TripAdvisor Traveler Rating

My Husband and I went to the El Dorado Royale for our Honeymoon November 25th - December 2nd and we had such a wonderful time and would definitely go back. Few things to mention : - we stayed in the Swim Up suite in the 1400s, and though the room itself was a bit dated, but the bed was very comfortable ! With respect to room service it was awesome and quite fast ! The one thing I would note is that when house keeping comes, there is a separate group that will come and stock the fridge with Beverages and we are BIG water consumers, so we found that when we did get house keeping, our fridge was not often stocked and we would have to call to get them to have the separate group come to replenish the waters. - outside of the 1400s, there is the separate concierge office where you book you dinner reservations, we dealt primarily with “Reina” (I hope I spelt that correctly) and she was just the sweetest - we just adored her ! She had all the answers to our questions and was very helpful ! - Our top lunch spots were the Pizza resteraunt next to the main pool, and their pizza was lights out ! Very delicious. Our second favourite was the burger spot on the beach.. best burger I have had in a long time !! - The A Le Cartes were good. The portions however are quite small, so with respect to appies, we often ordered doubles of what we wanted and our favourite was the Japanese restaurant ! It was very good. - The grounds were absolutely STUNNING and very well maintained. The lushness was so beautiful ! And my husband and I were just overall very impressed with the resort. - my husbands favourite was the swing bar on the beach and his go-to bartender was “Luis”, he was so kind and just and all around awesome guy ! With that being said, all the employees were very nice and so welcoming and polite ! - we would definitely recommend a massage in the bungalows just along the beach ! They are a bit pricey, but it was a so relaxing and they did such a great job ! - The beaches were not the greatest, but we had known that going into booking, but we still enjoyed them ! Our go to spot (aside from our own room) was the pool to the right as you are walking to the burger spot ! It was mellow and perfect for just floating and enjoying a bevie ! All in all it was a great trip and we are so appreciative of our time there with one another !

?? Resort Experience Summary ? Overall Vibe * Better than expected based on negative online reviews. * Good value for the price point, though not a "true 5-star resort." * Service was good and staff were friendly. ??? Food & Dining * Overall food was OK; often an excellent appetizer followed by a lacking main course. * Favorite Restaurant: Santa Fe. * Room service was good and delivered quickly. * The Bad: Dinner reservations were hard to come by (though you found a website workaround).I was able to make all but 2 reservations online. ?? Accommodation & Arrival * Received a free upgrade to an ocean-facing room in Building 17. * Drawbacks: Second floor, no stairs, and close to the noisy entertainment area. * Arrival: Welcome drink provided; quick buggy ride, and staff carried bags. ?? The Good * Pool Activities: Afternoon events like hat painting and dance classes at La Isla pool. * Standout Staff: Agustin (server at La Isla Pool) and Celestino (server at Cocotal). * Entertainment: Night time shows were fun (but not "WOW"). * Amenities: Beautiful grounds and good poolside pizza. ?? The Bad * Logistics: Lack of signage and poor cart service for a large resort. * Ambiance: Inadequate lighting on the grounds at night. * Pool/Beach: No beach seating at the Royal Section; main pool had "towel game"; quiet pool lacked shade. * Noise: Loud mariachi band in Rincon during dinner. ?? Important FYI (Timeshare & Reservations) * You can access a resort website to make most dinner reservations, bypassing the concierge. * The concierge meeting is where the timeshare pitch begins. You may need to visit for all dinner reservations. Overall a great experience! Nice clean room, good service, beautiful grounds. Just another great day in paradise!!! No regrets here!

