buffet, with eggs made to order and all the common buffet items. We enjoyed dinners at both Kampai (in Casitas) and Jade (Generations) which we found quite similar with a wide variety of Asian dishes - sushi, soups, entrees - poke bowls, teppanaki bowls. For other lunches - we enjoyed the Spot lunch buffet - smaller but very good, with pasta made to order; went to the La Cababa Pizza twice (by main pool) which offered great wood fired pizza, nachos, wings and even burgers; and we went to Kick twice - small place on beach at south end of resort - with a small menu, but extremely good - salads, sandwiches wraps and burgers. Food experiences not to be missed - Fluentes Dinner show - it is an up-charge, but it is a great show the the meal is fantastic - 5 course - we attended the Fire Show - had great appetizers and wonderful cedar plank salmon and main course of the best steak - tenderloin I have ever had in Mexico. Mexican Night - Tuesday - ballroom - a fun party night - food was very good, taco stations, carvery, many unique items - worth going. Finally room service - we booked coffee and pastries daily - staff always on time and coffee hot and great pastries. Beach - as many people have shared - the beach is not great - with the erosion from previous hurricanes, it has left many rock reefs exposed as well as many man-made concrete structures designed to limit erosion exposed. If your passion is a great beach for walking and swimming - this would be a challenge. But if you like to hangout at the beach, there are many lounges and Bali Beds for people to use. Pools - the Royale offers 5 pools, plus "lazy-like-rivers" connecting some swim-up rooms to the pools. The main activity pool - La Isla is the busiest with the most loungers. We divide our time between Fluentes and Spot pools - which were a little quieter and offered Bali Beds and padded loungers. Both pools have swim-up bars and are connected by a channel which you can walk/swim through. Getting a seat the pools is somewhat competitive - if you want your choice of seats - best to be out by 7am. Staff - I used the virtual concierge several times on the App - very helpful - needed extra pillows in our room - sent a message and they were in the room when we returned. , service generally very good, but not always. Shout outs to several staff - David at D'Italian Villas was exceptional, Vlad at Kick was great - anticipated our needs; Daisy at Rincon provided great service; Luis - bartender at Spot pool - made the best drinks (great Long Island IceTea); Guillermo at Fluentes dinner was fantastic; Paulo - guitarist at Fluentes dinner - exceptional talent; and Victor Spa service sales - is a great representative for the resort. Spa - We did a couples relax massage on the beach - staff were very good and location was perfect with the sound of the surf and light breeze. Extras - the resorts does provide various activities and excursion - Maroma Beach, etc, but we just relaxed - many people we spoke to enjoyed the provided activities. Positives - landscape - lushness of the resort, mature tropical which we very much enjoyed. Towel service - bins of beach towels throughout the resort by each pool area, never a challenge to get a towel. Challenges - as with many resort - getting a lounger of choice means getting out early ; staff service - generally very good, but some gaps; bookings - rooms - being "over-sold" and moved to another resort - unacceptable; - online app for restaurant bookings - can be limited in terms of options / times - need to do immediately. Size of resort - we enjoyed the distances walked - we walked everywhere and never took the shuttles and we never had less then 10 000 steps, with most days far more. This could be a challenge for individuals with mobility issues. Overall a fantastic adults-only resort and complex - we are very interested in visiting the Casitas in the future.

This review is for Exotic Traveler Club/Membership. The resort was nice and I would return. Food was good. Rooms not so great. Service was great. But they HARD SELL on the club and I would NOT AT ALL recommend that you sign up. RUN. JUST SAY NO. WORST CUSTOMER EXPERIENCE EVER. #currentmember Stay at the resort but do NOT join the Exotic Traveler Club.