TripAdvisor Traveler Rating

Great value for the money in September

We stayed @ Iberostar Waves Paraiso Beach for 10 Nights it was a beautiful place resort, expect for one small detail, they have Cockroaches in their rooms and don't clean well. their management blew us off like it was no big deal offered us a room upgrade next time we go, guess what not going to be a next time!!! I have sent countless emails to Mr. Francisco Deelgado a manger @ the resort he's so special he doesn't have to answer customers. I simply asked to be credited a couple nights @ a different Iberostar in the future. we hear crickets with his cockroaches. Please people before you go here think about this resort and the customer service you won't get...

This resort far exceeded our expectations as a family. The service was immaculate. I want to shout out huge thanks to Diego, Omar, Brian and Brenda for their assistance and seevice to us while there. They went above and beyond. We received VIP service. We even became members. The resort is so beautiful. Pictures don’t do justice. The resort is huge and lots to do. We only did one tour day as the resort had everything we needed. Please book here on your next Cancun visit. You will not regret it, trust me. This is my go to whenever I am travelling there. The food was amazing too. The rooms were also very beautiful. There is a shuttle service and very organised bus stops and sheds to take you around. The night club was also beautiful. Have you booked yet?

Waves is definitely the poor relation when it comes to the hotels on the site. Although we have stayed here before it has dramatically gone down downhill in three years. It seems all other nations know that Waves is the Butlins of all the hotels on The property expect us Brits ????! The speciality restaurants are anything but special ! Plus it’s a nightmare to actually book one now ! They are not open all the time ( cut backs seems to be theme at waves ). The drink quality is shocking all cocktails taste the same and it’s very normal for them to run out of fizzy drinks at the pool bar.. Dodge the butter in the buffet at breakfast it’s basically lard , in fact dodge the buffet full stop! Best food was at the beach bar ! ( eat quick the Coati will snatch unattended food) . Watch out they will drink from your glasses to around the pool ! If you like to get off resort a private taxi to the local town is going to cost you at least 100 dollars ! Don’t bother complaining they don’t listen and will try and make you upgrade to the other hotels. They love a up-sale here! The last time we visited, we went to the American diner in the adjoining hotel, that’s now shut for a refurb! They lied and said it would be open during our second week. The entertainment area is shut in waves, but you can use the other one in Lindo but you can’t actually eat in Lindo’s restaurant. How does that make sense? The new taco place is rank , the shops are empty of people because the pricing is nuts ! Take your own crisps ( twenty dollars in the on site shop ) . Dodge this iberostar it’s pants ??

Iberostar removed the foam parties at Beach resort. This is a popular attraction. After 18 years there will be finding a new resort that provides foam parties.