Iberostar Waves Paraiso del Mar reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

7955 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Beautiful stay

Lolly G on Feb 01, 2025

The beach is beautiful and the entertainment staff is great. They all approached us with smiles and got us involved in activities. They were very fun and helpful throughout our stay. The foam party was awesome and we did salsa classes, and volleyball.

TripAdvisor users rated this property 5 out of 5

Friendly staff and very clean place.

Chris D on Jan 29, 2025

Great experience at Iberostar Del Mar. Alberto, Erick and Jose from the concierge were awesome. Alberto helped us so much during our trip and made an everything just that much easier. Fabrizio was very kind as well and frank killed it at the bar. Food was great as well as the drinks. All staff are super friendly and willing to help. Place looks immaculate.

TripAdvisor users rated this property 5 out of 5

Best beach I ever seen!

jeanhowellnyus (Russian Black Sea Coast, Russia) on Jan 27, 2025

In general it is a family hotel, very fun activities and the food is excellent. My favorite restaurant is Mexican, very delicious!! The beach is too beautiful. Our concierge and friend Erick from the club was amazing and really funny! The service in general is very good, everyone is very friendly in México!!

TripAdvisor users rated this property 5 out of 5

Mexico is magic!! Thanks a lot

JuliusFeisch20 (Austria) on Jan 19, 2025

We had an unforgettable time thanks to David and the entertainment crew! The shows at night were amazing, and the daily activities kept us engaged and entertained. I like the shooting rifle and the Beach volley and about the nights my favourite show was the mexican

TripAdvisor users rated this property 3 out of 5

We Expected more from a Big-Name Resort

Jamie R on Jan 17, 2025

A very disappointing experience from a big name ALL INCLUSIVE MEXICO RESORT. Maybe our budget didn't allow for the more luxurious room category, but our money is just as good as anyone else's. Upon arrival we were not greeted with a warm typical "Mexican" welcome only the need to ask us to upgrade with additional cost. I explained we had to book an extra room to accommodate our family of 5 adults to please put us in the same building because it's a family vacation but were told to do this it would cost 150.00 MORE!!! What? after already paying 1000's. Our room was very dark outdated with overgrown trees and dirt up to the balcony with no sun at all the main reason we choose a vacation to get away from Northern winters. My daughter's room was facing the road. :((( even more disappointing. Resort was totally overbooked and understaffed, waiting in line to get into breakfast and no server to even bring coffee to our table. We were told that reservations for dinner were not needed except for Japanese and Brazilian. Restaurants were just randomly closed for their convenience, and we saved the French Restaurant for our last big night only to discover it was closed??? We tried to go to the Italian but were told if we didn't have a reservation, we couldn't get in, so we ended up in the not so nice buffet all dressed up with no waiter, empty choices of subpar food and limited options after a long day it would have been so nice to just feel pampered and waited on as past resorts live up to customer satisfaction. No wait staff at the pool to bring you drinks either. (At least at our pool) We are not difficult people to please but when you save and plan to take your family on a very special possibly once in a lifetime vacation you just deserve better. With so many other resorts to choose.... we will look elsewhere for future vacations. Iberostar has lost our trust. The STARS of the show were most definitely Alajandro C. (pool swim up bartender by rooms 2012/2011) and Christian and his entertainment team. THEY NEED RECONIZED They were genuine, caring and fun. Without them it would have been no fun so thank you for being good humans.

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