Great resort for pools, and food, although limited menus. Not great for beach as the beach is limited and many areas of beach for members only. You are not allowed in the sea. There are massive WWII looking boulders all along the resort sea front: Nice atmosphere and the staff are the most polite and friendly around. The rooms in the luxury suites need refurbishment imo. We have stayed before and there were a lot of things we noticed that wasn’t the same. The “fly me to the moon” light up sign gone from the candle lit dinner space. Neon “Mexico is always ideal” sign in guacamayas broken. Have to pay for Bali beds around the la Isla pool. Drinking out of the coconuts are now charged to your room instead of free. No bbq around la Isla during the pool foam party. And the foam?!? There was hardly any this year?! Not allowed to swim in casitas pools, even though there are plenty and sometimes only 1 couple per pool being served by one very bored barman. Shops on resort very over priced. Be careful when sat at the swim up bar, I had my drink refilled a lot while i wasn’t looking. Which you’d think is a bonus but very dangerous when it’s red wine!

Just returned from 7 nights at the El Dorado Royale and enjoyed every minute!! After reading some reviews, I wasn't sure what to expect, but was extremely pleased with everything! The staff are friendly, helpful and attentive, always striving to make sure you have everything you need. We ended up with an oceanfront room and the view was stunning! The rooms, although slightly dated in certain aspects, were very clean and well appointed. All of the restaurants we tried were amazing and we enjoyed every meal we had.....the Mediterranean being our favourite. We ordered room service for two breakfasts and one dinner and service was great and food was tasty. We never experienced any issues with getting a shuttle to some of the restaurants that are farther away. There are lots of pools away from from the main pool, so always a quieter place if you want. There were many daily activities, including a cooking class that we enjoyed so much. Would not hesitate to recommend this resort to anyone!

Save your time and money and go anywhere but here. The front desk told us a couple of things gave us a map and told us come back around 3pm. Once we finally got our room it was absolutely pathetic how outdated old and unsanitary the room was. Mold all over the shower and all in the bath tub. Let’s not mention there’s a huge glass wall in the bathroom and the door to the shower and toilet are both glass and didn’t even close properly. Zero privacy. There was a huge “vent” where the shower was and it was literally just a cut out hole in the wall where any insects could come right into your room. You could also hear every sound outside your room door because of this. There was animal feces in the stairwells almost everyday. One time some stayed there for 3 days!! Anytime it rained the stairs had over an inch of water pooling everywhere making it a total hazard during the day and especially at night. We were told we had to meet with our “concierge” to book all our dinner reservations. When we went we waited almost an hour to get in to actually speak with them because you have to go to your specific one not any of them. Once we got in both the lady’s were so fake it was pathetic. When asking how much a massage was for couples they told us like $400 usd but if we came back before 1pm they say it would be $200 usd. Once they realized we weren’t buying anything they were selling they were so rude and made me feel so uncomfortable. When we went to book the “free excursions” with lomas travel in the lobby that was a total joke. We booked to go to Playa Del Carmen which included tequila tasting and visiting a jewelry store. The day we booked I become ill due to something I ate I wanted to reschedule. When we went back to reschedule there was this gentleman with glasses that told us we needed to pay a no show fee. He then said but I’ll wave that fee once he realized we weren’t going to pay him anything. He then confirmed we were rebooked for the following day. When we went back the next day we were told we were never booked in at all. It was a total joke!! When we were sitting talking to Lomas Travel another couple came up and started asking about the “free excursions” and he told them nothings free and proceeded to tell them they have to pay. Total joke!! One day we went to the main pool and not knowing there was over 10 cabana beds that were completely empty so we sat in one for over 3 hours and were enjoying ourselves. Until a lady came over and told us we have to leave because we didn’t pay for the cabana. And when we asked how we could pay for it and reserve it she said we couldn’t. When we brought this up to the “supervisor” in the lobby she didn’t even blink once she could have cared less. We were told room service is 24 hours that isn’t true at all. We ordered once and it took over 2 hours and the food was absolutely pitiful. The drinks were so inconsistent it was depressing I could never get a good proper drink. This place may be big and lots of amenities/restaurants but the service and quality is absolute garbage. It is nowhere near a 5 star at all!! On a good day maybe a 3 star.