Iberostar Waves Paraiso Beach reviews

TripAdvisor Traveler Rating

TripAdvisor users rated this property 4.5 out of 5 9684 Reviews

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.4
  • Rooms 4.2
  • Service 4.4
  • Value 4.2

9684 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

VACATION

Ivanshch1 (Portland, Oregon) on Sep 27, 2026

For the past 18 years vacation only here

TripAdvisor users rated this property 2 out of 5

If you like terrible food and slow service, this is the stay for you!

Emma W (Manchester, United Kingdom) on Sep 17, 2026

Pros: Lots of pools Grounds very beautiful Lovely beach Clean, big room Cons Food was terrible - like a school canteen Slow - check in took one hour, at check out, no one came to collect our bags as promised Tacky entertainment and badly behaved bratty children running around About half the staff we interacted with were clueless and unhelpful Only stayed one night and we were very glad our stay wasn’t longer - we usually stay in smaller, boutique hotels and felt like branching out and trying something new (don’t do that lol).

TripAdvisor users rated this property 4 out of 5

September 2026

Philip Y on Sep 12, 2026

Great value for the money in September

TripAdvisor users rated this property 1 out of 5

cockroaches and filth

Climber60360915410 (Denver, Colorado) on Sep 12, 2026

We stayed @ Iberostar Waves Paraiso Beach for 10 Nights it was a beautiful place resort, expect for one small detail, they have Cockroaches in their rooms and don't clean well. their management blew us off like it was no big deal offered us a room upgrade next time we go, guess what not going to be a next time!!! I have sent countless emails to Mr. Francisco Deelgado a manger @ the resort he's so special he doesn't have to answer customers. I simply asked to be credited a couple nights @ a different Iberostar in the future. we hear crickets with his cockroaches. Please people before you go here think about this resort and the customer service you won't get...

TripAdvisor users rated this property 5 out of 5

Amazing Resort and Vacation Spot

Nikita V on Sep 06, 2026

This resort far exceeded our expectations as a family. The service was immaculate. I want to shout out huge thanks to Diego, Omar, Brian and Brenda for their assistance and seevice to us while there. They went above and beyond. We received VIP service. We even became members. The resort is so beautiful. Pictures don’t do justice. The resort is huge and lots to do. We only did one tour day as the resort had everything we needed. Please book here on your next Cancun visit. You will not regret it, trust me. This is my go to whenever I am travelling there. The food was amazing too. The rooms were also very beautiful. There is a shuttle service and very organised bus stops and sheds to take you around. The night club was also beautiful. Have you booked yet?

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