TripAdvisor Traveler Rating

I had high hopes with all the positive reviews but we had negative after negative experiences the entire time we were there. For starters, unless you own a timeshare you have very very little access to what is available at the resort. The waterpark is only for timeshare members unless you sit through hours long time share presentations they quote will only be for 2hrs but won’t let you leave even after 3.5+ hours and threaten to take your waterpark voucher away. The pools are also very limited based on membership and the water was absolutely disgustingly dirty & murky. It was so foggy we couldn’t see our feet at the bottom and had to feel around the floor in order to find large bright pool rings in the 4ft pools. Our air conditioner also went out the 3rd day and they didn’t move us into new rooms until 6hrs later at 9pm (not ideal packing & moving everything with 2 toddlers that late). The various meal options meant each meal was at a different location (usually opposite ends of the hotel) and some only open on certain days of the week. They do have golf cart shuttles since the place is so big but expect to wait 30+ min usually without shade for one to arrive, maybe longer if they don’t have enough space. I typically let a lot of things slide and understand no where is perfect, but on top of their issues they constantly try to upsell you with the notion that you’ll get better treatment if you get a timeshare. Basically a lot of it was false advertising in hopes you’ll pay for a timeshare so you can have access to everything else. I’ve stayed at other Iberostar resorts and had much better experiences. I do not recommend and will not be back.

Everything was excellent Jose the concierge from the club was out first contact and was very friendly and kind

Excellent, just loved the resort, right from the start, the staff at the Prestige were awesome. They helped us out with everything we needed, A huge shout out to Yisell and the staff, just great great people, the food was very good, pools were very refreshing, the bartenders were very creative, ?? beach was great , planning another trip there.

My wife and I are Iberostar The Club members and spent two weeks at Waves Del Mar from Feb 22-Mar 08, 2026. The staff at Star Prestige were amazing and went above and beyond to make our stay a very memorable experience. They were very friendly, welcoming and competently catered to our needs. We have nothing but praise for how we were treated. This was our 4th time visiting Waves Del Mar and will continue to return as the staff at Star Prestige treats us like family.

2nd time.. Feb 24 to March 5. Room 1001. Upgrade was worth it. Great vacay with hubby and friends. Loved jungle vibe and pools were clean . Staff friendly and attentive. Enjoyed buffet.. favorite a la carte was Brazilian. Enjoyed drinks at lobby bar and pool bar. We had no issues getting lounge chairs by pool. Beach was not great for swimming due to waves but sea weed was not a major issue. No issues and Enjoyed champagne and strawberries for our 40th anniversary.