Hyatt Vivid Playa del Carmen (Formerly Hilton Playa del Carmen, All-inclusive Resort) reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.8
  • Location 4.8
  • Rooms 4.7
  • Service 4.7
  • Value 4.5

24247 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Nice

Climber32595520445 on May 02, 2026

Very nice place! but probably not worth the price for what they have (compared to other highly rated resorts in Mexico). And a lot of walking to get anything.

TripAdvisor users rated this property 5 out of 5

Hyatt Vivid Playa del Carmen Dream Vacation!

mdking03 (Olathe, Kansas) on May 01, 2026

We loved everything. Best restaurants are Pelicanos and Asiana. The pool and swim up bar were the best time during the day, including pool volleyball. Not the best beach experience as there was a lot of seaweed and small area of beach. Although everything else at the resort made up for it. They had workers around the clock working removing the seaweed which was a hard, full time job. The service and crew at the resort were the absolute best! We had a great time. Highly recommend the swim-up rooms.

TripAdvisor users rated this property 5 out of 5

First Time in Playa del Carmen

Mike L (Shakopee, Minnesota) on May 01, 2026

We stayed here for our friend’s wedding and had such a wonderful experience from beginning to end. The location was beautiful and convenient, making it easy to relax and enjoy every moment of the celebration. The staff truly stood out during our stay — everyone was warm, attentive, and genuinely helpful, always going out of their way to make guests feel welcomed and comfortable. The pool area was large, clean, and a lot of fun, especially during the afternoons when everyone gathered together to unwind. There were also several great food options throughout the property, and every meal we had was enjoyable. Overall, the resort created the perfect atmosphere for celebrating with friends and making lasting memories.

TripAdvisor users rated this property 5 out of 5

Book it!

Ashlee C (West Palm Beach, Florida) on Apr 30, 2026

This resort is located at the perfect location. Right downtown walking distance to everything you need. The ride from the airport is a little distance, but the right driver makes it fun. The staff is amazing from the time you arrive until you leave. We picked this resort solely for the jacuzzi tub which was an amazing feature after a long say of exploring Mexico. Definitely bring a ton of sunscreen we spent everyday in the pool alotnif daytime party activities. This is not a party resort though so expect to be in bed by 11pm unless you find local activities. Which we did go clubbing down 5th ave! All in all highly recommend this resort ????

TripAdvisor users rated this property 4 out of 5

Birthday gateway

Mayela A (Chicago, Illinois) on Apr 30, 2026

Great adult resort. Celebrated my birthday and anniversary. Staff provided complimentary desserts throughout our stay. The cabana service is a great add-on. The pool was big and the property also has a "quiet" pool. Always found a pool bed/chair. Best restaurant was Asiana. Spice had great variety of food througout the day. The spa had excellent service the male massage therapists Samuel and I don't recall the other gentlemen but they are definitely experienced and our massages were 10/10, enjoyed they hydrotherapy as well. I just wished the entertainers were more engaging, especially during the foam pool party. The best night activity was the silent disco and karaoke. But overall it was a great stay and do recommend.

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