TripAdvisor Traveler Rating

First time visit dec 8th-16th. Check in went very smoothly. This is a huge resort utilize the cart service. Grounds are amazing and the staff work so tirelessly keeping everything clean. Room was ok did the job for 8 days . The pool and entrainment staff do a smoking job especially the foam party. Food was ok lots of variety. Drinks were good bar tenders will make almost anything you request. Staff are very friendly. The wildlife on site is amazing and just the sheer ora of the site.

Just returned from beach resort ..firstly the grounds are beautiful and well kept , The food is ok but nothing special , The rooms at beach are badly needing to be renovated , ,very tired and dated and the balcony wasnt inviting to sit in , the rooms were cleaned every day , fresh towels etc , but the floors never washed and they felt grubby The pool at first glimpse looks amazing but when closer and in it you see how tired it is with cracked tiles and in pool loungers looking weather beating, the pool bar is not inviting ,it's badly needing spruced Up with a kick of paint and bar stools in the pool are the most uncomfortable seats imaginable , with a rough coating on them that is not nice to sit on , and they are so close to the bar you can't tuck your legs in , The cocktails are disappointing all made with pre mixer canisters ,and little alcohol and no garnish , Other factor is the resort is a little isolated from Plata del Carmen ,and only reachable by taxi , around 30 mins or hotel transport , but that only goes twice a day and your limited to time spent there , Entertainment was ok , again not spectacular and a lot of time wasted with entertainment team trying to make a full of guests before shows etc to kill time If I was returning a week would be long enough in this resort as second week is repetitive I would also not return to beach as it's old and tired ,I'd go to Lindo or Maya , ,I know you get what you pay for ,but this is advertised as a 5 star resort ,probably joia is 5 star and it works it's star rating down the ranks so beach I'd feel was nearer a 2 I didn't realise when I booked this holiday that the hotel is segregated into 5 separate hotels within the one resort , and your tagged by colour wristbands to which area your allowed to be in ,and set packing if found with wrong colour coded band , I personally don't like this system it's not my kind of thing at all But if it's yours and your in the top tier and enjoy lording it about then I am sure you will enjoy , but if your like me and saved all your pennies for a good holiday to be judged then it's not fir you

The grounds were amazing but this is the only positive about this awful hotel. Within 24hrs of being there we asked to be moved. The room my son , wife and daughter were in was so small my son had to sleep on the sofa. The pool was dirty and had tiles coming off from inside the pool. The icing on the cake was when we went to dinner our chicken was still frozen. We complained several times to managment who did nothing. So at extra expense to us we checked out early and went to a true five star hotel. Stay away at the very best this hotel is 3 star.

The resort is big with beautiful grounds and walking paths. We walked almost everywhere, it took us about 10-15 minutes from the main lobby to the beach . The app is pretty handy to book your reservations and get information and the wifi is strong throughout the resort, pool and beach area . The good : - The beautiful grounds - The water filling stations on each floor - Bathtub in the bathroom (something you don’t find very often in Mexico, but would be especially handy if you have small children ) - Amazing pool with plenty of lounge chairs - nice beach - lots of food variety at buffet restaurants The ‘could be improved ‘: - only two servers at the beach bar and the line ups get long. Maybe it’s an idea to have one more line for people who just want beer instead of complicated cocktails - hard to find good coffee before 9 am. The buffet coffee is very very strong. We walked over to the coffeeshop in the shopping area, only to find out it doesn’t open until 9 am . Thankfully the lobby bar serves cappuccinos and specialty coffees too in the morning. Also…..it would be really nice to have some kind of coffee stand/ bar near the beach from 7 am - 10 am or so . - talking about bars: it would be nice to have another small bar near the pool closer to the waterfall . There is one there, but it only caters to ‘privilege class’ guests . - the blow dryer in the room blows lukewarm air, a strange mix of warm and cold. If you need hot air, you’re better off bringing your own - we visited only 3 a la carte restaurants (Mexican, Smokehouse and Japanese) and they were okay. The Japanese was the most fun for sure, just because of the show they put on - the beach is beautiful , but the ‘towel game’ is in full force here and you have to be there before 7:30 if you want a chair. The bad : - nowhere to get food between 11 am and 1 pm. We were picked up by our shuttle bus to get us to the airport at 1 pm and we’re hoping to get a quick last bite to eat . The latest breakfast buffet closes at 11 am and we wandered over to the hamburger place in the shopping mall, only to find out it opens at 1 pm, All in all it’s a nice resort with a very loud lobby bar at night . Not sure if I’d like to come back, as AI is not really my thing, but I did enjoy my time here.

Our first time at this resort, we were here for a wedding, I have to say this resort is big and the grounds are beautiful the beach has nice sand and a lot of chairs, only problem nis you need to be at the beach by 6:30 am or else it will be tough to find a chair.which is to bad that people can be such hoggers. The pool area has tons of chairs and usually lots of space in the sun or shade. The rooms were ok they were clean but for some reason the bathroom stunk like sewage,but then we were contributing to that as well. There are a lot of ala-Carte restaurants as the buffet can be busy and noisy, the food there was not bad but after a few days it gets tiring. I only wish they had better coffee, we just kept getting it from the lobby bar.or at the shopping Center. There is a fair bit of entertainment, but pretty loud and annoying specially in the lobby bar and at the pool in the afternoons. All in all it was all good, usually we don’t do all inclusive but in this case we had to I guess hopefully it will be our last one. ,