TripAdvisor Traveler Rating

A great hotel overall. The best feature by far that marks this hotel out from the competition are the amazing, extensive gardens the accomodation is set within. A great array of wildlife here including coaties, iguanas, occasional monkeys, peacocks, parrots and even a flock of flamingoes. The hotel is spotlessly clean, rooms are a good size and the selection of food available in the buffets is great and of a good standard. Staff work hard here to cater for guests. Pools are great and the extertainment is likewise. Decor is 'colourful' and a little dated, but that didn't detract from what is a great hotel overall. Would definitely revisit & congratulate Iberostar on their commitment to providing something a little different here from the corporate mainstay and helping support the Mexican wildlife within the grounds.

We just got back from Grand Palladium and the whole time, we kept missing and comparing it to Iberostar! We went to Iberostar in November as a family of 4 and had the best time. The food was really good, the grounds were beautiful, the entertainment was fun, the spa was nice and I’m a coffee person…the lattes were fantastic, my family loved the hibachi/japanese restaurant and the taco place in the plaza, everything was so good! We absolutely loved the wildlife, the coatis and peacocks were so cute and the vibes of the resort felt like a jungle. I liked that the resort is big and walkable, because we love walking and it feels like you’re walking through a little rainforest with all the wildlife and lush greenery/flowers. I do wish the restaurants stayed open a little later, but it wasn’t a big deal. I highly recommend this resort and we would definitely go back!

We travelled here with a group of 15 over March break. Second time visiting (prior visit was 3 years ago). I have nothing but positive things to say. Beautiful grounds with manicured walking paths. Excellent selection of food, our family loved the Hibachi and Mexican restaurants. Even with the sargassum the beach was amazing. Pools were excellent with great daytime entertainment. Rooms were super clean and spacious. We were top floor so nice and quiet at night. Friendly staff everywhere you go. Quick trip from the airport. Did not disappoint a second time!! 100% recommend.

Got scammed out of $500 cad at the spa. They dont honor there 24hr cancelation policy and then add the charges to your room which you dont see until checkout. We tried to dispute them but they wouldnt work with us and forced us to pay before we could leave. We almost missed our flight because of it. Ruined our whole trip

A beautiful and exceptionally clean hotel. Special mention and thanks to Gym Personal Trainer, Sergio, who was fantastic with my teenage boys.